20 of 20 Remote Ticket Management Jobs in the UK

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams … Do you want to work at the heart of a business serving some of the most respected names in the investment and wealth management sector? This role offers the perfect balance of operational leadership, client-facing engagement, and technical oversight. Our client, a rapidly expanding financial technology provider, is seeking a Client Engagement & Support Manager to lead their Application … this role, you'll act as the key liaison between clients and internal teams, managing escalations, providing regular service updates, and ensuring SLAs are consistently met. You will oversee ticket management and resolution workflows, lead service performance reviews, and champion client needs within the organisation. With a strong understanding of the platform's features, architecture, and core use More ❯

Subscription and Revenue Recognition platforms, supporting stakeholders across Finance, Customer Service, Data & Analytics, and Distribution. You will be responsible for diagnosing and resolving errors and will support essential subscription management workflows - ensuring the smooth execution of billing and month-end financial processes. As a Subscriptions Operations Analyst, you will; Take the lead role in managing Immediate's Subscription and … internal controls. Maintain clear and comprehensive documentation of processes, workflows, and configurations. Experience in subscription operations, preferably in media, publishing, or a recurring revenue business. Experience working with subscription management systems or other ERPs and a strong understanding of print and digital subscription workflows. Zuora Billing and/or Zuora Revenue experience is particularly advantageous. Understanding of financial operations … attention to detail with the ability to think analytically and work methodically in a high performing team. Great problem-solving skills, with an enquiring mind. Strong organisational and project management skills, with the ability to manage multiple priorities effectively. Excellent interpersonal skills and the ability to build strong relationships with stakeholders at all levels. Experience with ticket management More ❯

a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement Technical Expertise: Maintainhands-on involvement in Salesforce configuration, customization, and development, including flows and object management Agile Project Management: Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Stakeholder Collaboration: Partner with business directors to … home and office (standard arrangement is 2 days remote, 3 days office-based, with occasional weeks requiring full office presence) Desirable Qualifications Experience with Salesforce integration tools and API management Knowledge of AppExchange solutions and third-party application integration Previous experience scaling a Salesforce team What We Offer Competitive salary package based on experience Flexible hybrid working arrangement Supportive More ❯

a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement Technical Expertise: Maintainhands-on involvement in Salesforce configuration, customization, and development, including flows and object management Agile Project Management: Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Stakeholder Collaboration: Partner with business directors to … home and office (standard arrangement is 2 days remote, 3 days office-based, with occasional weeks requiring full office presence) Desirable Qualifications Experience with Salesforce integration tools and API management Knowledge of AppExchange solutions and third-party application integration Previous experience scaling a Salesforce team What We Offer Competitive salary package based on experience Flexible hybrid working arrangement Supportive More ❯

us in enhancing customer experience & satisfaction while driving our business forward. What You'll Do: Support customers by providing technical and functional expertise over the phone, via chat and ticket management Manage customer inquiries within required time frames, in accordance with our support SLA's Troubleshoot and resolve complex customer issues by utilizing knowledge of our technology stack … every interaction Embrace a culture of knowledge centered service. Through the linking, authoring and editing of Workiva's knowledge base content, to improve customer self-service resources and support ticket deflection Accurately capture ticket notes, document activities and manage tickets in a way that is clear, concise and actionable by other internal resources and customer's viewing from More ❯

service. Experience/Qualifications: Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. Knowledge of MS Client operating systems - Windows 11 & Teams Knowledge of ticket management Software licensing Hardware management Exposure to remote support software Email and other productivity tools such as MS Office 365, Office 2016, Office 2010, SharePoint Proactive and … approach to deal with customers with different levels of understanding and at all levels Problem solving and diagnostic skills Flexible and adaptable to change Excellent organisational skills and time management Attention to detail and quality of work Remote and in person user support Following receipt of your application, you will be contacted by one of our experienced hire recruitment More ❯

easy to understand. Excellent attention to detail and the ability to multitask in a fast-paced environment. Working knowledge of Microsoft Office and Google Workspace is desirable. Familiarity with ticket management tools and customer relationship management (CRM) platforms are an advantage—but not essential, as full training will be provided. Self-motivation with the ability to work … independently and as part of a collaborative team. Previous experience in a customer-facing or account management role is desirable, but not essential.. Why Join? You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer: 25 days holiday + bank holidays. Flexible hybrid working. Company-funded healthcare scheme. Cycle to More ❯

corrective solutions Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk Collaborate with other support groups across global locations to help troubleshoot client issues Utilize BLK tools for More ❯

date and accurate at all times Participating in proactive maintenance and health check activity across our customer base Support the deployment of release and configuration changes following our Change Management procedures Shift Pattern: You will be rota'd to one of three rotating shifts (dayshift, nightshift, backshift), Skills, Knowledge and Expertise Required: Previous experience as an L1 support engineer … software The successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD. Service Desk Operations: Ticket Management ITIL System Administration Azure Active Directory/Entra ID Active Directory Windows Server 201x Desirable: Educated to HNC level or equivalent in IT-related subject Database Administration More ❯

issues. Respond to tickets in a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier 3 engineers when necessary. Follow up More ❯

