1 to 25 of 84 Remote Incident Management Jobs in the UK excluding London

We are looking for a Major Incident Manager to join a leading insurance company! Length : 6 Months Location : Hybrid - 2 days per week in Office (office location of choice across the UK is flexible) IR35 Status : Inside Purpose of Role: To ensure effective co-ordination and management of Incidents in order to return service as quickly as possible … while managing key stakeholder communications and expectations. Prevent incidents from materialising into Major incidents through remediating root causes, proactive management of incidents that may cause a Major Incident or other event with substantial impact to our business. To ensure the effective identification and resolution of trends and root causes that could cause a negative impact to service stability … Key Accountabilities: Act as escalation path for major and critical incidents to ensure service is restored. Direct and coordinate the Major Incident process, coordinating activities of resolver teams including specialist support groups/third-party suppliers. Monitor and in some circumstances manage escalating or potential service disrupting Incidents at P3 level Ensure accurate timely, proactive communications with key stakeholders More ❯

Major Incident & Problem Manager Grade: 4 Reporting to: Head of IT Service Management Location: Swansea About us IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise … help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. The role We are seeking a proactive and experienced Incident and Problem Manager to take ownership of our Incident, Major Incident and Problem Management processes. This role is critical in reducing operational disruption, improving service reliability … and driving continuous improvement across IT services. The ideal candidate will have a strong process ownership and communication mindset, ensuring that incidents are managed effectively while also implementing problem management strategies to prevent recurrence. We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. More ❯

a leading organisation based in Croydon, who are looking to employ an experienced Cyber Security Manager with an in-depth knowledge of Cybersecurity frameworks, tools, and technologies, ISO27001 adoption, Incident management and Change management. This role involves the development and implementation of security strategies, policies, and procedures to protect against cybersecurity threats, as well as actively monitoring and … will include: * Security Strategy & Implementation: Design, implement, and maintain comprehensive cybersecurity policies, procedures, and controls* Threat Detection & Response: Continuously monitor the digital environment for potential vulnerabilities and security breaches* Incident Management : Lead incident response activities, coordinating with IT teams to mitigate risks and minimise damage. Responsible for writing incident reports, gathering input across the technical and … business teams to then share the report and project management of any improvement change actions* Security Integration & System Management: Collaborate with IT and development teams to ensure security is embedded in all new and existing applications, systems, and network infrastructure* Risk Management & Compliance: Ensure compliance with industry regulations and data protection laws (e.g. GDPR, PCI-DSS)* Continuous More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could … be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the experienced … IT Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management More ❯

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … seen before. Here, you'll be part of a dynamic team that works together to defend, adapt, and innovate with freedom and purpose. You won't just work on Incident Management; you'll help improve how it's done. Dive into purple teaming, create and refine world-class detections, shape change projects, and push the boundaries of what … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. About the role: Incident Response and Leadership Lead incident management activities in response to all high priority cyber-security incidents, with the ability to remain calm and focused during crisis situations. More ❯

Incident Management Analyst (Entry Level) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. A leading Managed Services Provider is seeking a proactive and enthusiastic Incident Management Analyst to join their Service Desk team. This is an ideal opportunity for someone starting out in the industry who's eager to develop within a professional and … fast-paced environment. You'll play a vital role in managing customer incidents, ensuring clear communication, timely resolution, and continuous improvement across their processes. Key Responsibilities: Handle customer incident escalations and provide timely updates Monitor VIP and sensitive tickets to prevent SLA breaches Document incident reports and contribute to process improvements Conduct quality checks and support team training … Assist in integrating new customers and identifying problem tickets What We're Looking For: Strong communication and customer service skills Good attention to detail and time management Able to work under pressure and across teams Willingness to learn and tackle new technical areas ITIL 4 Foundation (desirable) Hybrid working - Offices in Harrogate. Paying £24,500 + benefits. Must be More ❯

