We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with … satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customerrequirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being More ❯
Bournemouth, Dorset, South West, United Kingdom Hybrid / WFH Options
Spectrum It Recruitment Limited
and training sector, renowned for delivering forward-thinking solutions that enhance both aviation safety and efficiency. Headquartered in the Dorset area their commitment to innovation, advanced technology, and exceptional customer service drives to constantly push the limits of aviation training and simulation. Senior Systems Engineer The company are looking for a seasoned Senior Systems Engineer to join the team. … This is a vital role which involves providing requirements analysis and systems engineering support across various functions, including product development, sales and marketing, and customer support. The ideal candidate will possess the ability to juggle diverse tasks, adapt to rapidly shifting priorities, and serve as a key point of contact for customers. Key Responsibilities Gather and analyse customerrequirements for system architecture, feature development, and third-party system integration's. Represent the company in customer-facing engagements, including requirements gathering, critical design reviews, and integration efforts. Convert customer needs into clear, comprehensive software requirements that align with both system architecture and operational objectives. Completing 1:1 appraisal Delivering Team meetings and leadership More ❯
Wigan, Greater Manchester, North West, United Kingdom Hybrid / WFH Options
Arrow XL Ltd
the perfect next step in your career. For a confidential chat, reach out to or apply today! What will the role involve? Ensuring optimal routing of vehicles to meet customerrequirements, legal compliance and organisational KPIs A fast-paced Transport Planning role - where you will be planning national routes consisting of trunking and final mile Working with freight … forwarders and individual hauliers to ensure cost effective stock movements are resourced Work closely with warehouse, commercial, transport and customer service teams Planning, inter-depot movements, collections and orders Updating transport systems accurately and in real time as and when changes occur Responding to internal enquiries regarding route capacity to ensure customerrequirements are fulfilled to the More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
MECS Communications Ltd
Customer Account Manager - Managed Services Location: Manchester (Hybrid working, 3 days office, 2 days home) Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team … Main purpose of Role: Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend. As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities … leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management. Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross More ❯
RF Engineer to join their team. You will be responsible for specification of phased arrays, which will involve specification writing, system simulation and algorithm development Role: Create detailed system requirements based on customerrequirements Make sure requirements meet all relevant regulatory standards Define RF system board layout floorplan and layout strategies Lead RF system integration and More ❯
Edinburgh, Queen Street, City of Edinburgh, United Kingdom Hybrid / WFH Options
Langham Recruitment
RF Engineer to join their team. You will be responsible for specification of phased arrays, which will involve specification writing, system simulation and algorithm development Role: Create detailed system requirements based on customerrequirements Make sure requirements meet all relevant regulatory standards Define RF system board layout floorplan and layout strategies Lead RF system integration and More ❯
and enhanced across the sector. This role is central to managing retailer systems and processes, ensuring the accurate and timely generation of finished product packaging while maintaining compliance with customer and legal standards. Critical path management and close collaboration with customers and internal teams are essential for success. The role involves overseeing the completion and review of product specifications … in legal labelling and is able to advise the Sector Technical Team on matters relating to on pack labelling. They are also responsible for addressing discrepancies promptly and ensuring customer audits demonstrate full compliance with specification administration. As a leader, the Sector Specification Manager recruits, trains, and motivates the Specification Team, fostering a culture of personal development and continuous … be meticulous and quality-focussed, able to manage critical paths and proactively address issues during the specification-to-launch process. The representative should also value accuracy, efficiency and effective customer management within a dynamic technical team. Accountabilities: People - Manage the specification team & is responsible for its activity. Recruit and retain the right calibre of people. Lead, motivate and inspire More ❯
London, Middlesex, United Kingdom Hybrid / WFH Options
Bakkavor Group
and enhanced across the sector. This role is central to managing retailer systems and processes, ensuring the accurate and timely generation of finished product packaging while maintaining compliance with customer and legal standards. Critical path management and close collaboration with customers and internal teams are essential for success. The role involves overseeing the completion and review of product specifications … in legal labelling and is able to advise the Sector Technical Team on matters relating to on pack labelling. They are also responsible for addressing discrepancies promptly and ensuring customer audits demonstrate full compliance with specification administration. As a leader, the Sector Specification Manager recruits, trains, and motivates the Specification Team, fostering a culture of personal development and continuous … be meticulous and quality-focussed, able to manage critical paths and proactively address issues during the specification-to-launch process. The representative should also value accuracy, efficiency and effective customer management within a dynamic technical team. Accountabilities: People - Manage the specification team & is responsible for its activity. Recruit and retain the right calibre of people. Lead, motivate and inspire More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
