9 of 9 Remote/Hybrid Ticket Management Jobs in the UK

responsible for providing advanced technical support and leadership within the service desk team. This role includes site visits, project support, and coordination of problem management, while also serving as a technical subject matter expert (SME) and escalation point for complex issues. The Senior Analyst will lead initiatives for early … development. Knowledge Advocate: Promote and share knowledge within the team, ensuring documentation and processes are up-to-date and accessible. Service Desk Incident Management: Cover ticket management and incident resolution, ensuring timely and effective handling of service desk requests. Functional Escalations within Sub Team: Manage escalations within ...

Stay current with emerging technologies and evaluate their relevance to platform evolution. Ensure system maintainability, scalability and adherence to security best practice. Project & Sprint Management Own sprint planning, workload allocation and technical delivery timelines. Maintain momentum across the team while balancing business priorities. Collaborate closely with Product to deliver … processes and ensure smooth, reliable releases. Monitor system performance and implement improvements. Maintain strong, consistent security practices in all development work. Oversee technical support ticket management and ensure team coverage. Continuous Improvement & Growth Strategy Challenge existing processes and promote continuous improvement. Contribute to post-launch customer support excellence. ...

local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Essential Skills and Attributes Excellent customer service and communication skills Strong problem-solving and troubleshooting ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £27,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

wellbeing and safety support services including "Employee Assistance Program" On your first day, you should be able to: Support multiple client engagements simultaneously, Ticket Management, ability to track, assign and resolve customer issues with agreed SLA Times and create/update support Documentation, Collaborate with other support team … Basic understanding of networks and networking Experience with following Data Flows and Structures, ability to trend and report on incidents Experience with service desk management tools (Zendesk, ServiceNow or similar) Experience working with O365, Jira and MS SharePoint The Suitable Candidate Is a team player who can effectively work ...

Manager, you will be responsible for the stability, security, and evolution of the company’s technology environment. You will move beyond firefighting and ticket management, focusing instead on long-term architecture, vendor strategy, cyber resilience, and smart automation. You will be trusted to challenge legacy thinking, recommend improvements … Full ownership of IT infrastructure, systems, networks, and cloud environments Development and execution of the IT strategy and technology roadmap Cyber security oversight, risk management, and compliance Vendor management, contract negotiation, and cost optimisation Leading system upgrades, migrations, and digital improvement projects Ensuring high availability, performance, and business ...

will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first ...

application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology … affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience ...

questions, problems, concerns and requests about products and services Follow standard processes, procedures and adhere to customer SLAs Identify and escalate priority issues to Management team Build a rapport and strong relationship with customers by offering support and advice Accurately log and update customer records Assist in setting … attitude Desirable Skills Experience supporting end users in a customer service environment Experience working with SaaS applications/training services Experience in using ticket management or CRM software What does an average day look like? You will engage with a variety of customers, speaking to people ...