Manchester, England, United Kingdom Hybrid / WFH Options
Suits Me
and services using IaC (e.g. Terraform, CDK) Owning and improving CI/CD pipelines (e.g. GitHub Actions, Jenkins) to streamline secure, automated deployments Building and managing observability tooling (e.g. CloudWatch, Grafana, OpenTelemetry) for proactive system monitoring and alerting Developing event-driven containerised and serverless systems using Lambda, ECS and EKS Championing reliability and security, embedding best practices in identity … core AWS services (security, networking, compute, storage and monitoring) Proven track record building and maintaining CI/CD pipelines and automated release processes Experience with monitoring and logging frameworks (CloudWatch, Prometheus, Grafana, or similar) Familiarity with containerisation and orchestration (Docker, ECS, EKS, or Kubernetes) Working knowledge of scripting/programming (Python, Bash, or Go) for automation and tooling Understanding More ❯
bolton, greater manchester, north west england, united kingdom Hybrid / WFH Options
Suits Me
and services using IaC (e.g. Terraform, CDK) Owning and improving CI/CD pipelines (e.g. GitHub Actions, Jenkins) to streamline secure, automated deployments Building and managing observability tooling (e.g. CloudWatch, Grafana, OpenTelemetry) for proactive system monitoring and alerting Developing event-driven containerised and serverless systems using Lambda, ECS and EKS Championing reliability and security, embedding best practices in identity … core AWS services (security, networking, compute, storage and monitoring) Proven track record building and maintaining CI/CD pipelines and automated release processes Experience with monitoring and logging frameworks (CloudWatch, Prometheus, Grafana, or similar) Familiarity with containerisation and orchestration (Docker, ECS, EKS, or Kubernetes) Working knowledge of scripting/programming (Python, Bash, or Go) for automation and tooling Understanding More ❯
warrington, cheshire, north west england, united kingdom Hybrid / WFH Options
Suits Me
and services using IaC (e.g. Terraform, CDK) Owning and improving CI/CD pipelines (e.g. GitHub Actions, Jenkins) to streamline secure, automated deployments Building and managing observability tooling (e.g. CloudWatch, Grafana, OpenTelemetry) for proactive system monitoring and alerting Developing event-driven containerised and serverless systems using Lambda, ECS and EKS Championing reliability and security, embedding best practices in identity … core AWS services (security, networking, compute, storage and monitoring) Proven track record building and maintaining CI/CD pipelines and automated release processes Experience with monitoring and logging frameworks (CloudWatch, Prometheus, Grafana, or similar) Familiarity with containerisation and orchestration (Docker, ECS, EKS, or Kubernetes) Working knowledge of scripting/programming (Python, Bash, or Go) for automation and tooling Understanding More ❯
Amazon Connect Architect – Principal Level (15+ Years Experience) Location: Glasgow, Scotland, United Kingdom Reports To: Program Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving … digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and … AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow More ❯
Amazon Connect Architect – Principal Level (15+ Years Experience) Location: Glasgow, Scotland, United Kingdom Reports To: Program Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving … digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and … AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow More ❯
Amazon Connect Architect – Principal Level (15+ Years Experience) Location: Glasgow, Scotland, United Kingdom Reports To: Program Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving … digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and … AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow More ❯
Glasgow, Glasgow City, City of Glasgow, United Kingdom
Uniting People
Urgent Amazon Connect Developer Hybrid - Glasgow Duration - initially 6 months We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will … have a proven track record of implementing Amazon Connect at scale, migrating from legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards … for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Lorien
and techniques Knowledge of Accessibility testing for mobile applications Experience in working with API's and backend validations (Postman, REST Assured) Experience with Cloud tools such as AWS S3, CloudWatch and Browser Stack. Knowledge of Agile/Scrum Methodologies Excellent Problem-solving skills and attention to detail Strong Communication and Collaboration skills If you find this opportunity intriguing and More ❯
