1 to 25 of 102 Remote Service Analyst Jobs in the UK excluding London

The role in a nutshell: The BTS Service Desk provides effective, professional, customer focussed, technical support for Toyota Financial Services UK, their Outsourced Providers and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests as well as some 2nd and 3rd line support to specific services. This is a … change using expertise and experience) and Guard (always protect the business). What you'll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT service management tool, while delivering excellent and clear communications of … incidents, service requests and service updates to our customers within agreed timescales. Delivery of first-class customer service; ensuring the customer is satisfied with the resolution of the call prior to closure. Keep detailed, accurate and consistent records for the teams' calls to ensure they are updated regularly, and that the customer is kept informed Work with More ❯

we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub … the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service and automation, we utilise the best digital capabilities of the ServiceNow ITSM tooling product to provide the very best experience to our customers. We are seeking an experienced and … results-driven Senior Service Desk Analyst to work on a customer site based in Edinburgh. You will be embedded within the customer’s on-site team and will work directly with their IT Service Management (ITSM) tooling, specifically JIRA. As an IT Service Desk Analyst, you are the first point of contact for technical support More ❯

The role in a nutshell: The BTS Service Desk provides effective, professional, customer-focused, technical support for Toyota Financial Services UK, their Outsourced Providers, and KINTO UK. IT (BTS) Service Desk Analysts provide 1st line support for all Incidents and Service Requests, as well as some 2nd and 3rd line support for specific services. This hybrid role … the business through change using expertise), and Guard (protect the business). What you’ll be doing: Supporting IT Services (Incident Management/Request Fulfilment): Ensure all incidents and service requests are logged, accurately identified, categorized, prioritized, diagnosed, and managed using the Service Desk IT service management tool, with clear communication to customers within agreed timescales. Deliver … excellent customer service, ensuring customer satisfaction with resolutions before closure. Maintain detailed, accurate, and consistent records of calls and keep customers informed. Collaborate with third parties and colleagues to investigate, diagnose, analyze, and resolve issues promptly, following incident management procedures. Refer unresolved requests to appropriate teams or service providers, ensuring effective communication with the customer. Escalate Major Incidents More ❯

been strategically partnering with customers to go beyond expectations through the power of cutting-edge technology and expert teams.Our deep expertise in cloud, data and AI, application modernisation, and service delivery management has redefined businesses globally, helping shape the future for large public sector organisations and major global, private brands. We put users and user-centric design at the … is a reflection of our Strength in Balance model, which emphasises a balanced focus on our customers, our people, and a strong organisation. Through our comprehensive range of Managed Service offerings, we take ownership of the tasks that distract Customers from what really matters; driving their businessobjectivesand strategic initiatives.We enable them to save time, and reduce costs and risk … the potential of our ASPIRE Managed Services that place AI, continuousimprovementand business innovation at the heart of everything we do.From operational maintenance through to optimisation, we are trusted managed service experts with a sustainable, value-led approach and a wealth of industry sectorexpertiseand experience. Job Description Onsite role Belfast Full time position - 12-hour shifts with digital handovers to More ❯

L&Q Greater Manchester, England, United Kingdom Join or sign in to find your next job Join to apply for the Service Desk Analyst role at L&Q L&Q Greater Manchester, England, United Kingdom Join to apply for the Service Desk Analyst role at L&Q This range is provided by L&Q. Your actual … pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Title: Service Desk Analyst Contract Type: Permanent Hours: 35 hours, Full Time Location: WHL, Stratford Office Persona: Office based with one day a week working from home Salary: £32,881 per annum Closing date for completed applications: 20th May … Interviews taking place on 27th-28th May 2025 Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Service Desk Analyst Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible More ❯

innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. Shiftwork applies. Summary of the role … The Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills, a … the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will be fully on-site in More ❯

