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1 to 25 of 346 SLA Jobs in the UK excluding London
Birmingham, England, United Kingdom Infosys BPM
on time Use of payroll system to run reports for tenders and due diligence Prioritising workload to meet payroll deadlines, TUPE Regulations and achieve SLA's, by planning ahead Essential Criteria: High level of diligence and attention to detail Team Worker – working in a team of TUPE Officers Self-starter more »
Coventry, England, United Kingdom Zenzero
e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills more »
Ashton-Under-Lyne, England, United Kingdom Devonshire
or where you cannot solve a ticket. Liaise with external Suppliers on requests that are serviced externally. Ensure that all requests are solved within SLA and bring failing requests to the attention of the IT Support Manager. Manage the allocation and movement of Company IT software and licenses within the more »
Coventry, England, United Kingdom Hybrid / WFH Options WEG Tech
business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »
Biggleswade, England, United Kingdom Noatum Logistics
with the customer wholesale team to organise and control orders for bookings customers, managing the planning and execution of orders to meet the agreed SLA’s, ensuring the operation are fully briefed on the priorities and requirements for each customer 13. Responsible for maintaining the process flows and SOP’s … stock file integrity across the operation and contracts ensuring that any exposure to EBITDA is captured and escalated accordingly 19. Ensure that the outbound SLA, for all types of customer, is achieved by delivering prioritised work to the operational team with sufficient notice to dispatch to the required dates 20. … to mitigate exposure Management of inbound deliveries through the bookings process, ensuring an effective spread of work to support the delivery of the inbound SLA Ensure the daily workload of the outbound operation is produced in the appropriate priority to enable to completion of all orders within SLA, including the more »
Slough, England, United Kingdom S4 Personnel
orders. You will be accountable for administration and logistics activities, repairs and loan processes, resolving issues whilst maintaining a high level of quality control; SLA Delivery, Logistics, Customer Service. Repairs, services and inspects all items of equipment to the manufacturers standard Inspect and perform quality control checks on all items more »
Tamworth, England, United Kingdom Hybrid / WFH Options Marmion
and approach to learning new technologies relevant to the business. Interpret business requirements and technical specifications to complete estimates for change requests within established SLA’s. Gain an understanding of our client’s industry and customer base requirements and how they are met by our client’s product range. TECHNICAL more »
Portsmouth, England, United Kingdom Hybrid / WFH Options Global Technology Solutions Ltd
a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »
Solihull, England, United Kingdom HCLSoftware
a first point of escalation for high priority incidents Monitor the resolution of incidents involving multiple Service Providers and ensure it is within the SLA Qualifications/Skills: Must be an experienced resource with Minimum 7+ years of experience in Incident Management with knowledge & sound understanding of various IT technologies more »
Radlett, England, United Kingdom Dalkia UK
and paper records, maintain site log books · Maintain good working relationships with the customer, office, Helpdesk · Support the achievement of contractual KPI's and SLA's · Carry out general maintenance and good housekeeping practices · Maintain adherence to both customer and internal policies and procedures Hours of Work Monday – Friday 8am more »
Basingstoke, England, United Kingdom Experis UK
meet customer requirements. Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages more »
Sheffield, England, United Kingdom Auxilion
team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team. Position Responsibilities: Manage Incidents & Requests ensuring SLA Performance against KPIs. • Ensure accurate and up to date information is recorded against all tickets. • Ensure daily checks are performed correctly and in a timely more »
Sheffield, England, United Kingdom Kinetech
1st/2nd line phone support, but also office based desk side support. You will be required to answer and log all calls (within SLA), and provide assistance, support and troubleshooting, aiming for First Contact resolution wherever possible and escalating to the appropriate team when necessary. You will be expected more »
Leicester, England, United Kingdom Hybrid / WFH Options Hays
volume of candidates and running background/referencing checks. To be successful, you should demonstrate the following: Knowledge of stakeholder management, KPI's, and SLA's. Effective communication skills within the organization. End-to-end knowledge of the compliance process. Attention to detail and ability to work in teams. Knowledge more »
Greater Bristol Area, United Kingdom Civica
