Resident Experience & Support Manager
- Hiring Organisation
- MCR Property Group
- Location
- Greater Manchester, North West, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
leading the resident experience strategy across the PBSA portfolio, ensuring residents receive an exceptional living experience that supports wellbeing, community engagement, academic success, and personal development. The role will own resident satisfaction, Net Promoter Score (NPS), resident surveys, customer insight, complaints management, safeguarding, wellbeing initiatives, and ANUK compliance relating … resident experience. The post holder will act as the organisational lead for resident feedback and service improvement, ensuring resident voice is at the centre of decision-making and continuously translated into measurable operational improvements. The role will also oversee all formal complaints, including complaints escalated under the ANUK National Code ...