14 of 14 Customer Experience Manager Jobs in the UK

Job Title: Connected Car Customer Experience Design Manager - (phone number removed) Department : Commercial/Vehicle Connected Services Location: Warwickshire The Opportunity This is an exciting opportunity within the Vehicle Connected Services (VCS) Strategy team. As Customer Experience Design Manager, you'll be responsible for designing, measuring and enhancing an exceptional end-to-end customer experience at every touchpoint of the VCS programme, ensuring satisfaction and loyalty throughout the customer lifecycle. Through acting as the voice of the customer for VCS, you'll represent our client's needs, preferences and feedback in decision-making processes. As well as conducting and overseeing research to continuously validate new ideas and improvements. You'll … be responsible for continually developing and ensuring the successful implementation of the customer experience strategy, including assessing possible CX innovations and applying these where necessary to the VCS customer journey. Working with a cross-functional programme team, including Engineering and Digital teams, you'll ensure a cohesive end to end approach is defined and delivered with the More ❯

Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems. The remote based Customer Experience Manager - 12 Month FTC will support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers. The remote based Customer Experience Manager - 12 Month FTC will have skills/experience: Experience in managing software related deployment projects and/or Software development. Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software) Significant experience in a customer facing project management/delivery role Demonstrable experience of working in a More ❯

Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote based Customer Experience Manager - 12 Month FTC job for a leading specialist in the design, manufacture and support of energy management display and information systems. The remote based Customer Experience Manager - 12 Month FTC will support continued customer growth, they are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project management credentials and the ability to inspire customers. The remote based Customer Experience Manager - 12 Month FTC will have skills/experience: Experience in managing software related deployment projects and/or Software development. Ability to collaborate with engineering and data science teams, resolving Customer issues and experience of using JIRA, Confluence and Zendesk (or Similar customer support software) Significant experience in a customer facing project management/delivery role Demonstrable experience of working in a More ❯

Customer Experience Manager - 12 Month FTC Location: Cambridgeshire Sector: Applications Job type: Permanent Job reference: BHL1314 c£40,000 - £45,000 DOE - Fully Remote Position Are you looking for a remote Customer Experience Manager - 12 Month FTC job? If so, I have a remote-based Customer Experience Manager - 12 Month FTC … position available for a leading specialist in the design, manufacture, and support of energy management display and information systems. The remote-based Customer Experience Manager - 12 Month FTC will support continued customer growth. They are seeking an individual to drive success with their clients. The ideal candidate combines strong technical knowledge and commercial acumen alongside project … management credentials and the ability to inspire customers. The skills/experience required include: Experience in managing software-related deployment projects and/or software development. Ability to collaborate with engineering and data science teams, resolving customer issues, and experience using JIRA, Confluence, and Zendesk (or similar customer support software). Significant experience in More ❯

Senior Digital Customer Experience Manager Ref #: W162315 Department: Information Technology City: London State/Province: London Location: United Kingdom Pay Range Max: Pay Range Min: Company Description Ralph Lauren Corporation (NYSE: RL) is a global leader in the design, marketing, and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. For … Position Overview You will partner with the Lead (Director) to shape the vision for Trading, UX, and Testing strategies, developing roadmaps aligned with these goals. You will prioritize the customer experience with a data-driven approach to identify opportunities across all digital touchpoints. You will share knowledge with stakeholders nationally and globally to ensure seamless integration across the … Devising strategic roadmaps and collaborating with the Director on vision and tactics. Identifying opportunities for end-to-end journey optimization. Providing data-driven perspectives on issues impacting revenue and customer experience across all digital touchpoints. Representing the business voice on projects affecting Trade and CX, from ideation to release. Analyzing and summarizing key analytics to inform merchandising, product More ❯

found it. About the Role As Winnow continues to evolve and scale, strengthening our operational backbone is more vital than ever. We are embarking on a refresh of our Customer Journey to ensure our clients receive best-in-class onboarding, support, and long-term value from our services. This refresh will also improve the Customer Success experience - refining and streamlining processes for more efficiency and more time to deliver value to our customers. To support this transformation, we are seeking a Customer Experience Improvement Manager to lead the implementation of strategic improvement initiatives within our Global Customer Success function. This role is designed to create more efficient, impactful, and self-service-oriented … experiences for both our clients and internal teams. Reporting directly to the Operations Change Lead , the Customer Experience Improvement Manager will work cross-functionally with Customer Success, Product, Marketing, Support and the Global Operations teams to drive meaningful change. This is a full-time, 12 month position, ideally starting in September 2025 and is key to More ❯

Are you passionate about delivering exceptional customer experiences and driving long-term growth? Experis are recruiting for a Customer Experience Manager to lead customer engagement, satisfaction, and retention efforts. This is a key role that will shape the post-sales customer journey—ensuring users gain the maximum value from our software solutions while identifying … the Role You’ll serve as the main point of contact for customers after the sale, working to ensure a smooth onboarding process, proactive account management, and long-term customer success. You'll also support pre-sales activities and provide continuity across the full customer life-cycle. This role blends technical understanding, relationship management, and commercial strategy. Key … Responsibilities Lead on-boarding, training, and customer engagement processes Build and maintain long-term relationships with key stakeholders Act as a trusted advisor, ensuring customer goals are met and exceeded Identify and drive up-sell, cross-sell, and renewal opportunities Coordinate with internal product and support teams to resolve customer challenges Manage and develop a small customer More ❯

