Helpdesk Technician
- Hiring Organisation
- Neoci Ltd
- Location
- Eastleigh, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum
growth over the next 3–4 years. The Role You will work in a collaborative customer service team who work across VoIP, Telephone Numbers, Broadband, Websites, PPC, SEO and social media, ensuring every customer interaction is handled professionally and efficiently Handling inbound calls, payment calls, and general enquiries Processing … orders (telephone numbers, websites, broadband, etc.) Setting up call diverts and reinstating services Liaising with suppliers and keeping customers updated Spotting opportunities to enhance the customer experience Managing cancellations with care and accuracy About You Previous customer service experience (essential) Friendly, professional telephone manner Strong IT skills (Microsoft Word, Excel ...