1 to 25 of 79 Incident Management Jobs in the UK excluding London with Remote Work Options

user hardware/ancillary equipment configuration & deployment to Tunstall employees. Software installation, deployment & support in accordance with whitelisted application libraries & IT Service Catalogue. Creation, management, and deployment of device build imagines utilising image deployment tooling. The Ideal candidate: You will have proven experience in a service desk environment, be … in a Service Desk environment Experience as the first point of contact for inbound customer calls/emails/messages Proficiency in problem/incident management and root cause analysis Working knowledge of the following: Desktop PCs, Laptop & ancillary hardware support Windows operating system support (Windows 11/… general software systems, Active Directory Administration Enterprise anti-virus best practice awareness Experience operating in a customer-focussed IT Service Desk environment Excellent time management and prioritisation skills DESIRABLE ITIL V4 certification or understanding of the ITIL framework Basic understanding of Active Directory Group Policy management concepts Basic more »

Analyst will be an integral component to the TSD department in achieving a best in class service, driving customer loyalty and retention through accurate incident management. In using your technical knowledge, you will investigate telematic concerns by going through a diagnostics process to ensure customer satisfaction. Additionally, the TSD … Analyst will: ? Become an expert in the Connected Car Technologies ? Oversee Global markets such as UK, USA, China, EU and Russia ? Case Management; incident management, technical/hierarchal escalations, ticket handling ? Investigations; product knowledge, technical expertise, initiative to think laterally ? Liaison with Client; work hand in hand more »

minimum of 2 days a week in the office is required 👋 Reporting to: Head of Testing & Service Delivery Intersoft is an award-winning delivery management software provider and part of the Royal Mail Group. Our software has led the market in providing innovative shipping solutions since 1993 for retailers … Responsibilities: To Manage and provide high quality operational and technical application and systems support to Intersoft customers and internal business functions. Owner of the Incident, Problem, Change and release management process for respective projects, ensuring Incident and problem management goals are achieved. Minimizing the adverse impact … be working closely with the Head of Testing and Service Delivery, Application Support Team and Test Manager to ensure the Environment, change, and release Management process are followed as implemented and agreed. You will be responsible for the development and implementation of documented Processes and Procedures where required with more »

Location: Hybrid (Hemel Hempstead-based with a 50% office/50% remote working split) Competitive Salary + Bonus and Benefits Are you a Major Incident or Problem Manager looking for a new role in an exciting and rewarding environment? At Haven, we are using technology to shape the UK … issues, ensuring the stability of Haven's technology environment. What We’d Like You to Bring: Key Responsibilities: identify potential problems through trend analysis, incident reviews, and monitoring system performance. thorough root cause analysis for identified problems to understand underlying issues. a comprehensive problem management database, documenting all … their impact on business operations and services. on strategies to prevent the recurrence of known problems and define and track KPIs to measure problem management success. Essential Skills and Experience: of IT and park infrastructure, including hardware, software, networks, and servers. with various operating systems (Windows, Linux, Unix) and more »

Supporting the development of security requirements, architectures, and designs for complex systems.Supporting the definition of cyber security assessment approaches.Execution of a robust security risk management process adhering to defined processes.Supporting accreditation activities with the client and regulating authorities.Conducting security reviews and audits in accordance with defined processes.Conducting security operations … including Protective Monitoring, Incident Management, Incident Response, and Incident Recovery activities.If you would like to learn more about the opportunities available please get in touch.Share more »

Supporting the development of security requirements, architectures, and designs for complex systems.Supporting the definition of cyber security assessment approaches.Execution of a robust security risk management process adhering to defined processes.Supporting accreditation activities with the client and regulating authorities.Conducting security reviews and audits in accordance with defined processes.Conducting security operations … including Protective Monitoring, Incident Management, Incident Response, and Incident Recovery activities.If you would like to learn more about the opportunities available please get in touch. Ref no. BHN564841 Location Warrington, England Start date ASAP Job type Permanent Job status Closed more »

an urgent Service Delivery Manager position on a Permanent basis. This is ideal for someone who has an understanding of the change and release management process. You’ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented … and with a salary of up to £50,000 depending on experience. Key Skills and Responsibilities Good understanding of Agile and ITL Experience with incident management, change/release management and problem management Working with tools such as Jira Service Desk, Service Now highly desired Problem more »

team of 1,700+ employees (with 400 in Europe following 4 acquisitions). Lets look at what you will be doing day to day... Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling … hardware, server provisioning, maintenance. Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problems Solid understanding of access management, administration, and application support. Solid understanding of modern authentication protocols and cyber security principals. Experience using help desk software and remote support tools preferred more »