application guidance on reported incidents and requests for service. Ensuring support calls are managed in accordance with the impact and urgency and contractual Service Level Agreement, whilst ensuring a high level of customer service throughout. To provide education to the customer base in the form of written Knowledge Base Articles … with other MS Office products Desired skills - Experience of the TFCloud product (TechForge Cloud) Educated to Degree level. An interest in IT Experience with SLA’s and KPI monitoring. Training experience Previous application support experience SQL experience Benefits | Life at Civica: Life at Civica is fun and flexible. We have more »
Greater Bristol Area, United Kingdom Peaple Talent
with business priorities and team workload. Ensure all support calls and communications are logged within our ITSM tool, respond to support calls within agreed SLA targets professionally and courteously, and escalate calls internally or externally as necessary. Create and maintain system documentation that supports IT and business requirements. Engage with more »
Peterborough, England, United Kingdom Travelex
if suspicious activity apparent during the review of a referral submit a Suspicious Activity Report (SAR). Manage compliance alerts and cases within the SLA’s and timeframes required. Monitor the compliance of business operations with AML regulations including training statistics and error rates. Identify, review and escalate any potential more »
Birmingham, England, United Kingdom Pyramid Consulting, Inc
Key responsibilities- Action, update and resolve logged support incidents in line with SLA commitments. Carry out regular system checks within required timescale. Undertake appropriate system housekeeping activities. Participate in a rota for out-of-hours support. Deploy approved system changes. Produce and update support documentation. Produce regular reports. Management and more »
Edinburgh, Scotland, United Kingdom Global Technology Solutions Ltd
confident manner demonstrating excellent internal and external customer communication skills • Achieve high levels of customer satisfaction • Author processes and working instructions • Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists promptly when required • Represent the 3rd line team from a Linux perspective in more »
Northern Ireland, United Kingdom Lorien
are incorporated into their plans for new solutions and services. Coordinate and prioritise Change Management process to achieve targets and expectations: Customer satisfaction KPIs, SLA and OLAs Ensure Process efficiency Support the mentoring of Analysts where responsibilities have been re-assigned within shared service across multiple Clients Support Internal Reporting more »
Plymouth, England, United Kingdom Hybrid / WFH Options Delt Shared Services Ltd
in translating technical concepts to non-technical stakeholders. Experience managing IT budgets and building service strategies. Knowledge of ITIL practices and experience in managing SLA and KPI. Experience in end-user computing and modern workforce environments. This is a fantastic opportunity for an exceptional relationship builder to join a forward more »
Tadworth, England, United Kingdom People Source Consulting
Technical customer support products Deliver customer service for this solution to customers, driving customer satisfaction and delivering to SLAs (include the full definition for SLA?) Investigate and resolve technical issues and provide clear reporting to engineering teams where necessary Develop and maintain clear communication channels to customers and internal departments more »
Egham, England, United Kingdom Hybrid / WFH Options Intersoft
documented Processes and Procedures where required with self-initiatives. You will also be responsible to ensure Live issues are followed up and fixed within SLA’s. Preparing service review reports, and working closely with relevant departments and stakeholders to report Issues when required. Key responsibilities include: Work with DevOps enabled … etc 5+ years’ hands-on experience as Service Delivery lead/manager Extensive problem solving and debugging skills Experience in providing services to agreed SLA’s Experienced in Problem and Incident Management Excellent interpersonal and communication skills Flexible in working outside of core business hours at short notice Must be more »
Gloucester, England, United Kingdom Excelerate
with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone calls, tickets and more »
Belfast, Northern Ireland, United Kingdom Experis
external customers to ensure consistent experience Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Ensure Department/Contract meets SLA performance targets Maintain and improve customer satisfaction levels Understand and adhere to policies and procedures Keep skills up to date with IT industry standards as more »
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Salary Guide SLA the UK excluding London - 10th Percentile
- £23,500
- 25th Percentile
- £24,807
- Median
- £30,000
- 75th Percentile
- £46,030
- 90th Percentile
- £58,750
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