Lead Technical Engineer
- Hiring Organisation
- Vocosa
- Location
- Reading, Berkshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £26,000
Technical support experience to act as the primary technical escalation point within our IT Support function. This role is a senior technical position without line management responsibility and is critical to improving escalation flow, technical consistency, and service resilience across a multi-site education environment (covering Berks, Bucks … escalation responsibility at all times. Support the IT Support Manager with delegated technical workload and escalation oversight. Ensure incidents and escalations are resolved in line with agreed processes and SLAs. Participate in incident response, coordinating technical resolution and communication. Contribute to documentation, knowledge sharing, and continuous improvement of support ...