IT Service Desk Analyst - London - 12 Month Fixed Term Contract - £35,000 per annum **Hybrid Working** - 3 days in the office 2 from home A fantastic opportunity has arisen for an IT Service Desk Analyst to join our London based global law firm on a 12 month fixed term contract basis. Key Responsibilities Act as the … initial contact for all incoming IT queries via phone, email, and ticketing system Prioritise and log tickets accurately, including actions and resolutions Troubleshoot incidents and fulfill service requests following defined processes Escalate complex issues when needed, collaborating with 2nd/3rd line teams Communicate effectively with stakeholders across the business Share knowledge within the team and champion tech engagement … internally Act as a tech ambassador, promoting high standards of support What You’ll Need Strong customer service mindset with the ability to explain tech to non-technical users Proficiency in Microsoft Windows 10 and Office 365 Experience with key technologies such as: Active Directory, Azure, Exchange Online Networking (DNS, DHCP), Intune, SCCM DMS (iManage Cloud), PMS (Aderant), CRM More ❯

Join to apply for the Senior Service Desk Analyst role at Wavenet 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Service Desk Analyst role at Wavenet Get AI-powered advice on this job and more exclusive features. Company Description Wavenet is a managed services provider offering cybersecurity, communications, and … confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description Purpose of the role The … Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain commitments to consistency, quality and performance across all team More ❯

Location: Clydebank, Scotland Onsite + Hybrid Working Options Travel Requirements: Flexibility to travel to sites as required, both domestically and internationally Role Overview: We are looking for a Senior Service Delivery Analyst to join our Service Delivery Team in a second-line capacity. This role is focused on supporting, maintaining, and enhancing IT infrastructure across a global … existing vessels. Monitor systems to ensure optimal performance and reliability. Conduct routine system and network upgrades. Enforce IT security protocols and manage backup systems. Coordinate with external vendors and service providers for issue resolution and project execution. Manage and resolve incidents in line with SLAs using ITSM tools. Participate in IT onboarding and vessel refresh projects. Develop and maintain … internal knowledge base documentation. Recommend service improvements and contribute to process enhancement. Support end-user training and communication related to IT procedures. Mentor junior support analysts when required. Attend meetings on incidents, changes, and project updates. Follow standardised procedures for Incident, Change, and Problem Management. Candidate Requirements: HNC/HND or equivalent relevant experience. Strong background in a fast More ❯

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how do I inquiries, through admin requests to being part … of a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards and policies. The role also includes the opportunity to be involved in the implementation of new systems and services Onsite … What you'll be doing Provide an excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording and tracking project issues and More ❯

we want to hear from you. * You can read more about the different benefits offered to colleagues working for Nottingham City Council here . About the Role The IT Service is looking fora friendly and outgoing person, who possesses a substantial proven experience of working in a front-line IT Service Desk role, to help in supporting over … employees and partners located across various sites in and around the City of Nottingham. This is an exciting opportunity to work in the IT Service, providing a high level of customer service on a busy front line IT Service Desk, learning new skills, and supporting a variety of hardware, software and services for internal customers and partner … possess excellent troubleshooting skills to triage end-user hardware, operating system, basic network, server access and voice communications problems. Provide 1st time fix resolutions and support an IT repair service for customer's laptops, tablets, mobile phones and software issues and administration for various in house systems in creating/amending/deleting user accounts, password resets and various More ❯

our clients. Job Purpose: As a vital member of our team, you'll provide world class 1st line technical support to a user base of approximately 2500. Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success in this role. Collaborate closely … teams to play a pivotal role in incident/request resolution and delivering valuable end-user guidance. In this role, your primary objectives will be to deliver outstanding customer service, effectively manage customer expectations, and ensure adherence to Service Level Agreements (SLAs) and quality standards. You will manage your own ticket queue while also overseeing the progress of … all tickets in the ServiceNow system, ensuring they are accurately updated and in the appropriate state. Our Service Desk offers a supportive and collaborative environment where you can grow your skills and contribute to the ongoing success of the team. The current team includes members in London, Bridgend, Leicester, Paris, Luxembourg, Dusseldorf, and Barcelona, with potential for further expansion More ❯

Service Desk Analyst | £35K | Hybrid - 1-2 days per week in office (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We're looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You'll Do Deliver 1st line technical support via phone and self-service portal … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You'll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS More ❯