Senior Product Strategy Manager - Gamification and Customer Experience Location: London, UK Salary range: £80,000 - £90,000 + share options Reporting to: VP of Customer Success About Us Duel is a SaaS company on a mission to make Brand Advocacy the industry standard philosophy for building brilliant retail brands. It was founded by world record-breaking … Whether it's a relationship, a piece of content, an idea, or a framework, we create with purpose to maximise impact. We're looking for a Senior Product Strategy Manager who thrives in complexity. Someone who can jump into the heart of our enterprise brand programs, uncover what's working (and what's not), and design scalable ways to … with global brands, but there's a missing link: we need clearer standards, smarter insights, and sharper execution. This role is all about crafting personalised user experiences, designing intelligent customer journeys, and driving engagement through gamification. It's ideal for someone who thrives at the intersection of Customer Success and Product, translating real user insights into impactful, scalable More ❯

We are seeking a Global Customer Marketing Manager to join a leading blockchain analytics solutions business. This role will focus on fostering long-term relationships with existing customers, and building a vibrant community of advocates. In addition, this individual will play a role in supporting key tier 1 regional events working with the global events manager. The aim … that existing customers and prospects want to be part of, and to be active advocates of in order to retain customers and grow. If you have 8+ years in customer marketing in B2B SaaS or technology companies, ideally within the blockchain, financial services, or compliance sectors, this could be the role for you. Responsibilities will include: • Customer retention … and engagement to deliver the best ongoing customer experience. • Creating customer marketing programs such as email campaigns, webinars and exclusive executive briefings • Product Led Growth acquisition and retention strategy • Customer advocacy & community building to facilitate a platform where customers are empowered to share their experiences and make recommendations • Creating opportunities to network with peer groups and share More ❯

Depop, and TomTom, we're pushing the boundaries of how people learn. Hi, I'm Sam , the Head of CX at HowNow, and we're looking for an experienced Customer Success Manager to join our awesome team. There has never been a better time to join HowNow. From raising Series A in 2022 to signing our most exciting … as an L&D and/or Skills expert-acting as an extension to your customers' teams, not just a tool. You'll manage your customers' success through our customer success tools, including Success Plans, Account Maps, and Playbooks. The key things we look for in applicants: You have at least 2-3 years of experience as a … B2B Customer Success Manager within L&D Tech, with good knowledge of the L&D ecosystem. You've worked with and demonstrated value using complex SaaS platforms. You have excellent written, verbal communication, and presentation skills at all business levels. You're comfortable operating across multiple stakeholders with varying demands. You can prioritize effectively in a fast-paced More ❯

Please take a look at this fantastic opportunity to own the AI Product Management patch for an incredibly innovative and effective AI/ML Customer Experience SaaS scale-up. The Company AI MarTech, CX & Analytics SaaS $100m in funding from top investors 75% managers promoted from within Meta, Shopify, Snowflake partners The Role Own the AI/ML … products and work on new product releases 0-1 Work cross-functionally with the wider team and clients on user discovery/research/stories/GTM Desired Skills & Experience Product Management experience for an AI/ML B2B SaaS Strong product discovery and user research experience CX/CDP/ESP/CRM product experience is a bonus If you feel you have the relevant experience please reply to this advert or email your CV to Not right? Have a look at some of our other Grey Matter. Intelligent recruitment for the digital, technology, marketing and media sectors. Based in London, we partner with B2B & B2C technology companies, global brands, start-ups, publishers More ❯

Please take a look at this fantastic opportunity to own the AI Product Management patch for an incredibly innovative and effective AI/ML Customer Experience SaaS scale-up. The Company AI MarTech, CX & Analytics SaaS $100m in funding from top investors Circa 700 employees - global offices 75% managers promoted from within Meta, Shopify, Snowflake partners The Role … products and work on new product releases 0-1 Work cross-functionally with the wider team and clients on user discovery/research/stories/GTM Desired Skills & Experience Product Management experience for an AI/ML B2B SaaS Strong product discovery and user research experience CX/CDP/ESP/CRM product experience More ❯

Please take a look at this fantastic opportunity to own the AI Product Management patch for an incredibly innovative and effective AI/ML Customer Experience SaaS scale-up. The Company AI MarTech, CX & Analytics SaaS $100m in funding from top investors Circa 700 employees - global offices 75% managers promoted from within Meta, Shopify, Snowflake partners The Role … products and work on new product releases 0-1 Work cross-functionally with the wider team and clients on user discovery/research/stories/GTM Desired Skills & Experience Product Management experience for an AI/ML B2B SaaS Strong product discovery and user research experience CX/CDP/ESP/CRM product experience More ❯

Responsibilities Lead a Customer Obsessed Support Delivery Team: Lead a high-performing team supporting top Azure customers, resolving critical technical issues in a 24x7 environment. Align team efforts to deliver world-class support and advocate for customer needs, representing issues to engineering teams and developing innovative resolution methods. Foster a culture of customer obsession, exceeding immediate support … needs and proactively preventing future issues. Continual Engineering Improvement: Collaborate with Azure engineering teams to support complex customer issues, and invest in engineering practices like daily scrums and triage meetings to identify platform gaps. Work on product improvement initiatives to eliminate top customer-impacting issues. Develop standards and best practices to optimize support capabilities and drive automation and … development with talent acquisition, fostering an inclusive environment. Provide ongoing performance feedback, promote good morale, and enhance technical expertise. Support career growth and remove barriers to agility. Qualifications Required: Experience supporting enterprise customers, leading technical teams, a relevant degree, and familiarity with cloud technologies, especially Azure. Preferred: Strong communication skills, knowledge of modern engineering practices, customer-centric mindset More ❯