confident communicator with excellent customer service skills Strong troubleshooting and problem-solving ability Experience at 2nd Line level with most of the following: Microsoft 365, SharePoint, MS Desktop (Windows 7–11), MS Server (2012–2019) Hyper-V, VMware, Azure Networking (Switches, Routers, Firewalls – WatchGuard preferred), DHCP, DNS Active Directory, Antivirus, Printers MS Office More ❯
Aberdeen, Aberdeenshire, Scotland, United Kingdom Hybrid / WFH Options
AWD Online
IT Systems Engineer/2nd Line & 3rd Line Support Technician with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure is required for an innovative and modern university based in Garthdee, Aberdeen, Scotland This job is officially known in the University as a Systems Engineer … Line & 3rd Line Support Technician (officially known in the University as a Systems Engineer ) with experience planning and implementing Desktop Builds, Group Policy Deployments, Virtualised Servers and supporting Windows and Linux environments and the general IT infrastructure. Working as an IT Systems Engineer/2nd Line & 3rd Line Support Technician you will have experience at a technical level … 2nd Line & 3rd Line Support Technician will include: Technical planning and implementation of End User Computing activities such as desktop builds and group policy deployments Develop and support Windows and Linux Servers on associated hardware Develop and support Virtualised Servers (e.g. using VMware or Nutanix) Configure and deploy Applications (e.g. using System Center Configuration Manger, Citrix, Intune, JAMF More ❯
Experience of 1st-2nd level technical support of ICT Devices and supporting infrastructure, both in person and remotely. Good IT skills and computer literacy Working knowledge of MicrosoftWindows 10/11, Microsoft Azure Intune, and Server2012/16/19 operating systems as well as various software packages including Microsoft 365 Suite More ❯
design). Experience with CRM/ticketing systems. Full UK driving licence. Excellent communication and planning skills. Professional, proactive, and customer-focused approach. Desirable Skills & Certifications Microsoft Cloud, Server (2012–2022), and Security (Defender) experience/certifications. Networking certifications (CCNA, Fortinet, Netgear). VMware/Hyper-V experience. PC/Laptop build and fault diagnosis. Router More ❯