Amazon FBA, eBay, Magento, BigCommerce, EKM, Shopify and many more, to direct integrations with the likes of DPD, Royal Mail Click & Drop and MetaPack. Whilst we've experienced 200% Customer Business Growth we know the true potential of our market and we'd love to bring you on to the team to support us as we grow. Role at … Depending on Experience Plus Complete Benefits Package Including Enhanced Pension and Life Cover, Performance Bonus and More... Full Time - Permanent Values/Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail, Wholesale, Warehouse and Distribution businesses Your Background/Skills: Software Implementation, Software Demonstration/… Training, Customer Services and Support, Excellent Communication, ERP Software solutions and consultancy The forefront of technology in the eCommerce, retail, and logistics sectors. With over 20 years of experience under our belt, we provide solutions to put businesses in full control of their day-to-day operations. We focus on creating, implementing, and supporting business management solutions for businesses More ❯
Northampton, West Northamptonshire, Northamptonshire, United Kingdom Hybrid / WFH Options
Lynx Recruitment Ltd
technically hands-on yet strategically involved position working across the full product lifecycle from bids to delivery. Key Responsibilities Systems Architecture & Strategy: Systems architecture definition and high-level design Requirements capture, analysis, and management Translate customerrequirements into technical solutions Interface definition and system performance analysis Technical Leadership: Lead and guide multidisciplinary engineering teams Maintain technical vision … across complex projects Support bid processes and customer technical discussions Cross-functional collaboration and stakeholder management Product Development: Work across full development lifecycle System verification and validation activities Technical documentation and specification development Design reviews and technical risk management Essential Requirements 5+ years systems engineering experience (7+ preferred) Strong background in systems architecture and requirements capture Experience … with full development lifecycle management Ability to translate high-level requirements into system architecture Technical leadership of multidisciplinary teams Some knowledge of RF systems essential British citizenship or eligible for UK security clearance (SC) Engineering degree or equivalent experience What We Offer Salary: £60,000 - £65,000 Annual Bonus: 3-6% of salary Hybrid Working: 3 days onsite in More ❯
to anyone wishing to have a career within the mobile telecommunication's industry (Trainee Project Co-ordinator's). If you are organised, proactive and able to provide excellent customer service, we want to hear from you. The successful candidate's will be responsible for but not limited to: Maintaining and developing existing project trackers, staff scheduling and booking … resource allocation; Assisting the Project Manager: managing and overseeing current key accounts in-line with Company and client procedures; managing the design works and quotations in-line with customerrequirements and timescales; managing the implementation of the business health and safety policy in projects; managing the control of hired plant and ensuring it is fit for purpose prior … to use and its hire is controlled; managing the logistics of plant, labour and materials for projects; managing the preparation, production and delivery of precise customer required handover documentation in timescales required; Co-ordinating client survey requirements; Co-ordinate sub-contractors where required to ensure that clients demand's are met after gaining authorisation from the Project Manager More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
HF Group
to anyone wishing to have a career within the mobile telecommunication's industry (Trainee Project Co-ordinator's). If you are organised, proactive and able to provide excellent customer service, we want to hear from you. The successful candidate's will be responsible for but not limited to: Maintaining and developing existing project trackers, staff scheduling and booking … resource allocation; Assisting the Project Manager: managing and overseeing current key accounts in-line with Company and client procedures; managing the design works and quotations in-line with customerrequirements and timescales; managing the implementation of the business health and safety policy in projects; managing the control of hired plant and ensuring it is fit for purpose prior … to use and its hire is controlled; managing the logistics of plant, labour and materials for projects; managing the preparation, production and delivery of precise customer required handover documentation in timescales required; Co-ordinating client survey requirements; Co-ordinate sub-contractors where required to ensure that clients demand's are met after gaining authorisation from the Project Manager More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
People First
