1 to 25 of 41 Ticket Management Jobs in the UK

problems, supporting standard software packages, and other general “IT” tasks • Providing ‘Hands and Eyes’ support to other teams • Processing documentation and knowledge base article management • Using the onsite call management system to update calls and close calls to specific SLAs • Perform stock control & asset management – ensuring the … part of a team. • Experience and technical knowledge of IT, PC’s/peripherals, and their architecture • Break fix, IMACs, Incidents, Projects • Experience with Ticket Management • Comfortable with liaising and working alongside 3rd Parties • Display flexibility and the ability to manage your day effectively Desirable skills/qualifications more »

tools Desktop/printer configurations Experience and technical knowledge of IT, PCs/peripherals and their architecture Break fix, IMACs, Incidents, Projects Experience with Ticket Management Ability to manage your day effectively Desired skills/qualifications: ITIL Foundation Proven experience supporting Windows Windows certification This is an excellent more »

will also be responsible for timely resolution of security incidents, requests and changes, following existing ITIL based processes and procedures. Key Responsibilities Deployment/Management of FortiNet firewalls Deployment/Management of Cisco Switches Interpreting customer requirements into change requests Implementing firewall changes Monitoring, management and configuration … attack driven defence activities; and development of additional security controls within adopted technologies Provide security advice and guidance to other teams within the business Ticket management for incidents, requests and changes Invovlement in SD Wan project/mirgration Key Skills Analytical Ability to work to targets and timescales … Asset Management Cisco Wifi Knowledge more »

part of a team, supporting colleagues * Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities * Time management - working effectively towards targets Desirable Skills: * SAP/C4C/Ticket Management experience * Environmental Supports/Waste Management/Recycling experience … This means ensuring excellent communication with our Sales, Operations, and Finance teams, and keeping the customer always informed. You will be responsible for inquiry management, sales order creation, complete NCRs, invoice queries, and recording complaints accurately and in a timely way for customers on our SAP system. You will … basis. Achieving all customer Service Level agreements and business Key Performance Indicators. Raising quotes, sales orders, NCRs, invoice queries, and complaints, completing these within management SLAs. Setting up Producers. Using problem-solving skills to resolve queries, including invoices, complaints, and nonconformances. Delivering customer reports and backing data. Working with more »

excellent first response to customers IT queries whilst maintaining our high level of customer satisfaction and fix rate. You will be managing your own ticket triage where you will assess the ticket priorities and escalate them to the wider team where needed. You will need to have a … pool table. Duties and Responsibilities of our 1st Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management Providing first response fixes to customers via the phone or email Providing resolution to incidents and requests, and appropriately escalating all others … Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the service desk supervisor in managing more »

Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team members Skills & Experience • Good communication, documentation and customer more »

Assist in delivering small to medium-sized IT projects involving the company's network infrastructure and desktop estate. - Provide a "customer-first" approach to ticket management, adhering to our client's IT standards for service excellence. - Offer informal training and coaching to IT users, helping them master new more »

and Wi-Fi Networking, Cyber Security with EDR - Endpoint, Detection Response. SOFTWARE DEVELOPMENT : Software and Web Development experience using PHP, HTML, Database query and management using MySQL and MSSQL Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated … contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets MS Applications, Cloud Azure, O365, Active Directory, SQL, Endpoint Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Software and Web... more »

experience in system migration. Strong understanding of Scrum and Agile methodologies. Developed detailed migration plan, including steps, timeline, and resources. Implement best practices for ticket management and tracking in the new system. Coordinate with cross-functional teams to ensure smooth execution of the migration plan. Excellent communication skills. more »

work with Pegasus Opera and payroll with confidence of all areas of the system. Confident in providing data fixes, where needed Hands on experience ticket management systems Previous experience of working as a part of a team Able to demonstrate a high-level of technical knowledge Apply now more »

