slough, south east england, united kingdom Hybrid / WFH Options
RED Global
and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes. Role Purpose: This new position has a primary focus on end user systems training, while delivering additional user and project support. You will be responsible for designing and delivering CRM training following established business process, providing some business application support … at all levels, predominantly covering CRM with additional instruction on the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.) and other relevant business applications. Develop and maintain training materials, user guides, video tutorials and quick reference guides. Deliver new starter CRM inductions, refresher training for existing staff and train users on new functionality. Identify training needs through user … Promote best practices for using CRM tools and business systems. Support: Act as a first point of contact for CRM usage queries and business process adherence Troubleshoot and resolve user-related issues promptly. Escalate complex technical issues to appropriate internal or external support teams as needed. Maintain accurate records of support requests, resolutions, and recurring issues using the helpdesk More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
RED Global
and candidates. We are committed to digital enablement and continuous improvement of our IT systems and business processes. Role Purpose: This new position has a primary focus on end user systems training, while delivering additional user and project support. You will be responsible for designing and delivering CRM training following established business process, providing some business application support … at all levels, predominantly covering CRM with additional instruction on the Microsoft 365 suite (Teams, Outlook, SharePoint, OneDrive, etc.) and other relevant business applications. Develop and maintain training materials, user guides, video tutorials and quick reference guides. Deliver new starter CRM inductions, refresher training for existing staff and train users on new functionality. Identify training needs through user … Promote best practices for using CRM tools and business systems. Support: Act as a first point of contact for CRM usage queries and business process adherence Troubleshoot and resolve user-related issues promptly. Escalate complex technical issues to appropriate internal or external support teams as needed. Maintain accurate records of support requests, resolutions, and recurring issues using the helpdesk More ❯
mapping processes, including functional and non-functional requirements, enabling clear understanding and effective solution design. Defining critical success factors including reporting and alerting requirements. Performing quality assurance, functional and useracceptancetesting as required Monitoring and reporting on the 'technology experiences' within the firm, with a continual improvement mentality, applying structured techniques to investigate wants, needs, problems … and opportunities. Redesigning business process models in order to reflect changes in working practice or deliver improvements. Undertaking requirements elicitation with stakeholders to identify business and user needs. Analysing, validating, prioritising and documenting functional and non-functional requirements for business situations, using relevant techniques. Identifying data requirements relating to business improvement. Assisting in the management and controlled change of … to adapt to different personalities. To be successful in this role, you will also possess: Proven experience at the investigation and documentation of system requirements. Proven experience of product testing or user experience. Strong ability to create and maintain process documentation. Strong written and verbal communication skills including technical writing skills. Excellent research and analytical skills. Working knowledge More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
worked on a large business transformation programme such as an insurance or broking platform implementation Has worked through the whole life-cycle of a project from initiation through to Useracceptancetesting and launch Proficient in detailing and producing key analysis artefacts such as user stories, acceptance criteria, wireframes and process flows using key tools More ❯
Yorkshire and Humberside, England, United Kingdom Hybrid / WFH Options
Nigel Frank International
occasional travel to customer site - project phase dependant. What the role entails: Business analysis, functional requirement gathering and process mapping Functional design document (FDD) development Functional installation, configuration and useracceptancetesting Key user training, go-live support and post go-live process improvement Whats on offer? The opportunity to join an amazing Microsoft Partner on … Business Central A firm understanding of D365 BC - particularly covering the finance module Partner based consultancy experience (will consider candidates with end to end project experience within end user environment) Strong Finance business process understanding - ideally with finance degree/qualification (ACCA/CIMA part or fully qualified) End to end functional implementation cycle ability, from analysis/design More ❯
proven experience in a technical field, such as business analysis, software development, process automation and financial services. Purpose: Understand and document business requirements for process automation, support automation delivery, testing and release in Azure DevOps and provision environments in low-code tools. Key responsibilities: Gathering requirements, gap analysis, root cause analysis and process definition Customer engagement, requirements capture and … the IT and the business Identifying business objectives and end-to-end processes to recommending technical solutions to improve operations Leading on scoping technical functionality and software development Analysing user stories and how applications should work from a technical standpoint Collaborating with the IT team to ensure that the technical solution meets the IT Strategic objectives Ensuring that the … evaluation of a technical solution has integration/inter-connectedness to other systems at the forefront of the decision-making process, as highlighted in the IT Strategy Writing user stories; high level user journey and business process flow charts and conduct ongoing useracceptancetesting, product quality sign-off, and product documentation Skills and Experience More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