s products and services, including Telecom and DICT services, to enterprise and carrier customers. This role involves all stages of the pre-sales lifecycle, including attending technical meetings, gathering customerrequirements, and proposing suitable solutions in a timely manner. The position also provides technical support during the implementation phase, including provisioning, deployment, migration, and coordination with vendors where … testing, and maintenance. As part of the team, the ideal candidate will work closely with customers and internal stakeholders to design, develop, and manage solutions that meet complex technical requirements and ensure successful project delivery. Solution Manager - What You'll be Doing: Understand the technical requirements of the customer, reading between the lines to build a solution … projects require documentation and reports to a high standard for all phases of the project. Participate in system level design reviews, and program management reviews to assess design maturity, requirements compliance and to provide informed technical recommendations to the customer. Solution Manager - The Skills You'll Need to Succeed: Native level of Mandarin and fluent English. Bachelor's degree More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
DXC Technology
Functional Consultant to be part of our team. Our SAP Functional Consultants work directly with both clients and internal teams in a project environment to gather and analyse business requirements for the support and configuration of their specific SAP module(s). Works to understands the businesses functional area and participates in the configuration of product, implementation, maintenance and … and a client led environment. We are a virtual first company so you will be based at home with minimal travel. Essential Job Functions Gathers and analyses user business requirements and processes. Understands client requirements, needs, and functionality of the ECC and S/4 product module. Defines and documents business requirements and validates solutions with the … client. Works with business users to configure the module to translate business requirements into functional design specifications. Defines initial settings, module-relevant security settings and reporting options. Understands processes and reporting requirements and user interfaces impacted by the ECC/S/4 system. Identifies modifications and recommends and applies changes as appropriate. Provides ongoing SAP functional system More ❯
enrich their career path in professional services and client facing project management. The role of an Idox Project Manager is to maximise predictable revenues by planning, executing, and finalising customer delivery projects according to deadlines and budgets. This includes acquiring resources and coordinating the efforts of team members and third-party contractors in order to deliver projects according to … plan. In conjunction with the customer, the Project Manager will agree the project’s scope and objectives, and oversee quality control throughout its life cycle. We are hoping to find a versatile candidate with commercial and Local Authority experience, able to steer through mission critical projects, particularly for Idox Cloud solutions – you’ll be expected to anchor your projects … well as your professional development. Key responsibilities: · Manage the delivery of multiple concurrent projects within a commercially aspirated framework · Devise delivery strategies which maximise project revenues, minimise costs, to customer satisfaction Manage the full project life-cycle · Agree with the customer the scope, deliverables and acceptance criteria for projects · Obtain stakeholder buy in to project plans and programmes More ❯
Towcester, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
Lynx Recruitment Limited
is atechnically hands-on yet strategically involvedposition working across the full product lifecycle from bids to delivery. Key Responsibilities Systems Architecture & Strategy: Systems architecture definition and high-level design Requirements capture, analysis, and management Translate customerrequirements into technical solutions Interface definition and system performance analysis Technical Leadership: Lead and guide multidisciplinary engineering teams Maintain technical vision … across complex projects Support bid processes and customer technical discussions Cross-functional collaboration and stakeholder management Product Development: Work across full development lifecycle System verification and validation activities Technical documentation and specification development Design reviews and technical risk management Essential Requirements 5+ years systems engineering experience(7+ preferred) Strong background insystems architectureandrequirements capture Experience withfull development lifecyclemanagement Ability … totranslate high-level requirements into system architecture Technical leadershipof multidisciplinary teams Someknowledge of RF systemsessential British citizenshipor eligible for UK security clearance (SC) Engineering degree or equivalent experience What We Offer Salary:£60,000 - £65,000 Annual Bonus:3-6% of salary Hybrid Working:3 days onsite in Northamptonshire Holiday:25 days + option to buy 5 additional days More ❯
Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
key responsibilities will include: Leading complex projects and change initiatives across the Workforce Services Directorate. Building strong relationships with internal and external stakeholders. Designing and improving processes to enhance customer experience and service delivery. Managing budgets, pricing models, and financial controls. Supporting business development and client onboarding/offboarding. Driving continuous improvement and embedding agile ways of working. Coaching … Our services are used by NHS organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to help your career grow.As one … internally and externally, including national networks. Encourage an atmosphere of trust and openness based on working together and shared objectives. Utilise high-functioning communication skills to encourage a collaborative customer-focused approach. a. negotiating delivery objectives with senior internal and external stakeholders, external project managers, commercial and IG leads, 3rd party delivery partners;b. negotiating pricing for services with More ❯