your experience to problem-solve and identify the cause. As a senior member of the team, you'll also take on some additional tasks: implementing an ITIL-aligned Application Management strategy and mentoring junior analysts. In effect, you'll be a subject matter expert, tackling escalations and developing our talent. As you work, you'll be learning new IT … space and MS-SQL databases A point of escalation for all Application related issues within the Application Support team. Working as part of a second line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards route cause analysis. Ensuring the entire application estate … availability, and performance of software systems through a combination of software engineering and systems administration principles. Responsible for monitoring, automating, and improving the operational aspects of software systems, including incident response, capacity planning, and performance tuning Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. Maintaining middleware such More ❯

teams for fintech clients. The Escalations Manager will be handling complex Embedded Services client issues that must be resolved in a timely and effective manner. This role requires careful management of issues and diplomatic client communication, helping to maintain high levels of client satisfaction. The Escalations Manager will need to work with account managers to keep them informed of … Escalation Handling: Serve as the primary contact for escalated issues, ensuring swift resolution and clear communication with clients and internal teams Team Leadership: Guide and mentor support engineers, including management of the team's weekly on-call rota and holiday coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight … like PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate with the Incident Management team to notify them of incidents and keep the client informed on resolution status. Reporting & Analysis: Track support metrics, resolution More ❯

will be provided with exposure to the Connected Car product suite that encompasses both Telematics and Infotainment features. Representing JLR customer focused mentality. Assisting with the day to day management ensuring the team achieve service level agreements and KPIs. The successful candidate will be responsible for managing their own workload, effectively operating within a global 24x5x365 team and be … required. The TSDs global operations are vital. Candidate Responsibilities Become an expert in the Connected Car Technologies Overseeing Global markets such as UK, USA, China, EU and Russia Case Management; incident management, technical/hierarchal escalations, ticket handling Investigations; product knowledge, technical expertise, initiative to think laterally Liaison with Client; work hand in hand with JLR individuals … Report generation and distribution to key stakeholders Be an integral component to the TSD department in achieving a best in classs service, driving customer loyalty and retention through accurate incident management Act as a role model for JLR Values, Customer First Behaviours and Concern Resolution Providing verbal training and support where required Presenting and demonstrating the product and More ❯

an exciting opportunity to play a key role in shaping the transformation journey of enterprise clients. The role will suit professionals with a strong background in SOC service delivery , incident response coordination , and vulnerability management . Key Responsibilities: Act as the primary liaison between clients and internal operational delivery teams, ensuring seamless communication and service excellence. Serve as … the key escalation point for clients, managing security incidents from detection to resolution. Lead coordination efforts across Security Operations Centre (SOC), Incident Response, and technical teams during major incidents. Identify impacted systems, users, and business functions, and ensure timely stakeholder communication. Oversee remediation and containment activities and coordinate post-incident investigations and reporting. Ensure all service delivery teams … and deliver weekly or monthly service review reports for stakeholders. Support the review and optimisation of service delivery processes, ensuring continuous improvement and implementation of best practices. Lead vulnerability management initiatives: Perform risk-based vulnerability scanning across systems, applications, and networks. Prioritise vulnerabilities by risk level and asset criticality, coordinating remediation with business stakeholders. Manage and maintain IDS and More ❯

seamless technology operations that enable our consultants and internal teams to deliver exceptional client services. This role is critical in maintaining business continuity by providing first-line technical support, incident management, and problem resolution while upholding the highest standards of information security that our clients expect. Technical Support & Incident Management Provide technical support via phone, email … network issues Triage and prioritise incoming support requests based on business impact and urgency Diagnose and resolve technical problems or escalate complex issues to appropriate specialist teams Maintain detailed incident records and ensure timely communication with end users System Administration & Maintenance Perform routine maintenance tasks on servers, workstations, and network infrastructure Manage user accounts, permissions, and access rights across … Monitor system performance and proactively identify potential issues before they impact operations Security & Compliance Ensure all support activities comply with cybersecurity best practices and industry standards Assist with security incident response when required, following established protocols Maintain strict confidentiality of sensitive client and company information Support compliance audits and security assessments as needed Documentation & Process Improvement Create and maintain More ❯

