2nd Line IT Support Engineer
- Hiring Organisation
- AGILICO WORKPLACE TECHNOLOGY LIMITED
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
infrastructure and services remain stable, secure and well maintained. As the organisation also delivers hosted telecoms services, the role may occasionally involve assisting with VoIP-related troubleshooting where network or infrastructure configuration impacts service performance. Key Duties Technical Support Act as anescalation point for incidents and service requests. Diagnose … including VPN connectivity and security policies. Use diagnostic tools and monitoring systems to identify network performance issues Telecoms Support Assist with troubleshooting of hosted VoIP services where infrastructure or network issues impact performance. Investigate connectivity or configuration issues affecting voice services when required. Collaborate with telecoms specialists when deeper product ...