Service Desk Analyst | £35K | Hybrid (Bridgend, Wales) | Permanent Are you an experienced Service Desk Analyst ready to take your support skills to the next level? We’re looking for a confident and customer-focused IT professional to deliver high-quality 1st line support across a diverse international user base of over 2,500. You’ll be … hybrid-working team supporting operations across the UK and Europe - including London, Paris, Luxembourg, Düsseldorf, and Barcelona. This is a hands-on support role ideal for someone with solid Service Desk experience, strong troubleshooting skills, and a passion for customer service excellence. What You’ll Do Deliver 1st line technical support via phone and self-service portal … Contribute to Knowledge Base content and participate in key IT projects Ensure all work aligns with ITIL best practices and SLAs What You’ll Bring 1+ years in a Service Desk or IT Support role Proven experience with AD, Citrix Workspace, O365, Teams, and remote support tools Familiarity with Windows 10, SCCM, and basic networking (TCP/IP, DNS More ❯

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL … aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID … on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical More ❯

An opportunity has arisen for a Service Desk Analyst (1st & 2nd Line Support) to join a national organisation that provides free and confidential support to individuals affected by crime or traumatic incidents. As a Service Desk Analyst , you will be delivering first-class technical support across 1st and 2nd line queries within a fast-paced, ITIL … aligned service desk team. This is a permanent role offering hybrid working options (2 days in office), a salary of £26,150 and benefits. You will be responsible for: Delivering 1st and some 2nd line IT support to users across the UK Logging, tracking, and resolving incidents through IT service management tools Administering Active Directory and Azure EntraID … on bespoke applications and internal CRM tools Confident multitasker with the ability to manage around 35 - 40 support tickets daily What we are looking for: Previously worked as a Service Desk Analyst, IT Support Analyst, 1st Line Technician, 2nd Line Technician, IT Support Technician, Service Desk Technician, IT Technician, IT Engineer, Technical Support Analyst, Technical More ❯

Technical Support Engineer/IT Service Desk Analyst/SolarWinds Join to apply for the Technical Support Engineer/IT Service Desk Analyst/SolarWinds role at Aluminum Window Designs Ltd . Position Overview: We are seeking a Technical Support Engineer/IT Service Desk Analyst with solid experience in root cause analysis, data More ❯

IT Service Desk Analyst - Professional Services (1st/2nd Line Hybrid) Shape the future of IT support in a role that goes beyond the basics. Are you passionate about technology and ready to tackle more than just password resets? Join a high-performing IT Service Desk at the forefront of innovation, where your technical skills will be … You'll be the first point of contact for a global user base, delivering exceptional support across a modern and sophisticated IT environment. But this isn't your average service desk job - chatbots and automation tools handle many of the low-level, repetitive tasks, so you can focus on resolving more complex, technical issues. Think of this as a … ll Work With A diverse tech stack, including Microsoft 365, Azure AD, Exchange Online, Teams, plus cutting-edge sector specific technology ITIL-aligned tools and practices focused on quality service and continual improvement A collaborative team culture that supports knowledge sharing and growth What You'll Bring Strong troubleshooting experience with Office 365, Active Directory, Teams, Exchange, and ideally More ❯

Are you an experienced IT professional with strong 2nd to 3rd line support skills and a passion for delivering first-class service? We’re hiring a Senior IT Service Delivery Analyst to join a dynamic organisation with a great culture, modern tech stack, and occasional international travel. The Role: Expect a mix of remote troubleshooting and on More ❯

Job summary As an Analyst in the IT Service Management Team (ITSM), you will play a key role in supporting and managing service management functions as the BSA transitions into a multi-sourcing digital business. The ITSM team is focused on modernising operations and ensuring user-centric service delivery, including business solutions through agile methods in … stay updated in your specialism. You will also be responsible for simplifying complex technical information to make it accessible for others. The primary focus of this role is supporting Service Catalogue and Tooling. What do we offer ?o 27 days leave (increasing with length of service) plus 8 bank holidayso Flexible working (we are happy to discuss options … schemeo Access to a wide range of benefits and high street discounts! Main duties of the job o Your responsibilities involve supporting the development, implementation, and operation of ITIL service management processes. You will work closely with business colleagues, stakeholders, and internal/external suppliers to ensure policies, standards, and procedures are effectively adopted and followed. You will also More ❯