handled efficiently and in a timely manner. Collaborate: Work closely with the IT teams to deliver outstanding service, sharing information and best practices. Handle incidents in line with the Incident Management process, keeping all parties informed with clear and accurate updates. Participate in key tasks and contribute to the smooth operation of IT services, including Request Fulfilment, Change … Requests, Major Incident Management, and proactive Problem Management. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: Manage and monitor key performance indicators (KPIs) related to the role, constantly identifying areas for improvement to exceed service expectations. Maintain high standards in documenting processes, creating clear and … concise knowledge articles to assist in service delivery. Provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with initiative, capable of More ❯

fast-growing team. What You'll Do: Leverage your expertise in Azure Sentinel and related security platforms to monitor, detect, and respond to security incidents. Lead and participate in incident management , ensuring swift identification, investigation, and resolution of security threats using modern toolsets. Who You Are: Experienced with Azure Sentinel , SIEM, and other security monitoring/incident management tools. Adept at i ncident management, risk assessment, and operational security for enterprise systems. Passionate about automation, innovation, and continuous improvement in security. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief More ❯

fast-growing team. What You'll Do: Leverage your expertise in Azure Sentinel and related security platforms to monitor, detect, and respond to security incidents. Lead and participate in incident management , ensuring swift identification, investigation, and resolution of security threats using modern toolsets. Who You Are: Experienced with Azure Sentinel , SIEM, and other security monitoring/incident management tools. Adept at i ncident management, risk assessment, and operational security for enterprise systems. Passionate about automation, innovation, and continuous improvement in security. DCS Recruitment and all associated companies are committed to creating a working environment where diversity is celebrated and everyone is treated fairly, regardless of gender, gender identity, disability, ethnic origin, religion or belief More ❯

Senior Software Engineer (C#, SQL) Incident Support Team Up to £70,000 + Generous On-Call Allowance Remote-First | UK-Based | Full-Time | Permanent Are you a hands-on software engineer with a knack for solving complex problems and a passion for system reliability? Were looking for a Senior Software Engineer (Incident Support) to join a collaborative, forward … thinking engineering team that powers critical technology in the utilities space. Youll play a vital role in incident management, using your technical skills to resolve, prevent, and learn from system issueswhile also contributing clean, high-quality code as part of a modern Agile squad. What Youll Be Doing Contribute to the design, development, and refinement of features and … the on-call rota right away. Youll be given time to settle in, learn the systems, and contribute meaningfully before taking on out-of-hours responsibilities. Realistic expectations: The incident volume in this area is low, and when on-call does begin, its shared fairly across a team of experienced engineers. On-Call Allowance (Once Live) £200 monthly retainer More ❯

a hybrid working arrangement with one day per week in our Milton Keynes office. Key Responsibilities: Define, create, and maintain operational resilience framework and group-wide documentation (e.g. Crisis Management Plan, operational resilience strategy etc). Lead the communication, training, and embedding of resilience practices across the Group, through coaching and guidance Plan and facilitate on the design, build … take through governance, ensuring this provides confidence in the Group’s ability to detect, respond to and recover from severe/plausible operational disruptive events. Support crisis and major incident management through triaging, prioritising, and the end-to-end management of incidents. Develop and report on performance metrics to measure resilience maturity, effectiveness and improvement activities. Drive … continuous improvement to process, tools and capabilities based on industry best practices, lessons learned, and feedback from incident stakeholders. Support cross-skilling initiatives to build capability across Operational Resilience, Cyber Response and Technology Major Incident Management (MIM Collaborate with internal stakeholders to ensure alignment with risk, compliance, and business continuity requirements. Maintain awareness of emerging threats and More ❯

