Head of IT Service Management
- Hiring Organisation
- Parity Network
- Location
- Buckinghamshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £600/day
into new bids, contracts, and change requests Manage supplier relationships and support contract/service negotiations Ensure SLA/OLA compliance and effective service delivery governance Engage with senior stakeholders and customers across the organisation Promote a strong culture of professionalism, accountability, and continuous improvement Support team development, recruitment … coaching, and performance management Essential Skills & Experience Extensive experience in large, complex IT service delivery environments Proven leadership of service management or senior service delivery teams Strong knowledge of ITSM tools (e.g. ServiceNow) Deep understanding of SLA/OLA creation and management Experience working ...