Remote SLA Jobs in the UK excluding London

26 to 50 of 58 SLA Jobs in the UK excluding London with Remote Work Options

Senior Business Change Project Manager

Horley, England, United Kingdom
Hybrid / WFH Options
Better Days Recruitment
exp erienceIdeally Prince 2 or Lean Six Sigma qu alifiedExperience of mentoring, coaching, leading other Project M anagersExperience of working to KPI’ s/SLA’sExcellent problem-solving skillsIntermediate in Word, Excel and OutlookCollaborative team player across the b usinessOutstanding communication skills, verbal and writtenStrong administrative and organisational skillsMotivating, encouraging more »
Posted:

Senior Digital Systems Engineer

Stockport, United Kingdom
Hybrid / WFH Options
Mastercall Healthcare
the technical services team. Develop and implement effective problem-solving strategies to minimise system downtime and ensure timely issue resolution. 5. Service Level Agreement (SLA) Compliance : Monitor and enforce adherence to SLAs, ensuring that technical services are delivered within agreed timelines and standards. Collaborate with stakeholders to establish realistic service more »
Employment Type: Permanent
Salary: £50.00 a year
Posted:

Technical Service Desk Manager (hybrid working)

Birmingham, United Kingdom
Hybrid / WFH Options
Jumar Solutions Ltd
and updates on processes and technologies. Policy Development: Refine procedures for cloud operations, backups, and disaster recovery. ServiceNow Management: Oversee incident queues to meet SLA timelines. Client Escalations: Resolve escalated issues in cloud and data protection. Data Protection: Ensure secure, compliant backup and recovery. Incident Resolution: Manage incidents in cloud more »
Employment Type: Permanent
Salary: GBP 40,000 - 50,000 Annual
Posted:

Trainee Remote Support Engineer

Ramsgate, Kent, United Kingdom
Hybrid / WFH Options
Trapeze Recruitment Services Ltd
Technology accreditation passes. There is an expectation of a minimum of 2 accreditations to be gained every year. Full training costs will be covered. SLA adherence. First touch fix percentage (how many tickets you are closing at the first attempt). Average time to resolution. Ticket closure rate. Utilisation percentage. more »
Employment Type: Permanent
Salary: £23400 - £25900/annum
Posted:

Customer Support Engineer

Warrington, Cheshire, North West, United Kingdom
Hybrid / WFH Options
NMS Recruit
be a first point of contact to support clients. You will be required to ensure calls are answered and to support partners within agreed SLA's, logging the incidents accurately, assigning the calls to the relevant support teams and performing first line diagnosis to attempt full resolution on network related more »
Employment Type: Permanent, Work From Home
Salary: £24,000
Posted:

Senior Cloud Engineer (Azure, IaC)

Manchester, North West, United Kingdom
Hybrid / WFH Options
360 Resourcing
processes are designed to maintain the Azure IaaS estate in accordance with those recommendations Prioritising and managing workload effectively. Delivering projects and service to SLA Providing guidance, motivation and direction to team members ensuring work is produced to a good and consistent standard Establishing and maintaining excellent working relationships with more »
Employment Type: Permanent, Work From Home
Salary: £80,000
Posted:

Technical Service Centre Specialist

Worthing, West Sussex, United Kingdom
Hybrid / WFH Options
Vantage Consulting
either on site, or on a remote basis. Technical Service Center Specialist Offering technical support on process automation, Control and SCADA to Tier 2 SLA customers via telephone, email and remote access. Tier 2 supports engineered systems and solutions for global project teams, system integrators and Watlow partners. This is more »
Employment Type: Permanent
Salary: £40000/annum
Posted:

Technical Service Center Specialist

Worthing, West Sussex, South East, United Kingdom
Hybrid / WFH Options
Vantage Consulting Ltd
either on site, or on a remote basis. Technical Service Center Specialist Offering technical support on process automation, Control and SCADA to Tier 2 SLA customers via telephone, email and remote access. Tier 2 supports engineered systems and solutions for global project teams, system integrators and Watlow partners. This is more »
Employment Type: Permanent, Work From Home
Salary: £40,000
Posted:

