relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation More ❯
relationships with all customers, fostering trust and loyalty, while growing client advocacy across our customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success/Business Analysis or similar role. Ideally in a SaaS organisation More ❯
marketing teams with data-driven decision-making Collaborate with global analytics leads on shared initiatives Oversee and contribute to marketing measurement projects Focus areas: MMM, recommender systems, lift testing, propensitymodelling Rough split: ~75% leadership/25% strategic hands-on guidance SKILLS + EXPERIENCE Must haves: Strong background in marketing or performance analytics Experience leading or managing analytics … teams Stakeholder management and communication skills Familiarity with MMM, customer modelling, and related techniques SQL, Python or R proficiency Nice to have: Experience in live entertainment, ticketing, or consumer-focused businesses Familiarity with CDPs or marketing automation platforms Passion for theatre, live events, or the arts More ❯
relationships with all customers, fostering trust and loyalty, while growing client advocacy across their customer base to enhance satisfaction and retention Further embed the use of AI, data, and propensity models to develop proactive intervention capabilities that prevent customer churn Skills 4+ years experience in a Customer Success and Retention enabling role. Ideally in a SaaS organisation in customer More ❯
brands; monitoring, reporting and dashboarding. You'll be supported in your learning and development and get the chance to be client-facing. You'll also get involved in advanced modelling projects such as incrementality testing, market mix modelling and propensity modelling. SKILLS + EXPERIENCE Must haves: Web analytics experience - Google Analytics 4 or Adobe Analytics Some SQL More ❯
