Team Leader
- Hiring Organisation
- MSX International
- Location
- Colchester, England, United Kingdom
coaching, performance reviews, and skills development. KPI/SLA monitoring and reporting; ability to build, interpret, and act on performance dashboards Case management excellence: backlog control, prioritization, and escalation of complex technical/parts issues. Process definition and improvement (SOPs, checklists, playbooks) and cross-functional handoffs between ...