acceptance criteria and validating solution implementation. The project is adopting a hybrid agile delivery by a third party, and the role will manage the product backlog and facilitate UAT and Business Acceptancetesting phases of delivery. Key Responsibilities/Accountabilities Facilitate and write requirements and acceptance criteria for Epics and Stories Ensure requirements and acceptance criteria are approved by stakeholders Review proposed solution designs meet the requirement and acceptance criteria and ensure their acceptance Support the formulation and acceptance of key design decisions Validate implementation across sprint reviews and all testing phases, and provide feedback and raise bugs, facilitating the capture of test cases and test evidence. Facilitate and perform … the organisation Work collaboratively with 3rd Party consultants to deliver effective OneStream Financial Models Good personal skills and ability to apply pragmatism and diplomacy when needed Excellent requirements, Epics, User Stories and Acceptance Criteria specification Managing agile product backlogs in scrum Process and requirements modelling Data Modelling of financial data and CUBE/Star Schema Data Analysis Reconciliation More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
acceptance criteria and validating solution implementation. The project is adopting a hybrid agile delivery by a third party, and the role will manage the product backlog and facilitate UAT and Business Acceptancetesting phases of delivery. Key Responsibilities/Accountabilities Facilitate and write requirements and acceptance criteria for Epics and Stories Ensure requirements and acceptance criteria are approved by stakeholders Review proposed solution designs meet the requirement and acceptance criteria and ensure their acceptance Support the formulation and acceptance of key design decisions Validate implementation across sprint reviews and all testing phases, and provide feedback and raise bugs, facilitating the capture of test cases and test evidence. Facilitate and perform … the organisation Work collaboratively with 3rd Party consultants to deliver effective OneStream Financial Models Good personal skills and ability to apply pragmatism and diplomacy when needed Excellent requirements, Epics, User Stories and Acceptance Criteria specification Managing agile product backlogs in scrum Process and requirements modelling Data Modelling of financial data and CUBE/Star Schema Data Analysis Reconciliation More ❯
in onboarding and trading with us electronically. Collaborate with our BI Small core team to learning about our current and future products, facilitating the implementation of product changes and useracceptance testing. We're not just looking for skills—your enthusiasm, drive, and eagerness to learn and grow in the industry are what set you apart. Ready to … an exciting career path! What Will You Do? Timely resolution of internal or external queries and issues ensuring all decisions and processes are consistent with BI Small protocols. Super User with our third party … technology provider and be the first point of contact for internal stakeholders. Responsible for data integrity and rectification of issues identified. Business Lead for UserAcceptance Training (UAT) and Change Request implementation. Broker Activations on eTrade system and query resolution. Perform other duties as assigned. What Will Our Ideal Candidate Have? Effective query resolution and problem solving techniques. More ❯
in onboarding and trading with us electronically. - Collaborate with our BI Small core team to learning about our current and future products, facilitating the implementation of product changes and useracceptance testing. We're not just looking for skills-your enthusiasm, drive, and eagerness to learn and grow in the industry are what set you apart. Ready to … an exciting career path! What Will You Do? Timely resolution of internal or external queries and issues ensuring all decisions and processes are consistent with BI Small protocols. Super User with our third party … technology provider and be the first point of contact for internal stakeholders. Responsible for data integrity and rectification of issues identified. Business Lead for UserAcceptance Training (UAT) and Change Request implementation. Broker Activations on eTrade system and query resolution. Perform other duties as assigned. What Will Our Ideal Candidate Have? Effective query resolution and problem solving techniques. More ❯
analysis to identify configuration/developments * Deliverables: o Fit/gap analysis o Solution blueprint o Configuration design documents o Functional specification documents * Plan and execute unit and integration testing * Support useracceptancetesting Please apply to discuss further. More ❯
beneficial solutions; and providing analysis expertise to shape and deliver technical solutions and outcomes. As we progress with our CRM migration, you'll play a key role in supporting UATtesting and go-live activities, leading the post-go-live discovery period, and delivering hypercare, change support, workshops, and stakeholder engagement. You'll partner and collaborate closely with stakeholders … Delivering Cancer Research UK's CRM migration from Siebel to Salesforce to develop innovative and flexible business solutions, whilst driving efficiencies and harnessing shared capabilities. This will involve: Supporting UATtesting and go-live activities. Leading the post-go-live discovery period, delivering hypercare, change support, workshops, and stakeholder engagement. Providing business analysis and delivering the technical transformation across … business, functional, and non-functional CRM requirements. Identifying strengths and weaknesses of existing CRM processes, suggesting areas of improvement, and challenging as needed. Translating business requirements into Agile epics, user stories, and acceptance criteria. Ensuring Salesforce requirements are documented appropriately for use by the project team (e.g. developers, testers) according to the project methodology used (e.g. Agile). More ❯