ML applications, including LLMs and anomaly detection models. Familiarity with cloud infrastructure (AWS preferred), container orchestration (Kubernetes), and workflow tools (Airflow, Argo). Experience with observability tools (e.g., Grafana, CloudWatch) and RESTful API development. More ❯
london (city of london), south east england, united kingdom
Selby Jennings
ML applications, including LLMs and anomaly detection models. Familiarity with cloud infrastructure (AWS preferred), container orchestration (Kubernetes), and workflow tools (Airflow, Argo). Experience with observability tools (e.g., Grafana, CloudWatch) and RESTful API development. More ❯
Responsibilities Lead and manage a small team (developers + DevOps engineers) delivering secure, scalable, and high-availability AI systems. Own AWS-based infrastructure: Lambda, EC2, S3, CloudFormation/Terraform, CloudWatch, and VPC security. Oversee JSON-based API integrations, data pipelines, and serverless event-driven architectures. Implement continuous integration and deployment (CI/CD) pipelines for code, models, and infrastructure. … JSON, and serverless architectures. Deep understanding of CI/CD (GitHub Actions, Jenkins, or AWS CodePipeline). Proven ability to secure and scale production systems. Monitoring and observability tools (CloudWatch, Grafana, OpenTelemetry). Familiar with data exchange formats (JSON, YAML, Parquet) and API design. Leadership & Delivery 4-8 years in software development and/or DevOps, including 2+ in More ❯
Responsibilities Lead and manage a small team (developers + DevOps engineers) delivering secure, scalable, and high-availability AI systems. Own AWS-based infrastructure : Lambda, EC2, S3, CloudFormation/Terraform, CloudWatch, and VPC security. Oversee JSON-based API integrations , data pipelines, and serverless event-driven architectures. Implement continuous integration and deployment (CI/CD) pipelines for code, models, and infrastructure. … and serverless architectures . Deep understanding of CI/CD (GitHub Actions, Jenkins, or AWS CodePipeline). Proven ability to secure and scale production systems. Monitoring and observability tools (CloudWatch, Grafana, OpenTelemetry). Familiar with data exchange formats (JSON, YAML, Parquet) and API design. Leadership & Delivery 4–8 years in software development and/or DevOps , including 2+ in More ❯
warrington, cheshire, north west england, united kingdom
RiskPod
Responsibilities Lead and manage a small team (developers + DevOps engineers) delivering secure, scalable, and high-availability AI systems. Own AWS-based infrastructure : Lambda, EC2, S3, CloudFormation/Terraform, CloudWatch, and VPC security. Oversee JSON-based API integrations , data pipelines, and serverless event-driven architectures. Implement continuous integration and deployment (CI/CD) pipelines for code, models, and infrastructure. … and serverless architectures . Deep understanding of CI/CD (GitHub Actions, Jenkins, or AWS CodePipeline). Proven ability to secure and scale production systems. Monitoring and observability tools (CloudWatch, Grafana, OpenTelemetry). Familiar with data exchange formats (JSON, YAML, Parquet) and API design. Leadership & Delivery 4–8 years in software development and/or DevOps , including 2+ in More ❯
bolton, greater manchester, north west england, united kingdom
RiskPod
Responsibilities Lead and manage a small team (developers + DevOps engineers) delivering secure, scalable, and high-availability AI systems. Own AWS-based infrastructure : Lambda, EC2, S3, CloudFormation/Terraform, CloudWatch, and VPC security. Oversee JSON-based API integrations , data pipelines, and serverless event-driven architectures. Implement continuous integration and deployment (CI/CD) pipelines for code, models, and infrastructure. … and serverless architectures . Deep understanding of CI/CD (GitHub Actions, Jenkins, or AWS CodePipeline). Proven ability to secure and scale production systems. Monitoring and observability tools (CloudWatch, Grafana, OpenTelemetry). Familiar with data exchange formats (JSON, YAML, Parquet) and API design. Leadership & Delivery 4–8 years in software development and/or DevOps , including 2+ in More ❯
Amazon Connect Architect - Principal Level (15+ Years Experience) Location: Glasgow, Scotland, United Kingdom Reports To: Program Director Employment Type: Contract Travel: Up to 40% (workshops, cutovers, vendor engagements) Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving … digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and … AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow More ❯
Glasgow, Lanarkshire, United Kingdom Hybrid / WFH Options
Uniting People