Commvault, Veeam, and Zerto for replication and disaster recovery purposes in Tier 4 datacenter environments. Participate in an on-call Rota, providing remote support, incident management, and problem resolution following ITIL processes. Oversee the installation, configuration, and maintenance of servers, both physical and virtual, to support various applications more »

value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible for the end … to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous … roadmap for the payment service, reviewing prioritisation on a regular basis and understanding how the changes impact the overall service. About you Extensive Service Management experience Payments knowledge and experience to include industry objectives Be able to build and maintain strong relationships both internally and externally. Be an excellent more »

to either their Corsham, Portsmouth or Northallerton site. To be considered, you must have: Active DV Clearance Developed and integrated security event monitoring and incident management services Ideally experience with ELK (Elastic, Logstash, Kibana) and Tanium Previous experience of utilising the MITRE ATT&CK and Cyber Kill Chain more »

from you: Hands on experience (recent) on both on-premise and Azure data centres Experience managing and leading Infrastructure teams Handle change, problem and incident management Must have a ‘security first’ approach to all systems Data centre experience – absolutely essential Line management duties; 1-2-1 reviews more »

understanding any assumptions made and able to defend decisions professionally when challengedDesigning, testing and implementing the complete solutionYou’ll take an active role in incident managementExperience delivering services and supporting a production environmentComfortable presenting technical ideas to non-technical colleaguesPassionate about mentoring and coaching and sharing technical expertiseStrong team more »

global team of 1,700+ employees (with 400 in Europe following 4 acquisitions).Lets look at what you will be doing day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with … of networking, hardware, server provisioning, maintenance.Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problemsSolid understanding of access management, administration, and application support.Solid understanding of modern authentication protocols and cyber security principals. Experience using help desk software and remote support tools preferredIn order more »

global team of 1,700+ employees (with 400 in Europe following 4 acquisitions).Lets look at what you will be doing day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with … of networking, hardware, server provisioning, maintenance.Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problemsSolid understanding of access management, administration, and application support.Solid understanding of modern authentication protocols and cyber security principals. Experience using help desk software and remote support tools preferredIn order more »

global team of 1,700+ employees (with 400 in Europe following 4 acquisitions).Lets look at what you will be doing day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with … of networking, hardware, server provisioning, maintenance.Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problemsSolid understanding of access management, administration, and application support.Solid understanding of modern authentication protocols and cyber security principals. Experience using help desk software and remote support tools preferredIn order more »

and can cope with balancing the needs of different customers. Maintains an extremely positive attitude and demonstrates a high attention to detail. Problem/Incident management, and the ability to get to the root cause of issues. Immediately flag major incidents and escalate accordingly. Ability to logically troubleshoot more »

to continuously review and keep abreast of incoming requests Escalate incidents where necessary to ensure the development for smooth, timely solutions of tickets Coordinate incident resolution with the Enterprise Team to agreed Service Levels and Targets Handle complaints, provide appropriate solutions and alternatives within set time limits and follow … order to provide accurate, valid and complete information Desirable: Previous Service Desk experience with an understanding of help desk requirements Understanding of the ITIL Incident Management Process An Interest in and understanding of Cloud Technologies How to Apply If interested, please click on the link provided and you more »

infrastructure and enterprise servicesunderpinning our clients' programme activities. Their project portfolio spans arange of disciplines, including IT Security, Networks, Applications, Telephony,Cloud, Infrastructure, Data Management, and High-Performance Computing. Your new role As a Cybersecurity Subject-Matter Expert (SME), youwill be integral to the delivery of the cyber programme. … C-SOC) with two laboratory sites. You will assist STFC's cyber team to define, practice,and verify the adequacy of the cyber critical incident response. You will also assist STFC's infrastructure team whomanage the BAU activities relevant to ongoing cyber assurance, patching, cyberreadiness, and routine incident … of relevant SME knowledge andexperience will ensure successful and secure project outcomes. What you'll needto succeed A relevant information security/information managementbackground. Incident management experience and an ability toquickly tailor responses to deal with fast-paced situations. Proven people & stakeholder management skills. Knowledge of Information more »