Central London, London, England, United Kingdom Hybrid / WFH Options
Red Personnel
Provide expert 2nd and 3rd line support to ensure systems run reliably and issues are swiftly resolved. Maintain accurate, clean data and optimise Canvas Apps for end users. Lead testing and deployment of new features, ensuring they meet user requirements through comprehensive UserAcceptance Testing. Manage integrations between Dynamics 365 and other tools to create seamless … reflect the charity’s business processes. Produce and maintain clear, accessible documentation to support users and the IT team. Assist the wider IT team with SharePoint design and managing user access. Apply your problem-solving skills and creativity to tackle new challenges and continuously improve our systems. What We’re Looking For Degree or relevant experience, ideally supported by … Hands-on experience administering Dynamics 365 and developing with Power Apps and Power Automate. Knowledge of ETL tools like SSIS and strong MS SQL skills. Ability to write clear UserAcceptance Test scripts and produce technical documentation that’s easy to understand. Comfortable working within Agile project environments and adept at diagnosing and resolving complex D365 issues. Bonus More ❯
scenarios Perform cost-benefit analyses on different technology solutions Inform business decisions through relevant data analysis Actively engage product manager and business SMEs to translate solution needs into actionable user stories Facilitate and support product backlog management Partner with product manager/business SMEs to define & refine acceptance criteria Partner with developers on reviewing user stories for … understanding and scoring Draft both technical documentation and non-functional requirements that describe how systems should behave and establish their functionality constraints Perform/coordinate useracceptancetesting to ensure functionality meets business needs before each product release Secure approval & change management activities with product manager before release Analyse and model business processes to identify gaps and More ❯
Document business requirements and process flows using different tools like JIRA, Confluence etc Provide feedback on test cases and support to Quality Assurance for testing Support in client UAT Job Description Responsibilities of the role: Engage with business users to define scope, understand business processes, problem statements and pain areas Identify key stakeholders and construct stakeholder analysis i.e. how … solutions proposed are realistic and within the agreed scope of the project. Analyse client business requirements, liaise with clients/project teams and prepare business process documents like BRDs, User Stories, Discussion Logs, Workflows etc. Be involved actively in the process till the sign-off is not obtained from the client. Participate in Solution design with the Design and … that will positively impact operational effectiveness, reduce cost and provide a better customer experience Conduct relevant research to increase understanding in support of developing comprehensive solutions Participate in final UserAcceptanceTesting for all major developments in the domain Assist in the production of various collaterals such as User Guide, SOP Documents, process flows etc Experience More ❯
help build a sustainably secure, prosperous, and just world through improvement in international relations. We have a fixed-term opportunity for a Digital Experience Manager, responsible for optimizing the user experience on our content-focused website in line with business objectives. Reporting to the Website Product Manager, you will join a close-knit team of digital marketing professionals who … . Principal responsibilities Analysis and insights gathering Data analysis: Analyse Google Analytics and CRM data to gather insights to make conclusions, recommendations for improvement, or to inform further research. User behaviour reviews: Analyse heatmaps and screen recordings in Hotjar to assess user behaviour in specific areas of the site to identify issues and recommend improvements. User interviews … issues/bugs/new requirements and communicating with our developers to define scope and acceptance criteria; Pre-release cross-browser/device acceptancetesting/UAT; Scheduling and managing deployments; Pre- and post-deploy regression testing using combining manual and automated tests using Ghost Inspector; Proactively suggesting areas for improvement informed by research or emerging More ❯
Dynamics 365 Business Central. Designing and configuring the Dynamics 365 Business Central system to meet client needs, including chart of accounts setup, dimensions, posting groups, and workflows. Conducting system testing and assisting with useracceptancetesting to ensure the solution meets functional and technical requirements. Providing training and support to end-users, enabling them to effectively … potential. Performing data migration activities, ensuring the accurate and timely transfer of data from legacy systems to Dynamics 365 Business Central. Developing and maintaining technical documentation, including functional specifications, user guides, and training materials. Identifying opportunities for process improvements and advising clients on best practices to enhance their business operations. Staying up-to-date with the latest features and More ❯