Urgent contract Amazon Connect Developer - Hybrid Glasgow Role Overview We are seeking a Principal Amazon Connect Architect to lead the design and delivery of enterprise-grade, cloud-based contact centre solutions. This role is pivotal in driving digital transformation, ensuring regulatory compliance, and delivering secure, resilient, and scalable architectures for omnichannel customer engagement. The successful candidate will have … a proven track record of implementing Amazon Connect at scale, migrating from Legacy platforms, and aligning technology decisions with global compliance standards. Core Responsibilities Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for … security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from Legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement IVR/contact flows, Lex conversational bots, Contact Lens analytics, and agent assist capabilities. Integration & Ecosystem Architect integrations with CRM/ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM systems, and identity management solutions. More ❯
stability Embed robust security measures into all DevOps workflows to safeguard infrastructure and ensure compliance Monitoring & Reliability Develop and refine observability strategies using tools such as Grafana, Postman, and CloudWatch Proactively monitor system health and lead efforts to resolve critical issues Minimise downtime and maintain high operational standards across all systems Leadership & Collaboration Mentor team members, fostering skill development … services Extensive experience with CI/CD tools (e.g., Jenkins, Bitbucket) and ideally orchestration automation tools (e.g., SpaceLift) Advanced skills in observability, monitoring, and debugging tools (e.g., Grafana, Splunk, CloudWatch) Demonstrated ability to architect scalable, reliable, and secure infrastructure solutions Hands-on implementation of advanced security measures in CI/CD and infrastructure workflows Professional Skills: Strong problem-solving More ❯
Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement … Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge … NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect – Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony More ❯
Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement … Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge … NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect – Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony More ❯
london (city of london), south east england, united kingdom
Infinity Quest
Solution Architecture & Design Define target architecture for Amazon Connect across voice, chat, and tasks, ensuring high availability, disaster recovery, and multi-region resilience. Apply AWS Well-Architected Framework principles and enterprise architecture standards for security, sustainability, and cost optimization. Implementation & Migration Lead end-to-end migration from legacy platforms (Avaya, Cisco, Genesys) to Amazon Connect. Design and implement … Prepare investment cases, TCO/ROI analyses, and compliance documentation for audits. Required Qualifications 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge … NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications AWS Solutions Architect – Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/Q in Connect, Voice ID, and outbound campaigns. Sector experience in healthcare/public sector or regulated industries. Familiarity with SIP, telephony More ❯
About the Role We are seeking a Principal Amazon Connect Architect to lead the strategy, design, and delivery of a large-scale cloud contact centre transformation. This is a senior architecture leadership role suited for someone with proven capability implementing Amazon Connect at enterprise scale and migrating from legacy contact centre platforms. You will define the future-state … ensure security & regulatory compliance, and partner with C-suite stakeholders to deliver a resilient, omnichannel cloud contact centre platform. Key Responsibilities ✅ Solution Architecture & Strategy Define multi-region, high-availability Amazon Connect architecture (voice, chat, tasks) Apply AWS Well-Architected Framework and enterprise-security standards Drive cloud sustainability, resilience, cost-efficiency & scale ✅ Contact Centre Migration & Build Lead migration from Avaya …/Cisco/Genesys to Amazon Connect Design IVR/contact flows, Lex bots, Contact Lens analytics, agent assist Architect workforce & quality management solutions ✅ Integration & Platforms Integrate with Salesforce, ServiceNow, Dynamics, Pega Build API-driven flows, serverless functions, streaming & real-time analytics Use AWS services like Lambda, EventBridge, Kinesis, DynamoDB, Glue, Athena ✅ Security, Compliance & Governance Implement IAM, KMS, VPC More ❯
