Providing support both physically and virtually with updates, wireless connections, networks, and cloud systems. Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's. Assisting with the ongoing provision of a secure ICT infrastructure Act as a more »
to Day of the role: Respond to customer enquiries promptly, ensuring customer expectations and SLAs are met. Log all calls/emails and maintain Freshdesk and Cruise IP Databases for team clarity. Provide first and second line support for GCSC activity, ensuring continuity and seamless handover between shifts. Assist with more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Nottingham City Council Housing Services
Contract Type: Fixed term for 12 months Working Hours: 37 Worker Type: Hybrid Worker Salary: Grade K - £53,630 - £56,840 per annum Location:Loxley House, NG2 3NG Weve got an exciting opportunity available for talented individuals to join our more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Nottingham City Council Housing Services
Contract Type: Fixed term for 12 months Working Hours: 37 Worker Type: Hybrid Worker Salary: Grade K - £53,630 - £56,840 per annum Location:Loxley House, NG2 3NG Weve got an exciting opportunity available for talented individuals to join our more »
Hull, North Humberside, North East, United Kingdom
Baltic Apprenticeships
by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Work within a number of internal systems, such as Excel, Freshdesk, Jira and Google Analytics to collate, analyse and communicate data. Working cross-departmentally to collate, cleanse and error check operational, financial and sales data to more »
4 Brook Office Park, Folly Brook Road, Emersons Green, Bristol, England
INFRASTRUCTURE ASSET MANAGEMENT LTD
any rules required to help Developers code a solution Liaise with customer and second line support to resolve issues on the phone, MS Teams, Freshdesk Portal and e-mail Update help material to reflect the change and upload to our online Customer Support site Set up new user account access more »