2nd Line Service Desk Analyst
- Hiring Organisation
- Fawkes & Reece London
- Location
- City, Birmingham, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 28,000 - 31,000 Annual
Role Full-time, permanent position Location: 5 days a week in Birmingham Need to have construction experience Main Responsibilities Field incoming service desk incidents and requests: Act as a contact for the internal customers receiving IT incidents and requests through calls, emails, portal and walk-ins. Receive, log, and manage … resolution, all incidents and requests within the IT Service Management platform. Maintain our asset management database, tracking changes accordingly. Provide a high-level of customer service and adhere to service management principles and processes (ITIL). Own/delegate priority incidents/requests. Resolve IT service desk requests and incidents ...