Jira Administrator

Watford, Hertfordshire, South East, United Kingdom
Hybrid / WFH Options
Proactive Appointments Limited
supporting customers. Configuration, maintenance, and administration of Atlassian products (Jira, Jira Service Management, Opsgenie). Defining and optimising business and technical processes via Workflows, SLA's, integration and automation. Design and support integrations with other customer service desks and other applications. Set up new CMDB and associated knowledge store. Work more »
Employment Type: Permanent, Work From Home
Salary: £55,000
Posted:

Jira Administrator

Watford, Hertfordshire, United Kingdom
Hybrid / WFH Options
Proactive Appointments
supporting customers. Configuration, maintenance, and administration of Atlassian products (Jira, Jira Service Management, Opsgenie). Defining and optimising business and technical processes via Workflows, SLA’s, integration and automation. Design and support integrations with other customer service desks and other applications. Set up new CMDB and associated knowledge store. Work more »
Employment Type: Permanent
Salary: £60000/annum
Posted:

Jira Expert

Watford, Hertfordshire, South East, United Kingdom
Hybrid / WFH Options
Proactive Appointments Limited
supporting customers. Configuration, maintenance, and administration of Atlassian products (Jira, Jira Service Management, Opsgenie). Defining and optimising business and technical processes via Workflows, SLA's, integration and automation. Design and support integrations with other customer service desks and other applications. Set up new CMDB and associated knowledge store. Work more »
Employment Type: Permanent, Work From Home
Salary: £60,000
Posted:

Jira Expert

Watford, Hertfordshire, United Kingdom
Hybrid / WFH Options
Proactive Appointments
supporting customers. Configuration, maintenance, and administration of Atlassian products (Jira, Jira Service Management, Opsgenie). Defining and optimising business and technical processes via Workflows, SLA’s, integration and automation. Design and support integrations with other customer service desks and other applications. Set up new CMDB and associated knowledge store. Work more »
Employment Type: Permanent
Salary: £60000 - £65000/annum
Posted:

Digital and Data Contracts Officer

Durham, United Kingdom
Hybrid / WFH Options
Tees Esk and Wear Valleys NHS Foundation Trust
procurement Knowledge Essential Knowledge of contract management processes and techniques Knowledge of procurement processes Knowledge of the development and monitoring of KPI's and SLA's Knowledge of supplier relationship management Desirable Knowledge of public sector procurement routes Skills Essential Report creation and analysis to produce meaningful information Ability to more »
Employment Type: Permanent
Salary: £37338.00 - £44962.00 a year
Posted:

Vendor Manager

Harrogate, North Yorkshire, Yorkshire, United Kingdom
Hybrid / WFH Options
Redcentric
role. KEY RESPONSIBILITIES: Key responsibilities of the role include, but are not restricted to the following: Manage and monitor third party performance against key SLA's and KPI's, ensuring any contractual commitments are realised and that the appropriate remedies are implemented where appropriate. Champion the management of the Supplier more »
Employment Type: Permanent, Work From Home
Posted:

Sage 200 consultant

Derby, Derbyshire, United Kingdom
Hybrid / WFH Options
Ambis Resourcing
your day and has enough experience and confidence, to work fully remotely 5 days a week, organising their your workload and diary and hitting SLA targets. The money is up to £55k, plus private healthcare. Anywhere in the UK is fine. They need someone who really enjoys talking to clients more »
Employment Type: Permanent
Salary: £40000 - £55000/annum
Posted:

Information Technology Project Manager

Spalding, England, United Kingdom
Hybrid / WFH Options
Bakkavor
in the overall project. Maintaining knowledge of agreed Agile methodology and tools used within the department, ensuring projects operate within agreed tolerances, processes, and SLA’s. Tracking risks, issues, actions and budgets accurately during the lifecycle of projects – escalating issues where appropriate to the project sponsor Ensuring all resources required more »
Posted:

Full Stack .Net Developer

Rugeley, Upper Longdon, Staffordshire, United Kingdom
Hybrid / WFH Options
Solo Search Ltd
recommendations as to development approach for current and future technologies Follow agile methodology. Liaising with helpdesk team to ensure timely response to client within SLA Ensure that technical documents are generated to reflect the required application changes At all times, keeping the client at the centre, making sure that client more »
Employment Type: Permanent
Salary: £50000 - £60000/annum
Posted:

Records Officer

Salford, Greater Manchester, North West, United Kingdom
Hybrid / WFH Options
Reed Technology
functional specifications Ability to prioritise, communicate effectively and work as part of a small team whilst delivering high quality work and working to agreed SLA's Some of the amazing benefits that come with this role: 30 days annual leave entitlement with the ability to buy more holidays 15% employer more »
Employment Type: Permanent, Work From Home
Salary: £35,000
Posted:

Head of Procurement - IT / Tech

Solihull, West Midlands, United Kingdom
Hybrid / WFH Options
SF Recruitment (Birmingham)
to bottom-line growth. - Mitigate Supply Chain Risks: Collaborate closely with the Operations Director to further minimise supply chain risks, ensuring our suppliers maintain SLA adherence above 95%. Step in as a key escalation point when needed, ensuring swift resolution of issues. - Engage with Top Suppliers: Hold weekly meetings more »
Employment Type: Permanent, Work From Home
Salary: £80,000
Posted:

Network Operations Manager

Edinburgh, Scotland, United Kingdom
Hybrid / WFH Options
Lorien
network operations, troubleshooting and performance monitoring of the network. Additionally, this position will be responsible for building accurate dashboards to monitor KPI’s and SLA’s and involve creating and implementing methods to increase the network’s performance. The role is working through a hybrid model, stationed out of their more »
Posted:

Head of Vulnerability Management

Milton Keynes, Buckinghamshire, United Kingdom
Hybrid / WFH Options
Proprius Recruitment Ltd
Working x12 days a month in office Responsible for managing relationships with 3rd party penetration testing providers and hold them accountable to quality and SLA standards. Responsible for escalating and highlighting thematic vulnerability patterns to Threat Management team and involved in strategic risk reduction planning discussions. Responsible for measuring effectiveness more »
Employment Type: Permanent
Salary: GBP 85,000 - 96,000 Annual
Posted:

IT Technology Support Engineer

Farringdon, Devon, UK
Hybrid / WFH Options
Kurt Geiger
across the Retail estate, Head Office, and Warehouse. Monitor, triage and manage assigned and unassigned tickets, ensuring timely updates and resolution within the agreed SLA where defined. Support queries and issues that arrive via email, phone and walk-ins and ensure a ticket log is recorded. Work closely with third … point for incidents and issues, ensuring appropriate steps are followed for security incidents or serious outages. Process starters, leavers, and amendments promptly and within SLA where defined Identify opportunities and assist in the implementation of recommendations to reduce or remove common support issues through training, technology, or improved processes. Contribute more »
Posted:

Technical Helpdesk Consultant 2nd Line

Bellshill, Scotland, United Kingdom
Hybrid / WFH Options
Kick ICT Group Ltd
fluctuate dependent on the number of incoming cases. Communicate with the customer in a warm, friendly and professional manner. Monitor the queue and the SLA response times taking cases before the SLA expires. Manage cases within your queue and update at the end of each week, with a maximum of more »
Posted:

Service Desk Team Lead

Edinburgh, Midlothian, Scotland, United Kingdom
Hybrid / WFH Options
Quorum Network Resources
a quality service to our clients Driving incident closures, service request fulfilment and ticket quality management standards across the team Driving service delivery to SLA guidelines and specific client engagement needs, ensuring all SLA's and KPI's are met through regular reviews, reporting, audits and monitoring of performance with more »
Employment Type: Permanent, Work From Home
Posted:

Service Desk Team Lead

Edinburgh, York Place, City of Edinburgh, United Kingdom
Hybrid / WFH Options
Quorum Network Resources
a quality service to our clients Driving incident closures, service request fulfilment and ticket quality management standards across the team Driving service delivery to SLA guidelines and specific client engagement needs, ensuring all SLA's and KPI's are met through regular reviews, reporting, audits and monitoring of performance with more »
Employment Type: Permanent
Posted:
SLA
the UK excluding London
10th Percentile
£24,960
25th Percentile
£27,500
Median
£33,500
75th Percentile
£46,000
90th Percentile
£60,000