Support & Tactical Operations Analyst
- Hiring Organisation
- RedCat Digital
- Location
- City of London, London, United Kingdom
causes, and coordinating with internal teams to ensure issues are resolved quickly and efficiently. Alongside case investigation, you will support the team with insights, workflow optimisation, small tactical projects, and continuous improvement initiatives to enhance overall customer experience. This is a critical operational role , requiring strong communication skills, a calm … operational improvements. Present insights, recommendations and summaries for partner teams and leadership. Build lightweight dashboards, reports and updates to track performance and trends. Workflow & Process Optimisation Assist in maintaining and improving operational workflows across Support and Operations. Make updates to internal documentation, runbooks, and process guides. Partner with cross-functional ...