26 to 50 of 119 Service Analyst Jobs in the UK excluding London

Service Assurance Analyst Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Fixed Term Contract 24 months Salary based On Site in Manchester About IT Services IT Services is a vibrant and fast-moving department, focusing on delivering … excellent customer service and quality services for staff The Role This role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ... JBLK1_UKTJ more »

Service Desk Analyst Cardiff 6m contract Inside IR35 £130 per day (paid via Umbrella) Onsite for training period, remote thereafter We're working with a Cardiff based NHS organisation who are looking to add to their existing Service Desk team. You ll work closely with the Service Desk Manager you ll provide support to around 1000 internal service users. Responsibilities: Providing second line specialist support and technical advice to users, IT Managers and 3rd Party Suppliers who access services Providing advice to 1st Line Service Desk Analysts, when needed, on how to progress an … incident. Responsible for carrying out investigations, taking an analytical approach to fault finding covering various services. Carrying out prescribed activities and Service Requests that have been requested by users. Adherence to SLA s and OLA s Experience: Proven technical support experience from a large organisation. Office 365 Sharepoint MS more »

We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. Key Responsibilities Collaborating closely with team members to carry out … and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident. Proactively monitoring our extensive estate of servers, using event management … instructions to resolve incidents, problems and events. Provide updates and reports on active incidents, problems and events. Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service Produce management reports from ITSM data Performing or arranging software rebuilds following system failure. Supporting more »

IT Service Desk Analyst/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a IT Service Desk Analyst/1st/2nd Line Support Analyst to join our Manchester based law firm on a permanent basis. IT Service Desk … Analyst/1st/2nd Line Support Analyst Responsibilities and Duties: • Provide end-user IT assistance on all core desktop applications and technologies. • Assist the Service Desk Delivery Manager in the triage of tickets, including: • Serving as the end user advocate, maintaining regular communication with end users … progress and notify them of any impending changes or agreed outages. • Collect missing/necessary information from end users and accurately create and update service tickets in our ticketing system. • Prioritise service incidents and tickets to the Service Desk Analysts following established procedures - Including assigning tickets to more »

Service Desk Analyst Location: Milton Keynes, UK with an opportunity to work from home. Salary: £22000 - £25000 per annum + Bonus UK passport/Settled status/ILR status holder is required as you will undergo UK Security Check clearance for this role. Issured, an award-winning business … transformation consultancy and developer of secure IT solutions are looking for a Service Desk Analyst. As a Service Desk Analyst, you will report to the Service Delivery Manager. You will exhibit a clear and friendly customer focus and demonstrate excellent communication skills. You will establish productive … working relationships with internal staff, clients, and suppliers to ensure the very best service is provided to all parties. Attention to detail and compliance with Issured's policies and procedures are essential. What will you be doing? Responding to inbound technical service requests over the phone, Teams or more »

Service Desk Analyst Marston Holdings are continually expanding, and part of our growth is our Technology side of the business where we have attained Videalert and Vortex. Together we are the UK’s leading supplier of intelligent traffic enforcement and management solutions and leading provider of smart city … globally. We drive real environmental change by leveraging the power of real-time data with cleantech technologies. We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a full time, permanent basis. 37.5 hours to be worked on a rotational rota … analysts are the first point of contact for customer support requirements and will be dealing with alerts from our monitoring systems. Working with the Service Desk Team Leader and wider support team to ensure any recurring technical issues are addressed, and any training or documentation requirements are identified and more »

retail retirement and insurance businesses, we’re a fast-growing division with big, customer-centred ambitions. Job Description We’re recruiting for an IT Service Analyst to join L&G Retail in either Cardiff, Hove or London! You'll play a key role in supporting the maintenance, improvement … teams, Group Technology, suppliers and other L&G teams to govern and influence roles and methods of working to provide effective end-to-end service delivery Minimising the impact by engaging in incidents, representing the team in major incidents or by escalation, and improvingservice availability and quality through systematic … including root cause analysis and prioritisation of resolution, remediation and prevention Maintaining the integrity of services through change by reporting and engagingin change and service readiness processes to advise, review and approve Supporting theimprovement of availability and recovery by ensuring the CMDB and knowledgebases are maintained and updated, reflecting more »

