Senior CustomerExperienceManager, EU AMZL Concessions DESCRIPTION Please note: This position can be based in any of the following corporate offices: MAN11 Manchester, MAD15 Madrid, LHR35 London, LIN11 Milan, MUC11 Munich or CDG10 Paris Are you passionate about improving the customerexperience? Do you … strive to design and deploy customer-centric solutions that drive measurable results? Does coordinating across teams and countries sound exciting? If so, the AMZL EU Concessions team is looking for a Senior CustomerExperienceManager to manage large-scale programs that improve the customerexperience and find ways to positively surprise our customers with our services. As Senior CX Manager, you will be responsible for developing and implementing programs that improve both customerexperience and efficiency by process improvements. Achieving such aspirational goals will require insisting on the highest standards, developing More ❯
identity is paramount. Join the team that is ensuring one person-one identity. Responsibilities BASIC PURPOSE IDEMIA's Exton, PA location is seeking a CustomerExperience Account Manager to manage multi-million dollar accounts, coordinating all aspects from inception through live production for card personalization and manufacturing. … The CX Account Manager will provide proactive account management, act as a liaison between IDEMIA and customers, and deliver high levels of customer service to increase client satisfaction by providing accurate information and timely responses. The role involves acting as a customer advocate within IDEMIA, working cross … functionally across departments to ensure excellent customer satisfaction. ESSENTIAL DUTIES AND RESPONSIBILITIES Handle inquiries from external clients and internal teams; answer questions and resolve escalated issues. Complete basic client requests and respond promptly, maintaining service level agreements (SLAs). Proactively collaborate with internal partners to meet customer needs. More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
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company is headquartered in New York, with a global team of nearly 1,800 people in 36 countries. We are seeking a Senior Account Manager to join our high-performing team at Teads. This role is ideal for a strategic and client-focused professional with a proven track record … of managing SME accounts, driving revenue growth, and delivering exceptional customer experiences. As a key liaison between our company and our most valued independent agency and brand partners, you will be responsible for developing long-term client relationships, overseeing campaign strategy and performance, and identifying opportunities for business expansion. … overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive year-over-year account expansion through strategic upselling and cross-selling. Performance Optimization : Improve campaign effectiveness and ROI, demonstrating More ❯