1 to 25 of 194 Remote Incident Management Jobs in the UK excluding London

Major Incident Manager - Santander Location: Milton Keynes (Hybrid - 3 days in office) About the Role We're looking for Major Incident Managers to join our Incident Management team. This is a critical role focused on oversight, affirming, and challenging processes to ensure smooth resolution of major … high-pressure environment , supporting live incidents while driving continual improvement through data analysis, reporting, and performance metrics. This role combines hands-on Major Incident Management experience with a strong Service Management lens , ideally within a service provider context . Key Responsibilities Manage and oversee major incidents , ensuring ...

What we do Zinc Systems (‘Zinc’) is UK-based SaaS provider specialising in critical event management incident management and resilience technology, powered by our flagship platform ‘Zinc’, we help organisations anticipate, respond to and recover from incident more effectively. Our modular platform empowers security, risk, estates … operations teams to streamline processes such as: · Incident management · Mass notification · Threat intelligence · Case management · Patrol & task management · Daily occurrence logs · Audits, inspections & checks · Risk insights & analytics Zinc serves clients across commercial real estate, retail and security/FMs, amongst others. With investment backing and strong ...

assurance and challenge on IG matters across the organisation Oversee core IG activity including DPIAs, DSPT completion, SARs, FOI requests, data sharing agreements and incident management Lead on information risk management, working with the SIRO and IAOs to ensure risks are identified, recorded and mitigated Produce clear … colleagues with an interest in information governance, supporting capability development while retaining responsibility for core operational activities such as DPIAs, completion of the DSPT, incident management, SARs, and audits. This role is ideal for an experienced IG professional who is confident operating at senior level, able to make ...

Incident Analyst - Newport/Hybrid - £42,856 + excellent benefits Yolk Recruitment are working with a large, established organisation delivering essential services across the UK. They place a strong emphasis on reliability, accountability, and using data to continuously improve how technology supports the wider business. This is an opportunity … join a supportive IT Service team where incident data is actively used to improve performance, partner outcomes, and service quality. This role would suit an experienced Incident Analyst who enjoys working closely with service teams, analysing data, and helping incidents move through to resolution efficiently. This is what ...

support and maintain live applications. Knowledge and experience Application support This role requires providing second-line support for bespoke software applications, resolving issues through incident management systems, phone and email. Level 4 is appropriate, as it reflects the capability to handle complex support tasks independently and manage incidents … effectively. Incident management This role involves managing incidents, particularly for web and application troubleshooting, and includes coordinating with external suppliers for issue resolution. Supplier management The role requires direct interaction with third-party suppliers to address application-related issues. Problem management The role involves troubleshooting ...

requisitions, Purchase orders, Service receipts, Goods receipts and Invoice payments Building Catalogues working with the Supplier and the Procurement teams Sourcing module for tender management Supporting users on Contracts for the management of vendor contract documents Vendor module for vendor database registration and management Incident management … complex matrix multi-national organisation. Able to speak French and/or Italian would be an advantage. Excellent communication, influence, persuasion and project management skills Comfortable making decisions for change, where limited information may be available. Proven track record of delivering value-added improvement/transformations in a Procurement ...

client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking a Sales Analyst with incident management experience for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. You will help the team maintain … consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations, or an analytical role in a service environment. Strong analytical skills such as Google Workspace or Tableau. Comfortable using Salesforce, Jira, and similar operational tools. Ability to identify patterns in data ...

accountants, and self-employed customers across the EMEA region. This is not a queue-based role . Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis … project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes. Triage & Progression: Assess, prioritise, and progress cases, proactively identifying gaps ...

accountants, and self-employed customers across the EMEA region. This is not a queue-based role . Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis … project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes. Triage & Progression: Assess, prioritise, and progress cases, proactively identifying gaps ...

security tools and platforms (e.g. SIEM/XDR, endpoint protection, gateways), ensuring optimal utilisation and effectiveness. Drive the development of threat hunting and vulnerability management practices, ensuring proactive identification and mitigation of risks across systems and infrastructure. Track emerging threats and recommend updates to policies, standards, and procedures. Oversee … daily security operations, including monitoring, vulnerability management, and incident response. Lead and mature the regional incident response function, coordinating with global teams on high-severity events and driving continuous improvement. Manage regional security governance, including policy reviews, ITSM processes, KPIs, and reporting. Act as the primary contact ...

