Service Desk Manager
- Hiring Organisation
- LNJ RECRUITMENT LIMITED
- Location
- London, South East England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
develop a high-performing technical support team. Maintain Service Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM platform, including workflows, reporting and categorisation. Work closely with Cyber Security, Infrastructure, Engineering and … Incident Management. Experience working with ITSM platforms, including queues, workflows, SLAs and reporting. Strong technical understanding of Microsoft 365, Defender, identity and access management, endpoint technologies and networking. Experience managing high-priority incidents and operational escalations. Strong analytical skills with the ability ...