About the Role We are seeking a Principal Amazon Connect Architect to lead the strategy, design, and delivery of a large-scale cloud contact centre transformation. This is a senior architecture leadership role suited for someone with proven capability implementing Amazon Connect at enterprise scale and migrating from legacy contact centre platforms. You will define the future-state … ensure security & regulatory compliance, and partner with C-suite stakeholders to deliver a resilient, omnichannel cloud contact centre platform. Key Responsibilities ✅ Solution Architecture & Strategy Define multi-region, high-availability Amazon Connect architecture (voice, chat, tasks) Apply AWS Well-Architected Framework and enterprise-security standards Drive cloud sustainability, resilience, cost-efficiency & scale ✅ Contact Centre Migration & Build Lead migration from Avaya …/Cisco/Genesys to Amazon Connect Design IVR/contact flows, Lex bots, Contact Lens analytics, agent assist Architect workforce & quality management solutions ✅ Integration & Platforms Integrate with Salesforce, ServiceNow, Dynamics, Pega Build API-driven flows, serverless functions, streaming & real-time analytics Use AWS services like Lambda, EventBridge, Kinesis, DynamoDB, Glue, Athena ✅ Security, Compliance & Governance Implement IAM, KMS, VPC More ❯
About the Role We are seeking a Principal Amazon Connect Architect to lead the strategy, design, and delivery of a large-scale cloud contact centre transformation. This is a senior architecture leadership role suited for someone with proven capability implementing Amazon Connect at enterprise scale and migrating from legacy contact centre platforms. You will define the future-state … ensure security & regulatory compliance, and partner with C-suite stakeholders to deliver a resilient, omnichannel cloud contact centre platform. Key Responsibilities ✅ Solution Architecture & Strategy Define multi-region, high-availability Amazon Connect architecture (voice, chat, tasks) Apply AWS Well-Architected Framework and enterprise-security standards Drive cloud sustainability, resilience, cost-efficiency & scale ✅ Contact Centre Migration & Build Lead migration from Avaya …/Cisco/Genesys to Amazon Connect Design IVR/contact flows, Lex bots, Contact Lens analytics, agent assist Architect workforce & quality management solutions ✅ Integration & Platforms Integrate with Salesforce, ServiceNow, Dynamics, Pega Build API-driven flows, serverless functions, streaming & real-time analytics Use AWS services like Lambda, EventBridge, Kinesis, DynamoDB, Glue, Athena ✅ Security, Compliance & Governance Implement IAM, KMS, VPC More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
InfinityQuest Ltd,
Role: - Solution Architect (Amazon Connect Architect) Location: Glasgow, UK (Hybrid) (3 Days onsite in a week is Mandatory) Duration: Both Contract & Permanent position Required Qualifications:- 15+ years in architecture/engineering, 10+ years in contact centre technologies, 5+ years with Amazon Connect. Proven delivery of enterprise-scale Amazon Connect implementations with complex integrations. Expertise in AWS services … IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong knowledge of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001, NHS DSP Toolkit). Hands-on experience with IaC (CloudFormation/Terraform/CDK) and serverless development (Node.js/Python). Preferred Qualifications:- AWS Solutions Architect Professional and Amazon Connect specialization. Experience with Contact Lens, Wisdom/ More ❯
security, cost efficiency, and operational sustainability. Implementation & Migration Lead full-scale migrations from legacy platforms (e.g., Avaya, Cisco, Genesys) to AWS Connect. Design and deploy IVR/contact flows, Amazon Lex conversational bots, analytics tools, and agent support solutions. Integration & Ecosystem Development Architect seamless integrations with CRM and ITSM platforms (Salesforce, ServiceNow, Dynamics, Pega), WFM/QM tools, and … years in contact centre technologies. Minimum 5 years implementing AWS Connect solutions at enterprise scale with complex integrations. Proficient with AWS services: IAM, VPC, Lambda, API Gateway, EventBridge, Kinesis, CloudWatch, DynamoDB. Strong understanding of security and compliance frameworks (GDPR, PCI-DSS, ISO 27001). Hands-on experience with Infrastructure as Code (CloudFormation, Terraform, CDK) and serverless development (Node.js/… Python). Preferred Qualifications AWS Solutions Architect - Professional or equivalent certification. Experience with Amazon Connect features: Contact Lens, Wisdom/Q, Voice ID, and outbound campaigns. Familiarity with regulated sectors such as healthcare or public services. Understanding of SIP, telephony routing, and telecom regulations. Performance Goals Deliver a secure, compliant, and resilient AWS contact centre architecture. Maintain high standard More ❯