great opportunity comes with clear progression opportunities and will require someone to come with both technical and GRC security experience. Key Responsibilities: Oversee security incident management and response Threat management Configure, implement and maintain security tools such as SIEM, XDR, EDR, vulnerability management Implement and maintain … security controls Conduct vendor risk assessments, support internal and external audits Governance, risk and compliance Skills & Experience: Proven experience in Cyber Security operations, threat management Strong knowledge of SIEM, XDR, EDR, vulnerability management, firewalls and network security Good understanding of risk management, vendor security assessments and compliance ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

bottlenecks using advanced problem-solving and performance tuning techniques. Conduct capacity planning and implement solutions to ensure systems can support current and future workloads Incident Response & Troubleshooting Respond swiftly to production incidents, ensuring minimal downtime and quick restoration of services. Perform root cause analysis and postmortems, implementing lessons learned … workflows. Improve cross-functional collaboration and promote a culture of shared responsibility for service reliability. Documentation & Training Maintain accurate technical documentation, runbooks, and post-incident reports. Provide training and mentorship to engineering teams on best practices and tools. Essential criteria: Experience as a Site Reliability Engineer, DevOps Engineer, Operations ...

Major Incident Manager | Manchester (Hybrid) Join a leading managed services provider who are looking to hire an experienced Major Incident Manager to join their Operational Support Centre in Manchester. This role is ideal for someone who has owned high-priority incidents end-to-end, is comfortable coordinating multiple … High-visibility role with genuine ownership and influence Ongoing training and development within a well-established MSP What they're looking for Proven Major Incident Management experience Background within an MSP or external customer-facing environment Comfortable working under pressure and managing multiple stakeholders Ability to go through ...

Major Incident Manager | Manchester (Hybrid) Join a leading managed services provider who are looking to hire an experienced Major Incident Manager to join their Operational Support Centre in Manchester . This role is ideal for someone who has owned high-priority incidents end-to-end, is comfortable coordinating … High-visibility role with genuine ownership and influence Ongoing training and development within a well-established MSP What they’re looking for Proven Major Incident Management experience Background within an MSP or external customer-facing environment Comfortable working under pressure and managing multiple stakeholders Ability to go through ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities : Effectively deploy, manage and monitor Cloud infrastructure in a LiveOps environment. Scoping, design and implementation of cloud architecture. Implement, maintain … consolidate cloud testing and automation tools. Identifying and deploying cybersecurity measures. Incident management and root cause analysis. Working with our code and build teams to ensure a streamlined workflow. Requirements Prior experience working in DevOps at a Senior level. Strong experience with Infrastructure as Code technologies (AWS/ ...

Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs … Python, Node.js, Go, or scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards ...

Azure). You will demonstrate experience handling escalations, ideally within an MSP environment and have an understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/ ...

join the CIDO department. The role holder will be a Subject Matter Expert (SME), and responsible for providing strategic expertise to ensure effective management of the technical and business services for your specialist area. The Senior Infrastructure Engineer - Infrastructure Monitoring role sits in the Infrastructure Monitoring and technical observability … bottlenecks or infrastructure failures immediately. You'll integrate Dynatrace with our ITSM and CI/CD ecosystems (e.g., ServiceNow, Jira, Jenkins, Ansible) to automate incident management and self-healing workflows. Design complex synthetic transaction tests to simulate customer journeys (e.g., logging in, making a transfer) to proactively detect ...

Support & Development Manage incidents and requests escalated to the Infrastructure Team. Identify and implement improvements to technical processes. Collaborate with other technical teams for incident resolution and process enhancement. Document technical processes and mentor junior team members. Project Delivery Contribute to tasks related to Microsoft 365 and Azure Services. … with market trends and emerging technologies. Key Skills & Experience Proven experience supporting enterprise solutions on Microsoft 365 and Azure. Strong background in 3rd Line Incident Management and ITIL principles. Expertise in On-Premise Windows Infrastructure (AD, Group Policy, DNS, DHCP). Experience working within project teams. Excellent communication ...

Azure). You will demonstrate experience handling escalations, ideally within an MSP environment and have an understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/ ...

main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with senior customer stakeholders, translating service performance into plain English Managing third-party suppliers … Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator who can handle pressure ...