IT Service Desk Analyst - Circle Health Group Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group IT Service Desk Analyst - Circle Health Group Join to apply for the IT Service Desk Analyst - Circle Health Group role at Circle Health Group IT Service Desk … Analyst Fully Remote/Working from Home with occasional travel 37.5 Hours & Permanent Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's Circle Health Group are proud to be recognised as one of the UK’s top 5 best big companies to work for as well as top 5 to … work for in the health and social care sector. Overview IT Service Desk Analyst Fully Remote/Working from Home with occasional travel 37.5 Hours & Permanent Salary: £24,434.00 per annum plus benefits & a paid monthly bonus of 15% based on meeting KPI's Circle Health Group are proud to be recognised as one of the UK’s More ❯

Job Title: IT Service Analyst - Second Line Support Location: Hybrid - Harrogate (main office), with regular travel to Leeds and Burnley Salary: Up to £30,000 + training & development Why Apply? Looking for a fast-paced, hands-on IT support role where no two days are the same? This permanent opportunity with a market leading organisation, who are highly … opportunities, and the chance to play a key role across the Yorkshire/Lancashire area. Ideal for someone proactive, reliable, and ready to take ownership of their work. IT Service Analyst Responsibilities Provide second-line IT support across multiple UK sites (Harrogate, Leeds, Burnley) Build, configure, and troubleshoot laptops and desktops Deliver desk-side support and respond to … technical incidents and service requests Support users with Microsoft 365, Windows 10/11, and standard software packages Collaborate with wider IT team to escalate and resolve complex issues Maintain documentation and support logs in line with ITIL standards Travel between sites as needed to support onsite users IT Service Analyst Requirements Proven second-line support experience More ❯

Job Summary: Senior Service Desk Analyst – Epsom/Hybrid Bring your expertise. Make your impact. Grow with us. Are you ready to take the next step in your IT support career? We’re looking for a passionate, proactive, and technically skilled Senior Service Desk Analyst to join our team in Epsom (with hybrid working options). … This is more than just a support role — it’s an opportunity to be part of a team that’s redefining how exceptional IT service is delivered. You’ll handle a mix of 1st and 2nd line queries, contribute to team leadership, and help drive continuous improvement across our Service Desk. Job Description: What You'll Be Doing … Be the trusted point of contact for customers via phone, email, and self-service portal Provide 1st and 2nd line support, resolve escalations, and help drive timely issue resolution Perform root cause analysis and raise enhancement requests to improve customer experience Execute server maintenance, SaaS deployments, and upgrades. Support TechOps projects (e.g., Disaster Recovery, SQL upgrades) and l iaise More ❯

Social network you want to login/join with: Service Desk Support Analyst, middlesbrough col-narrow-left Client: Dynamic Search Solutions Location: middlesbrough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job Description: Job Title: Service Desk Support Analyst Location: York … cybersecurity, data management, and collaboration tools, they support businesses in achieving their digital transformation goals. With a recent internal promotion, there is now an exciting opportunity for a Support Analyst to join the growing Service Desk team. Role & Responsibilities In this position, you'll act as the first point of contact for technical assistance, supporting users with a … line technical support through phone, email, and messaging platforms Diagnose and resolve common IT issues across hardware, software, and networking Keep clear, accurate records of support activities using IT service management tools Escalate unresolved or complex incidents to the appropriate technical teams Keep users updated throughout the resolution process Collaborate with colleagues to ensure effective problem-solving and knowledge More ❯

is provided by Spencer Scott - Technology Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is … a front-line role, perfectly poised at the intersection of traditional service desk operations. Ideally you'll come from a background of using Azure AD, Intune and any Powershell knowledge would be a nice bonus. Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. You’d be joining a company with … Windows 10/11, Office 365, printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst opportunity will pay an More ❯