new and ongoing incidents via phone, email, and remote access tools, while upholding excellent customer service standards. Ensure that all incidents and service requests are accurately logged in the ticket management system. Aim to resolve tickets upon first contact, escalating them to appropriate support teams when necessary. Work within established SLAs to meet business expectations, adhering to IT … a professional telephone manner. Proven experience delivering high-quality ICT customer service with meticulous attention to detail. Proficiency in implementing and supporting ICT equipment, services, and systems. User Account Management experience, particularly with Active Directory (AD). Strong skills in end-user hardware and software support for Windows desktop PCs and laptops. Familiarity with ICT terminology and a general More ❯

and making technology easy to understand. Strong attention to detail and the ability to multitask in a fast-paced environment. Proficiency in Microsoft Office and Google Workspace. Familiarity with ticket management tools and CRM platforms is advantageous but not essential, as full training will be provided. Ability to work independently and as part of a collaborative team. Previous … experience in a customer-facing or account management role. Why Join Us? You’ll be part of a mission-led business where innovation and purpose go hand in hand. We offer: 25 days holiday + bank holidays. Flexible hybrid working. Company-funded healthcare scheme. Cycle to work scheme. Employee social events and wellness initiatives. Training and personal development opportunities. More ❯

API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools. Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution. Documentation: Develop and maintain Internal support documentation, including troubleshooting guides … for thorough documentation. Nice to Have: Programming & Scripting: Basic Bash scripting, Python, or Golang knowledge. Familiarity with Typescript (Next.js, Tailwind frameworks). Entry-level experience with OpenStack and Kubernetes management is a nice to have. Tool Experience: Knowledge of monitoring tools and ELK stack (Prometheus, Elasticsearch). Experience with Nova hypervisor, Postman, Rundeck, or Netbox. Industry Knowledge: Exposure to More ❯

API commands to facilitate support operations. Issue Diagnosis: Analyse log files, script outputs, and command-line feedback to identify and resolve technical issues across various operating systems and tools. Ticket Management: Handle support requests effectively, adhering to workflows and processes to ensure high quality and responsive issue resolution. Documentation: Develop and maintain Internal support documentation, including troubleshooting guides More ❯

Maintain up-to-date documentation after project completions or changes. Issue Escalation: Communicate technical issues to relevant stakeholders. Stakeholder Engagement: Align IT solutions with business requirements through effective collaboration. Ticket Management: Monitor and resolve Jira tickets promptly. Skills Required: Minimum 3 years in IT development. Proficient in C#, JavaScript, jQuery, and Visual Basic. Strong understanding of HTML5, CSS3 … and IIS. Experience with SQL and SQL Server Management Studio. Familiarity with Visual Studio and Azure DevOps. Excellent communication skills and attention to detail. Why Join Us? Enjoy a flexible workplace with hybrid working options! Benefit from a generous holiday allowance of 27 days plus bank holidays. Access to health cash plans and virtual GP services. Participate in staff More ❯

develop a talented team of Salesforce professionals, fostering a culture of excellence and continuous improvement Maintain hands-on involvement in Salesforce configuration, customization, and development, including flows and object management Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Partner with business directors to gather requirements, prioritize development, and align … core platform capabilities Experience in managing Jira boards, sprint planning, and Agile ceremonies Strong ability to translate business requirements into technical solutions Experience with Salesforce integration tools and API management More ❯

several of, or all of WAN, LAN, Data Centre switching and Security (Cisco, Aruba, Meraki, Palo Alto, Fortinet and Zscaler). Experience handling, managing and resolving customer support incidents (Ticket Management). The ability to liaise effectively with service providers (TalkTalk, Vodafone, GTT etc.). Experience of dealing with vendor TAC support services (Cisco TAC/Fortinet/ More ❯

several of, or all of WAN, LAN, Data Centre switching and Security (Cisco, Aruba, Meraki, Palo Alto, Fortinet and Zscaler). Experience handling, managing and resolving customer support incidents (Ticket Management). The ability to liaise effectively with service providers Experience of dealing with vendor TAC support services (Cisco TAC/Fortinet/Microsoft etc.). Knowledge or More ❯

risks and opportunities. Being a positive, active, and contributing team member. Offering advice and suggestions for improving the development process. Supporting Production with backlog review, task estimation, and Jira ticket management. Technical Requirements Advanced understanding of C++. An advanced understanding of the main gaming platforms and the requirements needed to develop software for them. Unreal Engine experience an advantage. More ❯

role aims to reduce the day-to-day workload of Relationship Managers, enabling them to focus on strategic growth and client acquisition and revenue generation. Key Responsibilities Client Account Management Serve as a primary daily point of contact for clients, handling inquiries and requests. Work closely with Relationship Managers to co-manage client accounts and ensure client satisfaction. Build … document each client's unique needs to provide tailored solutions. Develop and maintain a deep knowledge of the individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship … other internal teams to resolve issues efficiently. Track escalations to resolution and follow up to ensure client satisfaction. Experience & Skills Required Experience: Proven experience in business-to-business account management or customer-facing roles. Familiarity with IT products, services, and the technology landscape (preferred but not essential). Skills: Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple More ❯