L2/L3 Support Engineer| Document Publishing| Stevenage, UK
- Location
- Stevenage, England, United Kingdom
across enterprise IT systems and business-critical applications. The role is responsible for incident resolution, service improvement, platform administration, and technical troubleshooting while ensuring high availability, performance, and user satisfaction. The successful candidate will act as an escalation point for complex technical issues, working closely with business stakeholders … customer site as required. Key Responsibilities Provide L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity, SLA adherence and high-quality resolution outcomes. Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout ...