M365 Copilot SME – 3rd/4th Line Support
- Hiring Organisation
- KBC Technologies Group
- Location
- Sheffield, England, United Kingdom
multi-user incidents (usage, access, performance, unexpected outcomes) Perform deep-dive troubleshooting and root cause analysis Technical Troubleshooting Across Microsoft 365 Admin Centre Entra ID & Conditional Access SharePoint/OneDrive permissions Microsoft Teams Group Policy Objects Monitoring tools (e.g., Aternity) Observability & Monitoring Leverage advanced monitoring/… Required Experience & Skills 5–8+ years supporting Microsoft 365 at enterprise scale Strong hands-on expertise with Microsoft Copilot SharePoint & OneDrive permissions management Entra ID & Conditional Access policies Experience in regulated or financial services environments Proven incident/problem management capability Nice to Have Large-scale ...