several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters. Role Overview: The Asset Management and Site Operations Specialist will be responsible for overseeing all related data within the asset and inventory tracking system (OneAsset [OA]). This role … and fulfill spares and supplies. Additionally, the role involves maintaining and auditing various inventories and ensuring storage room cleanliness and organization. Key Responsibilities: Asset Management: Maintain inventory database with up-to-date asset data. Perform regular physical audits to ensure database accuracy. Manage and audit inventory in AIM storage … operational performance. Engage in monthly and quarterly reviews with company stakeholders.Site Operations: Identify and manage a lead per site or cluster of sites. Audit ticket queues daily to ensure compliance with ticket management. Monitor communication channels for timely responses to customer requests. Document and publish weekly site operations more »

and Wi-Fi Networking, Cyber Security with EDR - Endpoint, Detection Response. SOFTWARE DEVELOPMENT : Software and Web Development experience using PHP, HTML, Database query and management using MySQL and MSSQL Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated … contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets MS Applications, Cloud Azure, O365, Active Directory, SQL, Endpoint Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Software and Web Development … experience particularly using PHP, HTML, Database query and management using MySQL and MS SQL Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etc Growth Opportunities: Access to Pluralsight and many other technical & Functional Training more »

and Wi-Fi Networking, Cyber Security with EDR - Endpoint, Detection Response. SOFTWARE DEVELOPMENT: Software and Web Development experience using PHP, HTML, Database query and management using MySQL and MSSQL Renowned, privately owned UK specialist manufacturer of automotive products with an 80+ year history, is seeking a committed and motivated … contact for End-User Support for PCs, Mobile & Hand-Held Devices, Tablets MS Applications, Cloud Azure, O365, Active Directory, SQL, Endpoint Assist with Helpdesk, Ticket Management, Issue Escalation & Issue Resolution Windows Server Support & Configuration up to version 2019 Support & Configuration of O365, VMware & Linux Software and Web Development … experience particularly using PHP, HTML, Database query and management using MySQL and MS SQL Assist in IT Projects as well as BAU Operations Network Support, LAN/WAN & Wi-Fi Cyber Security Support, Endpoint, Detection & Response (EDR) etcGrowth Opportunities: Access to Pluralsight and many other technical & Functional Training Resources more »

pattern of 4 days on 4 days off and a mix of nights and days** What you will be doing? Following best practice for Ticket Management as outlined in CAE’s Standard Operating Procedure (SOP); Troubleshooting, diagnosis and resolution of IT issues both hardware and software; Providing regular more »

HARVEY NASH - APPLICATION SUPPORT ENGINEER - PLATFORM SUPPORT - CUSTOMER SUPPORT - 1ST LINE - 2ND LINE - API - TICKET MANAGEMENT - INCIDENT MANAGEMENT - JIRA - ZENDESK - USER GUIDES - REPORTING - DOCUMENTATION - USER GUIDES - CONTINUOUS IMPROVEMENT - FINANCIAL SERVICES - FINTECH - SCALE-UP - START-UP - COMMUNICATION - COLLABORATION Harvey Nash's scale-up client are looking for an more »

services and onsite administration for OryxAlign clients which needs to be completed in an effective manner with good attention to detail, accuracy and good ticket management skills. The nature of our business requires a high level of flexibility, common-sense and initiative. What we need from our 1st more »

HARVEY NASH - APPLICATION SUPPORT ENGINEER - PLATFORM SUPPORT - CUSTOMER SUPPORT - 1ST LINE - 2ND LINE - API - TICKET MANAGEMENT - INCIDENT MANAGEMENT - JIRA - ZENDESK - USER GUIDES - REPORTING - DOCUMENTATION - USER GUIDES - CONTINUOUS IMPROVEMENT - FINANCIAL SERVICES - FINTECH - SCALE-UP - START-UP - COMMUNICATION - COLLABORATION Harvey Nash's scale-up client are looking for an … following experience: Supporting applications (1st and 2nd line support) Working in Financial Services, for a FinTech and/or software scale-up Supporting the ticket lifecycle from investigation to resolution Excellent ticket and incident management skills Ability to guide customers to resolution Ability to work to SLAs more »

