2 of 2 Remote/Hybrid Chat Support Jobs in the UK excluding London

This position will own the focus on delivering exceptional customer experiences while expanding ownership of operational and white-glove services. Reporting to the Customer Support Manager, you'll be responsible for delivering high-touch operational support services and concierge-level customer experiences for Xplor Mariana Tek clients. This … platform administration, add-on configuration, and white-glove services that require exceptional attention to detail, customer advocacy, and ownership. As a member of the Support Operations team, you will serve as the primary owner of operational and administrative customer requests, ensuring accurate execution, proactive communication, and exceptional service throughout ...

alongside Data Administrators, Account Managers and Data Team Managers to effectively communicate requirements for obligations calculations for a range of accounts. The SEA will support with suppliers of Data Insights customers to collect information by email, telephone, and live chat, as well as present webinars and proactively engage … high level of professionalism. Key Accountabilities Customer service To produce written communication with clients and suppliers through emails To provide telephone and live chat support to clients and suppliers when collecting packaging weights information Conduct webinars regarding the process of data submission on our platforms Data cleansing ...