Role : IT Service Desk Analyst Location : Bridgend – office-based Salary : £27,000 – 33,000 + benefits We have a great opportunity with one of our insurance clients looking for a confident and enthusiastic IT Service Desk Analyst to join their IT Support team. You’ll be … the progress of all tickets in the ServiceNow system, ensuring they are accurately updated and in the appropriate state. You’ll deliver outstanding customer service, managing expectations and adhering to SLAs. The role: On-site and remote technical 1st line support Respond efficiently to end-user inquiries via self … service and phone calls Collaborate with the wider IT department and consult the extensive knowledge base when dealing with queries Adhere to ITIL best practice approaches for Incident, Request, and Problem management processes, aligned with agreed-upon SLAs Work closely with 2nd and 3rd line teams to enhance the more »

IT Service Desk Analyst Place of work: On-site – Sheffield, UK/Duration: Permanent/Hours of work: Two shifts (08.00 – 16.30) and (14.30 – 23.00) Monday – Friday including Bank holidays. About the Company and the Role: Auxilion a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service … the client requires. Working in an IT support environment, that is central to provide smooth running, efficiencies to our customers and services. The IT Service Desk Analysis is first point of customer contact, focusing on continuous operation of a customer estate. You will be supported with personal development opportunities more »

Customer Support Specialist, Service Desk Analyst £32-38k + Benefits 18 month contract 2 days a week on site in Belfast (BT1) Our client is a leading global IT Solutions provider who are seeking to recruit a Customer Support Engineer/Service Desk Analyst to more »

Due to a number of internal changes, we are delighted to be looking for several talented Service Operations/Service Desk Analysts to join our level 1 team based in Coventry. The Service Operations Analyst is the first point of contact for all customer issues and more »

Are you an experienced IT Senior Service Delivery Analyst with expertise in 2nd to 3rd Line IT Support, and possess strong skills in O365, Microsoft Windows OS, Active Directory, Microsoft Office, desktops, printers, and mobile support? Role Summary: You will play a crucial role in providing exceptional IT … support and maintaining a high level of service delivery Responsible for overseeing, supporting, maintaining, and enhancing the company’s IT infrastructure. Deliver remote IT support and provide on-site assistance to international sites, requiring travel approximately six times a year. This position offers professional growth in IT expertise and … Directory Administration Microsoft Exchange Experience Azure - Fundamentals MDM Administration - InTune Office 365 Admin VPN/Remote Access Support SCCM Familiarity with ITSM tools (Fresh Service) In Return: (excellent benefits) 35 hours per week Leading non-contributory pension scheme at 12.5% Open, collaborative work environment Excellent training and opportunities to more »

Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre/Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk … is captured whilst logging the incident. • Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. • Proactively keeping Customers informed on incident or request status and progress. • Escalate incidents where a first time fix is not possible to more »

Applications MUST be made through the Gov.uk link below. We cannot accept applications made directly via LinkedIn* Level 3 IT Service Desk Apprentice - Find an apprenticeship (findapprenticeship.service.gov.uk) Overview of role As a trainee member of the Service Centre team, you will learn skills necessary for delivering high quality … advice and support to staff and students of King’s College London, providing an exceptional personalised service for IT and Facilities Management related issues, whilst completing your vocational qualification. The Service Desk is responsible for handling front line queries received from various sources, such as telephone, email, social … media and self-service and to be successful you should have strong communication skills, both oral and written, and a passion for customer care. You should have confidence interacting with users of various technical skill levels, remaining calm and courteous whilst working to resolve challenging incidents. The post holder more »

Job Description This is a key role as the acting lead for our global headquarters in the service desk to ensure service requests and incidents are dealt with swiftly and efficiently. With a global rollout of our new D365 system underway alongside a new DevOps model being introduced … it’s an exciting time to join Rotork. Reporting to the Service Delivery Manager, this role is with 2 direct reports and the senior figure in a team of 12. In this position you will be responsible for managing the Service Desk ticket system, ensuring processes and best … levels. Experience Requirements: Proven experience collaborating within an IT support function Solid experience leading solves with incidents, requests and changes Strong technical knowledge of service desk tools and IT systems/applications The Successful Candidate will be: Able to communicate and manage stakeholders at all levels Adaptable with strong more »

vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What you'll be doing: Our Service Desk Analysts are part of a skilled team that work closely with … into management, get out into the field or move into more technical roles we want to help you get there. We've got former Service Desk colleagues in our Professional Services, ISP, Cloud & Endpoint and even our Sales teams! You put the customer first. We need people that will … bank holidays Active workplace committees (Social/Wellness) Sounds like you? If you share our values and our enthusiasm for delivering a world class service, you will find a home at here at Modern. Or if you’re still not convinced, drop us a line at recruitment@modern-networks more »

