17 of 17 Remote Ticket Management Jobs in the UK

that everyone has the tools and support needed to succeed and grow within the organisation. We are a rapidly growing Microsoft 365 and Workplace Management consultancy with a global client base and a global team of elite consultants. We delight our customers with our personalised approach, highly dedicated and … client issues across Windows, Microsoft 365, and Azure environments. The ideal candidate demonstrates strong organisational abilities alongside technical aptitude, with a focus on maximising ticket resolution while maintaining high customer satisfaction. Though junior in nature, this role carries significant responsibility and offers substantial growth potential for the right individual … be required on occasion to visit clients and meet up for social events with the MVW team. RESPONSIBILITIES Service Desk Coordinator (50%) Ownership and management of the inbound tickets from all clients Prioritisation and urgency setting of inbound tickets Assignment to a technical engineer from 2nd or 3rd line More ❯

large scale analytics as well as internal tooling and customer facing SaaS service. Position Overview: The Infrastructure Manager will oversee the day-to-day management of the core-infrastructure team (currently 5 headcount), ensuring the efficient provisioning, monitoring, maintenance, and troubleshooting of our mixed public and private cloud environment. … Design and implement improvements to existing infrastructure as well as new services. Evaluate the benefits of third-party managed solutions vs internal provision. Performance Management : Assess and improve the performance of core-infrastructure team members, fostering a culture of continuous development. Operations Management Process Management : Establish and … optimise processes that enable the team to independently handle routine tasks. Jira Service Desk : Operate an internal facing service desk ensuring triage and timely ticket management as well as evolving ticket types to streamline support requests. Out-of-Hours Support : Coordinate out-of-hours support activities, ensuring More ❯

a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier More ❯

role offers invaluable opportunities to learn from seasoned IT professionals and refine your technical skills. With solid knowledge in technical operations, you'll manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success … Data protection Demonstrated troubleshooting, problem-solving, and analytical skills Excellent written and verbal communication and interpersonal skills Ability to track time and accurately capture ticket/task notes Ability to solve problems quickly Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple … is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support tickets with OEMs/vendors (Dell, VMware, HPE, Cisco More ❯

related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are … first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through More ❯

grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability, performance, and … notifications to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

proactive mindset, technical expertise, and a passion for problem-solving to resolve incidents, optimize performance, and implement continuous improvements. Key Responsibilities: Network Monitoring & Incident Management: Monitor network infrastructure using advanced tools to ensure optimal performance. Diagnose and resolve network issues affecting availability and reliability. Respond promptly to alerts, escalating … unresolved issues appropriately. Ticket Management: Handle incidents, problems, and change requests using ticketing systems. Maintain comprehensive and up-to-date ticket documentation. Prioritize tickets to meet service level agreements (SLAs). Troubleshooting & Root Cause Analysis: Perform diagnostics, testing, and troubleshooting of network incidents. Conduct root cause analyses … and propose preventive measures. Change Management & Maintenance: Participate in scheduled maintenance and network upgrades. Document actions and adhere to change management protocols. Customer Support & Communication: Act as a primary point of contact for customer technical queries. Provide clear and timely updates during incidents or maintenance. Service Improvement & Reporting More ❯

manage support tickets to completion via our ITSM system Update client information on our CRM system (Salesforce - Service Cloud) Prepare for and deliver weekly ticket calls and provide updated ticket lists, liaising directly with clients Adhere to the internal and external support SLA’s Escalate client tickets when … required Engage with client to deliver real insight & added value through case and ticket management The Person You'll have around a years experience supporting a software product in another environment Excellent communication and interpersonal skills - a confident speaker ability to translate technical terms to non technical people More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

and laptop machines, user support, day to day user support and general infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization. The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the More ❯

and laptop machines, user support, day to day user support and general infrastructure maintenance. This will require the use of Jira Service Desk for ticket management and prioritization. The Information Technology Support administrator reports to the Infrastructure Manager and supports hardware and software across the business using the More ❯

firmware upgrades and script automation to streamline operations. Security & Compliance: Mitigate vulnerabilities through scanning and adherence to security protocols. Ensure robust change control (CRQ management) and documentation. Leadership & Mentorship: Guide junior engineers and uphold ticket management standards. Maintain asset records and create/review technical documentation. Required More ❯

firmware upgrades and script automation to streamline operations. Security & Compliance: Mitigate vulnerabilities through scanning and adherence to security protocols. Ensure robust change control (CRQ management) and documentation. Leadership & Mentorship: Guide junior engineers and uphold ticket management standards. Maintain asset records and create/review technical documentation. Required More ❯

ensuring data quality and accessibility. Solution Development: Utilize your scripting and SQL expertise to create innovative data solutions that support and enhance our operations. Ticket Management: Efficiently handle ticketed tasks, prioritizing and resolving issues to maintain smooth business operations. Continuous Improvement: Proactively identify and suggest enhancements to our More ❯

of network upgrades, migrations, and integration projects. Guide and mentor 1st/2nd line engineers, sharing knowledge and promoting best practices. Support firewall rule management, network segmentation, and security policy enforcement. Participate in the on-call support rota (additional allowance provided). Maintain high-quality documentation and ensure effective … incident/ticket management. What will you bring? Strong hands-on experience with Cisco, Juniper, Fortinet, Meraki technologies. Deep knowledge of routing, switching, firewalls, and security protocols. Excellent troubleshooting skills and ability to work under pressure. Clear understanding of core protocols (BGP, OSPF, IPsec, NAT, VLANs, QoS). Comfortable More ❯