16 of 16 Remote/Hybrid Ticket Management Jobs in the UK

join Appvia on a secure public sector engagement, taking ownership of service performance across a live operational environment. This is a hands‐on service management role with a strong ITIL and managed‐service focus. You’ll be responsible for ensuring the service operates effectively day‐to‐day, with particular … ownership of ticket performance, SLA adherence, service governance, and the wider service wrapper. You’ll work closely with technical teams, service management functions, suppliers, and senior customer stakeholders to make sure issues are progressed effectively, operational commitments are met, and the service continues to improve. This ...

roles clear and avoid duplication, this role does not own: Technical assessments and alignment reviews (Technical Alignment Manager) Proposal writing and commercial documents (Bid Management) Service ticket management, project delivery, escalations (Customer Success/Project & Service Delivery) Order and renewal administration (Customer Success) Targets & Success Metrics QBRs … over time (i.e. through increased product adoption) Client case‐study and reference agreements secured Opportunity value identified and passed to Customer Success/Bid Management (contributing to our non‐recurring revenue goals) Contribution to the ongoing development of our standards and client‐facing materials Client Portfolio & Capacity ...

enable efficient, scalable delivery. Building operational frameworks that improve planning, prioritisation, governance and collaboration across the Content function. Owning and optimising our Content Management System (CMS), Digital Asset Management (DAM) platform and associated content technologies. Partnering with Product, Engineering and Technology teams to evolve content workflows and support … transformation initiatives. Championing best practice in content operations, governance and workflow management. What we need from you Experience in Content Operations, Digital Operations, Content Management or Digital Delivery within a digital, ecommerce or customer-focused organisation. Experience designing or improving operational processes that enable teams to scale effectively. Strong ...

market and enterprise accounts, from discovery through proof, demo, and close. Develop a deep understanding of product development—including sprint planning, delivery estimation, ticket management, bug management, and debugging agent decisions—and map those workflows to Command by Asana. Translate customer pain points into practical solution designs … evolving in real time. Bring an adaptable, intellectually curious, and strong builder mentality. Experience with engineering tools in categories such as Project & Issue Management, Agile Planning, AI Coding Agents, IDE, or CI/CD is a plus. Background supporting displacement or migration conversations from legacy enterprise software is preferred. ...

equipment onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Troubleshoot … SCCM. S trong knowledge and hands-on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management Support Microsoft 365 products and services. Handle incidents and outages, and follow up with root cause analysis (RCA) and improvement plans. Monitor and manage ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £30,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

initiatives as well as perform platform maintenance and compliance activities aligned to technology standards and best practices. This includes the SuccessFactors instance and Release Management strategy, internal and external audits, Role Based Permissions, SAP product releases, and project delivery. Close partnership with Finance, HR and Payroll is required … governance across the PlatformPartner with internal stakeholders to lead HR technology delivery of initiatives through hybrid agile software delivery lifecycleOperational focus on support ticket management inquiries and issues to ensure they are resolved in a timely manner while keeping stakeholders informedSuccessFactors Instance and Release ManagementVendor management ...

mobile app releases and functionalities. Providing quality sign-off before releases go live for UK clients. Engineering and Product Liaison Owning UK-side Jira ticket management - authoring, prioritisation, escalation, and follow-through. Working directly with the US technical project manager on UK improvement specifications and requirements. Feeding … Supporting product partnership work with technical grounding in product decisions. Vendor and Partner Technical Relationships Day-to-day technical liaison with issuing partners - investigation, ticket escalation, and technical improvement discussions. Managing operational technical relationships with vendors, including accounting software integration partners and other technology vendors as required. Escalating ...

questions, problems, concerns and requests about products and services • Follow standard processes, procedures and adhere to customer SLAs • Identify and escalate priority issues to Management team • Build a rapport and strong relationship with customers by offering support and advice • Accurately log and update customer records • Assist in setting … from the crowd • Experience supporting end users in a customer service environment • Experience working with SaaS applications/training services • Experience in using ticket management or CRM software Due to the high volume of applications we receive, we are unable to contact every candidate individually. ...

customer issues through to resolution. A customer-focused approach with a genuine passion for delivering an excellent member experience. Experience using CRM, helpdesk, or ticket management systems. Ability to work independently in a remote environment while managing priorities effectively. Desirable Skills & Experience Experience providing 2nd or 3rd Line … within healthcare, dental, primary care, pharmacy, or related sectors. Familiarity with HubSpot, Zendesk, Jira, or other support ticketing systems. Knowledge of web technologies, user management, authentication, or portal-based applications. Additional Information Job Type: Full-time, office-based role in Leicester (LE4). Following successful completion of training, there ...

health, reducing churn and increasing customer lifetime value Building Customer Success processes, workflows and playbooks from an early starting point Developing support operations including ticket management, escalation processes and knowledge resources Identifying opportunities to use AI and automation to improve the customer experience Reviewing and developing ...

reality.This would suit someone who enjoys being close to both the client and the delivery, rather than sitting purely in a project administration or ticket-management role.Youll ideally be based in the North West and able to commute to the Chester office three days per week, Monday … Translate business requirements and workshop outputs into build-ready tickets, including clear scope, acceptance criteria, dependencies and estimates. Own day-to-day resourcing and ticket scheduling for a small engineering team. Act as the release gatekeeper, ensuring delivered work meets agreed acceptance criteria and quality standards. Track budget ...

Desk Transformation Lead to take ownership of a significant IT service transformation programme. This role focuses on moving the Service Desk away from reactive ticket management towards a structured, automated ITSM model, delivering measurable improvements in SLA performance and end‐user experience. #J-18808-Ljbffr ...

opportunities.Being a positive, active, and contributing team member.Offering advice and suggestions for improving the development process.Supporting Production with backlog review, task estimation, and Jira ticket management.Technical RequirementsAdvanced understanding of C++.An advanced understanding of the main gaming platforms and the requirements needed to develop software for them.Unreal Engine experience ...

positive, active, and contributing team member. Offering advice and suggestions for improving the development process. Supporting Production with backlog review, task estimation, and Jira ticket management. Technical RequirementsAdvanced understanding of C++.An advanced understanding of the main gaming platforms and the requirements needed to develop software for them. Unreal Engine ...

work. Communicating effectively with your Lead, your team, Production and other departments. Supporting production processes, including backlog review, task estimation and breakdown, and Jira ticket management. Following, and championing development best practices. Qualifications & Experience... Experience developing gameplay systems using C++, including areas such as AI, navigation, and combat systems. ...