work together. Is proficient in the collection, analysis and application of historical test measurements and future estimation. Is proficient in the principles, methods, techniques, and tools for the effective management of the testing process and the execution of tests throughout the lifecycle of development projects. Examples: organisation standards for testing, planning & estimating, configuration management, incident management, test efficiency and effectiveness measurement. Is proficient in methods and techniques for the assessment and management of business risk. Is expert in specific standards, practices, appraisal, and certification programs associated with testing. Has experience of using and leading teams using automated test tools. Has specialist knowledge and skills in one or more function, technology, or automation tool. Has … and applications within the protection business domain. About Royal London We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services. Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal More ❯

to join their dynamic team. As the Tech Services Manager, you will be integral to an expansive tech globalisation strategy and get to get experience the complete Security, Risk, incident management, exciting optimisation and service efficiency projects and owning service management There isn't any better time to join the organisation as they have invested heavily on … KPIs, as well as acting as the primary escalation point for any service delivery issues. Key responsibilities of the Tech Service Manager - Public Cloud role include: Owning the service management and oversight of the company's public cloud supplier portfolio Coordinating with various tech and non-tech teams to ensure seamless cloud operations Monitoring the performance and health of … the public cloud services, optimising efficiency and identifying cost-saving opportunities Overseeing incident and problem management, including root cause analysis and preventative measures Ensuring compliance with organisational and regulatory security standards for the public cloud infrastructure What We're Looking For The ideal candidate for the Tech Service Manager - Public Cloud role will have: Extensive experience in service More ❯

and questions are routed to the correct teams for quick resolution. Prepare & present status reports, risk mitigation plans and timely updates to all relevant stakeholders. Understanding of Service First, Incident Management, Problem Management, Change Record management Must have good communication skills and stakeholder management skills. Skills and Qualifications: Strong technical expertise in Tally development: Experience More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client profit and loss KPIs. • Ownership of Service Management processes and their documentation in IT Glue. • Ownership of the transition process of Managed Service customers from pre-sales to operational support. • Capacity planning of support teams to ensure … performance and customer satisfaction. • Create customer excitement. Stimulate customer demand by ensuring service roadmaps continue to evolve (work with operational teams to support you). • Develop an IT Service Management Plan (ITIL process delivery) to improve service consistency and reliability. Owning and delivering key processes including change, problem, and major incident management Skills/Experience: Experience of … Project and Operational Incident, problem, and change management within a complex environment. Strong partner management expertise, with demonstrable experience of navigating complex multi-vendor environments. Exceptional stakeholder engagement, influencing, and communication skills. Ability to work under pressure, multitask, and handle multiple assignments simultaneously. Excellent time-management and problem-solving skills. Strong technical background. Minimum of More ❯

the nature of the on call, you must hold a valid drivers licence with reasonable means to a vehicle. What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team. Youll be proactive and Reactive within Incident Management Youll have user … Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring Youll bring experiencewith supporting OSS applications from a 2nd and 3rd Line level Youll have the experience of working with developers/vendors implementing fixes or improvements to systems Experience of More ❯

Overview: Remote based My client are seeking an experienced Major Incident Manager to join them on a remote basis. You will be responsible for overseeing and managing all high-severity incidents, ensuring effective communication and coordination across stakeholders to restore services swiftly and efficiently. Key to this role will involve taking full ownership of major incidents, acting as the … central point of contact between service delivery teams and technical recovery resources. In addition to managing the incident lifecycle, you will also contribute to ongoing process improvements and help shape service enhancement initiatives within the team. Key Responsibilities: Take full ownership of all high-severity incidents from initiation to resolution. Assess and verify incident priority, updating and reallocating … as necessary. Determine the severity and impact of incidents to ensure appropriate escalation and response. Coordinate and communicate effectively throughout the incident lifecycle. Facilitate technical and management conference calls during incidents as required. Provide clear and timely updates to stakeholders throughout major incidents. Ensure timely progression of incidents in line with defined processes and service level agreements. Confirm More ❯

production estate from both a technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring and automation tooling. Drive automation … and continuous improvement. RESPONSIBILITIES: Proven experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack or Datadog. Experience with cloud More ❯