birmingham, midlands, united kingdom Hybrid / WFH Options
ABB
systems within the UK. Managing the project related tasks and milestones, whilst coordinating with all relevant stakeholders from order acceptance to final handover. You will also maintain and enhance customer satisfaction by ensuring that customerrequirements and all targets are met, providing excellent service at every stage of the project. Homebased role reporting into our Coleshill site … with regular travel to other ABB sites and occasional nationwide travel to customer sites as necessary. Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates … of parts. Responsible for risk & method statements (RAMS) which are to be issued to engineers and customers. Ensure submitted engineer work reports are checked, stored and submitted to the customer in a timely manner in accordance with our policies and contract KPIs Working with suppliers and subcontractors and other ABB functions to coordinate projects. Carrying out sustainability observational tours More ❯
Gainsborough, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Cegeka UK Limited
travel to our clients sites across the UK. Responsibilities Providing consultative insights into Dynamics 365 SCM solutions in the context of financial accounting, controlling and budgeting Identify and translate customerrequirements into suitable solutions Provide functional configuration and implementation of ERP projects Collaborate with the software development team to develop customer-specific solutions Requirements 5+ years More ❯
Gainsborough, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Cegeka UK Limited
pattern, with occasional travel to our clients sites across the UK. Responsibilities Spearheading consultative insights into Dynamics 365 SCM solutions in the context of Production Leading identification and translation customerrequirements into suitable solutions Overseeing functional configuration and implementation of ERP projects Driving collaboration with the software development team to develop customer-specific solutions Requirements 7+ More ❯
We are a high performing team, consistently looking to evolve our best practices, knowledge, and skills to provide innovative digital solutions to our partners and customers. We are a customer orientated service that is responsive and effective in the delivery of the digital requirements of our Partner Organizations (POs) and Customers in line with local and national IM … of technologies, providing solutions that are interactive for the end user and support changes in models of care delivery within the NHS and the need for agile working. The requirements now are increasingly for advanced custom development capabilities, using an array of platforms, languages and technologies. The post holder will be responsible for the provision of application support to … to ensure they are developed to best practice standards, quality and timescales. Receive and assess non-routine complex enquiries and requests for service from customers in partner organisations. Analyse customerrequirements and evaluate and propose appropriate technical solutions, where there are a number of options. Provide training and on-going support to Development Support Analysts in design and More ❯
milton keynes, south east england, united kingdom Hybrid / WFH Options
ABB
you will execute technical support, act as a specialist, and solve problems in your own area of expertise. You will also showcase your expertise by communicating both with the customer and ABB sales teams proactively to ensure customer needs are understood and business opportunities utilized for service growth. In this role, you will be homebased, reporting to our … area via remote or on-site service in any Service category. Determining effective Service applications, equipment, and methods to develop, market, or manufacture new Service offerings to respond to customerrequirements cost-effectively. Providing technical consulting on Service solutions to management and customers. Identifying new sales opportunities, proactively communicating both with the customer and ABB sales teams … to ensure customer needs are understood and business opportunities utilized for service growth. Qualifications for the Role Ability to demonstrate experience in remote Field Service or onsite Service delivery - Conducted in a proactive and professional manner Flexibility to support a 24/7 Service business Multi-skill - disciplined in electrical, mechanical and software Engineering Have experience of working on More ❯
Gainsborough, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Cegeka UK Limited
with occasional travel to our clients sites across the UK. Responsibilities Providing consultative insights into Dynamics 365 SCM solutions in the context of WMS and TMS Identify and translate customerrequirements into suitable solutions Provide functional configuration and implementation of ERP projects Collaborate with the software development team to develop customer-specific solutions Requirements 5+ years More ❯
Gainsborough, Lincolnshire, United Kingdom Hybrid / WFH Options
Cegeka UK Limited
with occasional travel to our clients sites across the UK. Responsibilities Providing consultative insights into Dynamics 365 SCM solutions in the context of WMS and TMS Identify and translate customerrequirements into suitable solutions Provide functional configuration and implementation of ERP projects Collaborate with the software development team to develop customer-specific solutions Requirements 5+ years More ❯
Gainsborough, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Cegeka UK Limited
travel to our clients sites across the UK. Responsibilities Providing consultative insights into Dynamics 365 SCM solutions in the context of PIM, Order Processing and Procurement Identify and translate customerrequirements into suitable solutions Provide functional configuration and implementation of ERP projects Collaborate with the software development team to develop customer-specific solutions Requirements 5+ years More ❯