2nd line Support Engineer Microsoft Stack/Azure/Windows server Up to £33k Bristol/Portishead – Hybrid We are representing a managed service provider specialising in Microsoft technologies. They are looking for a 2nd line Support Engineer to support their customers. As 2nd line support, you will be more »

solving. Ability to understand and follow documented incident processes. Ability to work under pressure to agreed targets in a fast-paced environment. Knowledge of Service Desk operations and processes. Why Join Bell We prioritise internal development opportunities and offer access to our Udemy training platform Competitive Salary Flexible remote more »

Role: Technical Services Analyst (2nd line Infrastructure) Location: Luton (with option to work 3 days from home after probation) Salary: £38,000 - £42,000 + a comprehensive range of Employee Benefits Key Skills: 2nd line support infrastructure support including M365, Exchange online, MS Teams, Citrix, plus systems admin skills … and issues around M365, Exchange online and Citrix related queries. Support sys admin projects, including Exchange online, M365, SCCM, Intune etc. Provide excellent customer service to all Users of the service. Create and maintain relevant technical documentation and knowledge articles. The successful candidate will be able to demonstrate: Essential … in the following technical environment: M365, (Exchange online, Teams, Sharepoint), Email, (Exchange), MS system Centre/Endpoint Manager, Intune. Active Directory admin. Exceptional customer service skills. Strong written and verbal communication skills. Eagerness to learn any new technologies. Great team player experience Desirable skills include: VMWare Monitoring tools Mobile more »

Inside IR35, Hybrid, Liverpool, London, North West, West Midlands, BI Developer, BA Analyst, Reports Developer, Power BI, Qlik, Tableau. Snowflake, Alteryx, Financial Services, Wealth Management, Dashboarding. My leading financial services client is looking for a Business Intelligence Analyst to join them ASAP you will be involved in producing … products to support both day-to-day business activity and change programs in achieving their objectives You must have a proven background in Financial Service/Wealth Management Proven background in delivery of the BI requirements of strategically significant change and transformation projects Contribute to the Business Intelligence function more »

IT Service Desk Analyst Leicester - Onsite with some hybrid working Shift rota £25,000 My client are looking for a talented Service Desk analyst to join the team on a permanent basis The purpose of the role is to provide support and administration in relation to … all incidents raised with the Service Desk To be considered, you should have the following experience: In depth knowledge of MS Office 365 Windows 10 support ServiceNow incident management Active directory Due to the volume of applications received for positions, it will not be possible to respond to all more »

3rd Line Infrastructure Services Analyst - York - £30-35K An established client of ours in the Technology sector are looking for a 3rd Line Infrastructure Services Analyst to join their internal IT department, on a permanent basis. The successful candidate candidates must have an infrastructure and network support … background. The Infrastructure Services Analyst would help deliver comprehensive 3rd line support services, including patching, monitoring, and maintenance of customer IT infrastructure. The successful candidate will play a key role in providing technical support across a spectrum of technologies, including the Microsoft stack, VMware, networking, various firewall, storage, and … F/0800 - 1800 Participate in an on-call rotation to provide out-of-hours support outside of core business hours. Providing excellent customer service via the telephone, ticketing system, email system and face to face. To always be willing to carry out any other reasonable request. Adhere to more »

1st line Servicedesk support to the business. Deal with users, providing IT support and training. To provide first level customer contact, incident resolution and service request fulfilment in line with IT Service Management (ITSM) best practices within the IT Service Desk, ensuring quality and performance standards are … to an efficient and effective IT Service. Principal Accountabilities: To provide a high level of technical first level IT support in line with IT Service Management (ITSM) best practices for all services delivered by the IT Team ensuring customer focus is at the heart of service delivery. To … ensure that Incident and Service Request information is presented within the ITSM software application consistently to maintain effective internal technical and external customer communication and to avoid duplication of effort. To ensure that individual and team performance and quality targets are maintained. To maintain the IT Knowledgebase with internally more »

Support Analyst, Service Desk, 1st line, COR5802A An excellent, award winning company seeks a Support Analyst/Service Desk Analyst – with some existing commercial IT experience - for a varied role within a dynamic SME environment. The Role In a varied and highly-visible role, the … Support Analyst/Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work. My client operates … a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory. The Support Analyst/Service Desk Analyst will be based full-time in the office in Basingstoke. The Company The Support Analyst/Service Desk Analyst will be more »

Description To deal with and fulfil service requests that are logged with the ITSC - this includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. This is a predominately customer service focused role, you will be responsible for taking ownership … and management of internal customer requests and setting expectations whilst meeting the needs of the Business. To provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Act as a liaison … Technology) to drive through a resolution on behalf of the customer and deliver in accordance with agreed timelines. Actively and professionally represent the IT Service Centre throughout the organization. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to more »