Our Client is a leading organisation that continues to see growth through business acquisition and has a very exciting opportunity for an IT Access Management Analyst to join their shared services IT team, delivering service excellence to over 10,000+ users (including VIPs and Executives) spanning multiple global office … locations. As an IT Access Management Analyst, you will be responsible for administering a user’s IT access rights throughout their employment lifecycle from joining, moving, and leaving allowing the correct access and permissions to business applications, shared drives, file systems, mailboxes, mobiles devices, and other IT assets. You … to the business Planning and deletion/updating of all movers and leavers in the business Continual service improvements (CSI) to the current access management process in line with business requirements Maintaining access management process documentation Being a point of contact for joiner, mover, and leaver escalations Assisting more »

Role: IT Asset Management Job Type: Permanent Location: Reading, UK Ready to utilise your skills and experience in Customer handling? Are you passionate about end-to-end IT Asset Management and IT hardware/SIM card lifecycle? Join us as an IT Asset Management! Careers at TCS … to life. Work with customers and identify opportunities to support their strategy and improve their processes across functions. The Role As an IT Asset Management , you will be involved in Hardware procurement, IT Asset management, External device loaning services and Telecom mobility management services. Your Profile Key … levels. Good knowledge of ITIL framework and best practices, Compliance Management. Good Knowledge about Purchase Orders. Good Knowledge of end-to-end IT Asset Management and IT hardware/SIM card lifecycle management. Organizational skills and well-structured working approach. Ability to set priorities. Ability to manage end to more »

network support to a varied external customer base with some on-site support where necessary. Identifying customers’ issues, you will log them in our ticket management software and resolve or escalate the issue as appropriate. As the first point of contact for customers you will be an ambassador … develop a long and successful career with a growing company. • Support Microsoft Cloud Services (Microsoft 365, Azure) • Server Administration (Windows Server, Active Directory, Print Management, File Sharing) • Virtual Desktop Infrastructure Support (RDSH, WVD, Citrix) • Desktop Deployment (MDT, Autopilot) • Desktop Support (Windows 10, MacOS) • Mobile Support (Android, iOS) • Networking Support more »

provides a single point of contact, covering operational ICT incidents and requests, underpinned by an accurate call logging function. Support is provided to clinical, management, support staff and retail staff. Support the organisation on digital communications such as the main phone system, mobile technology, including online services such as … supporting IT services. Professional approach with staff and other users of Hospice services. Understand ITIL procedures and practices, demonstrating an expertise and discipline in Ticket Management alongside Problem & Change Management processes. Significant experience of supporting an IT System and its infrastructure. Experience of working with Windows servers more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud OS Support: Windows & Apple Willing to travel to customer sites Flexible with work hours more »

Employee Administration To provide first/second line technical support for all incidents, service requests, tasks and change requests. Procurement of stocked items. Asset management & Ticket management. Provide and maintain a high degree of customer service for all support queries. Support NCC Group both remotely and on-site more »

methodologies, and ITIL with relevant certifications. Experience with audits (SOC2, ISO27001, SOX, CE+) is essential. You will be responsible for leading BAU support, including ticket management and documentation, setting technical direction, ensuring the team's technical growth, and overseeing the infrastructure's design focusing on usability, supportability, cost … management, and security. To provide strategic leadership for Tier 3 Infrastructure, driving excellence in support and project delivery. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you more »

proposals that are technically ratified. Assist with IT project implementations, from planning and design, through to completion. Accurately record all support calls in our ticket management system Proactively monitor support queues and respond in a timely way Maintain all internal performance targets Carry out scheduled maintenance and updates … security: firewalls, web filters, advanced protection and recovery Networking: Configuring, maintaining & troubleshooting Cloud technologies: 365, Azure, SharePoint, OneDrive Configuring & maintaining devices with Microsoft Endpoint Management Virtualisation: VMware/Hyper-V Backup solutions: On-prem & cloud Telecoms: Microsoft Teams & Splicecom systems OS Support: Windows & Apple Willing to travel to customer more »