to uncover a client's pain points, key requirements and implicit needs and the charisma to cast a vision for what is possible with the Revenue Cloud. Once your user stories are finished, you enjoy completing declarative configurations yourself and have experience working with products and price books, price rules, flows, advanced approvals, discounting, quoting, invoicing, and amendment and … do: Working closely with a Solution Architect in a client-facing capacity, your primary responsibility is to identify and document business processes, gather, synthesize, and translate business requirements into user stories, and complete the declarative configurations required Co-lead discovery workshops to gather, define, and document current state and future state business processes and functional requirements Document requirements in … the form of process flow diagrams and user stories Participate in the creation of prototypes and proof-of-concepts and demonstrate solution functionality to client stakeholders as needed Complete declarative configurations for Salesforce Revenue Cloud projects, including products and price books, price rules, flows, advanced approvals, discounting, quoting, invoicing, and amendment and renewal processes Develop implementation estimates and plans More ❯
Fixed Income Middle Office Drive regulatory, strategic, and process improvement initiatives Oversee governance, risk management, and dependency tracking Partner with Technology to align delivery plans to strategic goals Lead testing workstreams and useracceptancetesting Coach and develop junior team members What We’re Looking For Bachelor’s/University degree Proven track record in process More ❯
Fixed Income Middle Office Drive regulatory, strategic, and process improvement initiatives Oversee governance, risk management, and dependency tracking Partner with Technology to align delivery plans to strategic goals Lead testing workstreams and useracceptancetesting Coach and develop junior team members What We’re Looking For Bachelor’s/University degree Proven track record in process More ❯
Fixed Income Middle Office Drive regulatory, strategic, and process improvement initiatives Oversee governance, risk management, and dependency tracking Partner with Technology to align delivery plans to strategic goals Lead testing workstreams and useracceptancetesting Coach and develop junior team members What We’re Looking For Bachelor’s/University degree Proven track record in process More ❯
Ensure solutions align with client's business, infrastructure, systems, data, and regulatory constraints. Focus on customer value and identify opportunities for innovation and efficiency. Elicit requirements to create repositories, User Story maps, and prioritised backlogs. Process modelling and improvement with an emphasis on automation. Support development and QA teams … with detailed requirements and acceptance criteria. Identify impacts of changes on business teams and customers. Prepare the business for change implementation (readiness plans, processes, training, etc.). Support UAT and hypercare. Comply with client project governance. Manage client expectations. Work with and understand data, data flow, and data mapping. For Expleo: Network and work within multi-disciplinary teams. Identify … and working knowledge of MS Power oint, MS Visio, and MS Word. Requirements gathering via multiple techniques.Facilitation skills (workshops, requirements walkthroughs, planning sessions). Requirements engineering using standard formats (User Stories, Epics, BDD). Business Process Modelling using UML and/or BPMN. Data Analysis and Modelling. Stakeholder relationship management. Familiarity with Agile and Waterfall methodologies. Use of requirements More ❯
forward-thinking organisation that values collaboration, integrity, and continuous improvement. The Role: Key Responsibilities Supporting the implementation of Aptumo software to new clients throughout discovery, business process alignment, development, useracceptancetesting and go live support phases of a project Providing support, managing change requests, analysing bugs and issues on the RapidXtra Product Develop a detailed knowledge … Ability to identify product changes required to meet customer needs Work closely with clients to hold workshops and capture requirements Responsible for the capture, interpretation, prioritisation and delivery of user stories/requirements and refinement of the client product backlog. Manage changes/feature requests throughout the software delivery lifecycle to delivery Create and update documentation for new and … business needs into requirements for the engineering team and being able to translate complex scenarios into an understandable manner for clients Experience of to creating functional specification documents or user stories with detailed acceptance criteria and shaping work packages, and the ability to manage a feature request through the end-to-end SDLC process through to client delivery More ❯
Burton-On-Trent, Staffordshire, Burton upon Trent, United Kingdom Hybrid / WFH Options
Crimson
maintain optimal system efficiency. Partner with cross-functional teams to ensure timely and successful project delivery. Maintain current knowledge of Dynamics 365 CE and related technologies. Conduct thorough solution testing and support useracceptancetesting in collaboration with the business stakeholders. Provide in-depth expertise on D365 CE modules to deliver comprehensive technology solutions. Facilitate workshops More ❯
Cloud products Manage the implementation of assigned Salesforce Cloud applications, prioritising configuration, then third-party tools, and custom development only when necessary. Capture and translate business requirements Participate in user sessions to document requirements in the form of user stories and support backlog refinement. Own incident management and issue resolution Act as the incident manager, ensuring rapid response … Analysts to identify system improvements and define business cases to support future needs. Plan and estimate implementation activities Provide estimates and detailed plans across delivery lifecycle phases including development, testing, training, communication, deployment, and post-launch support. Demonstrate solution functionality Present system functionality to business stakeholders during and outside sprint cycles, supporting solution validation and user alignment. Ensure … compliance with governance standards Deliver solutions in alignment with the organisation's architecture principles, privacy regulations, and security standards. Support testing and validation Design and execute end-useracceptancetesting, ensuring solutions meet defined requirements and quality benchmarks. Evaluate solution options Present and explain solution approaches, weighing the trade-offs between declarative configuration and custom development. More ❯