PI & SAP MAX Database. Work to assess and improve operational quality in the SAP Basis area, including: Ensure effective Error Trend Analysis and Problem Management Work in the SAP Basis team and provide technical and operational expertise Provide support for Major Incident Management and ensure timely resolution … Incidents Ensure SAP BASIS best practices are adhered to. Provide SAP BASIS technical feasibility input when required for SAP solutions. Provide capability to perform incident & problem management resolution activities as appropriate in exceptional circumstances Provide appropriate assessment of SAP OSS notes with regard to relevance forSAP operations Perform … detailed planning & project management of implementation activities for updates & patching where required Perform system health audits to validate system status & report to SAP Service Owner Perform effective Operational Reviews as required with SAP Service Owner Ensure integrity, availability & security of SAP information and systems. Main duties to be carried more »

Join our team! Based at our office in Macclesfield, you will have responsibility for the management and leadership of an IT service delivery team of 5 people that provisions IT Services and offer all levels of support to internal clients based at Elior UK Head Offices and remote Elior … UK trading sites/restaurants Leads the continuous service improvement lifecycle of the IT Service Management framework to ensure IT delivers a consistently high level of service across the UK business What you'll be doing... Your key responsibilities as the Service Delivery Manager will consist of: Manage all … aspects of IT service management framework including, Incident Management, Change Management, Problem Management, Support and Service Requests for internal customers Proactively works with the IT Leadership team to understand business strategy, priorities, and needs, and ensures that the IT Service roadmap is fit for purpose more »

growing Oracle Analytics Applications Cloud Operations team. In this position, you will be responsible for ensuring the smooth operation of our critical cloud infrastructure, incident management, deployment automation across multiple production and preproduction environments, process improvements, and more. Roles and Responsibilities Support the operation of FAW on OCI … using Cloud DevOps methodologies including: Incident management: analyze T2 metrics, and alarms, alongside Lumberjack logs. Troubleshoot, repair, and document infrastructure and service issues. Start/stop/upgrade cloud infrastructure and services using OCI tools. Participate in a follow-the-sun model for 24x7 support of FAW service. more »

to processing personal data with the highest level of diligence, and you’ll play a pivotal role in maintaining and enhancing our robust infosec management system, acquiring and upholding security certifications, fulfilling the role of our Data Protection Officer and ensuring we have appropriate controls to mitigate risk. You … Simultaneously, your comfort with detail will see you managing the day-to-day operations, keeping our platform and business secure. Key responsibilities Information Security Management & Certifications ISMS Oversight: Maintain and enhance Zest’s Information Security Management System. This includes maintaining documentation, conducting and documenting risk assessments, driving improvements … the latest cybersecurity threats and trends to inform strategic security planning. Security Infrastructure: Oversee the installation and maintenance of security systems, controls and infrastructure. Incident Management: Take charge of the response to all information security and data protection incidents and collaborate with various business units to understand, document more »

business. Here are some of the main responsibilities of the IT Risk Analyst role: To support first line owners in the appropriate identification, prioritisation, management and reporting of IT Risks and Controls. To be a designated point of contact for IT Risk Management for the quarterly control evaluation. … strong ability to analyse and interpret complex data. Able to tailor messaging to a variety of audiences with varying levels of technical or risk management knowledge, as well as good negotiation and relationship building skills to be able to coordinate activity across multiple teams. Proactive and able to work … on own initiative. Familiarity with the working practices and operations of an IT environment. An understanding of risk management processes, including risk identification and assessment, risk mitigations, and risk incident management. At Ageas we offer a wide range of benefits to support you and your family inside and more »

business. Here are some of the main responsibilities of the IT Risk Analyst role: To support first line owners in the appropriate identification, prioritisation, management and reporting of IT Risks and Controls. To be a designated point of contact for IT Risk Management for the quarterly control evaluation. … strong ability to analyse and interpret complex data. Able to tailor messaging to a variety of audiences with varying levels of technical or risk management knowledge, as well as good negotiation and relationship building skills to be able to coordinate activity across multiple teams. Proactive and able to work … on own initiative. Familiarity with the working practices and operations of an IT environment. An understanding of risk management processes, including risk identification and assessment, risk mitigations, and risk incident management. At Ageas we offer a wide range of benefits to support you and your family inside and more »