1 to 25 of 147 Service Delivery Jobs in the UK excluding London with Remote Work Options

Senior Service Designer| 3 months (Inside)| Hybrid (Glasgow/Edinburgh) Harvey Nash's client is recruiting a Senior Service Designer on a 3 month contract. Main Responsibilities Support the development and execution of services, strategies, and policies to meet business requirements and user needs. Promote inclusive, collaborative, user … centered design practices and integrate them into service design and delivery. Recommend appropriate service design tools and methods. Collaborate with user researchers to understand and address user needs across various channels. Work with Interaction Design, Content Design, and Digital Accessibility teams to develop comprehensive patterns and service features. Advocate for users who require assisted digital and accessibility technologies to access services. Facilitate co-design sessions with design teams, service users, and other stakeholders. Prototype and test proposed design solutions using a variety of tools, including non-digital methods. Identify and understand constraints, communicate them effectively more »

seeking a dynamic person with excellent communication and relationship skills, and who is a creative problem solver. A strong operational mindset is crucial. The service is required to operate Monday to Sunday 08:00-18:00 365 days a year. There will be a two-week rota, with weekdays … care services. It ensures a consistent and collective approach to managing system demand and capacity as well as mitigation of risks, leading and facilitating delivery of: Visibility of operational pressures and risks across providers and system partners Action on key systemic and emergent issues impacting patient flow, ambulance handover … best from collective resources so people get care as quickly as possible. Job description Job responsibilities The post holder will: Responsible for the operational delivery of the System Coordination Centre. Be responsible for building a combination of subject matter expertise and operational skill to enhance effective service delivery. more »

of the UK's leading independent providers of professional IT-managed services, across a range of sectors. The ideal candidate will have experience in Service Delivery, a demonstrable history of successful Project delivery. You will be a vital part of a specialist team within the Infrastructure Department, focusing … exclusively on the delivery of Projects, including but not limited to: New build Cloud Deployments, including Private, Multi-tenant, and Public Cloud Platforms Lifecycle Refresh, Digital Transformation Projects Service implementation, Data and Application migration projects. Security and Compliance lockdowns Platform support and maintenance Core Technical Skills: Microsoft Server more »

Job Title: ICT Service Desk Agent Location: South Wales Police Headquarters, Bridgend, Wales Salary: £24,921 - £29,874 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part of … there has never been a better time to join! The Role: We are seeking a problem solver with excellent communication skills to join our Service Desk. As a Service Desk Agent you will be responsible for providing first line technical support to the 5000+ Officers and Staff across … at least GCSE A-C Level, including Maths and English, or be able to demonstrate equivalent skills and abilities. Proven experience as an ICT Service Desk Agent or in a similar role. Must be proficient in Microsoft Office applications and demonstrate an understanding of their use within an organisational more »

Job Title: ICT Service Delivery Analyst Location: South Wales Police Headquarters, Bridgend, Wales Salary: £33,915.00 - £39,036.00 per annum Job Type: Full time, Permanent Closing Date: 5th July 2024 at 15:00 Are you looking for your next career step? Do you want to be a part … of significant growth and technological change, there has never been a better time to join! The Role: We are seeking a skilled and motivated Service Delivery Analyst to join our dynamic ICT Customer Services Team. You will supervise a team of service desk agents, providing direction, support … and guidance to ensure the effective delivery of ICT services. You will be passionate about Customer Services and play an integral role in the delivery of technical solutions to our user base. Responsibilities: Oversee the timely resolution of ICT incidents and service requests, ensuring that they are more »

Venesky-Brown's client, Scottish Courts and Tribunals Service, is currently looking to recruit a HR MI Advisor on a rate of £28,783 to £30,00/annum - working 37 hours per week, but moving down to 35 hours per week from 1st October 2024. This role will … be hybrid working with two days mandatory in the office per week. Responsibilities: - To work with the MI Analyst in the delivery of reporting requirements. - To provide HR information to support key corporate projects and the established monthly, quarterly and yearly reporting requirements as outlined in the Reports Planner. … using management information and how to present this information to a range of stakeholders. - Reviews process, systems, practices and procedures to ensure quality of service delivery is maintained and improved. Desirable Skills: - Knowledge and experience of the MHR iTrent system - Knowledge of Microsoft Power BI If you would more »

and 3 days per week at home. As the Head of Platforms you will lead the day-to-day relationship management with their digital service; providing the interface with the Customer Relationship Management platform to optimise current processes. You will be responsible for ensuring the client journey on the … integrates into the existing platform. Working closely with 3 rd party providers you will design the product roadmap; utilising technology to continuously improve the service and drive efficiencies through automation. You will ensure alignment with the SaaS-based CRM (Salesforce) team and their suppliers to optimise journeys for the … service delivery team, reducing the lifecycle of clients, and improving utilisation of the product. This role will involve a number of key elements; business analysis to optimise overall performance of the platform, project management and procurement to deliver on new product elements and leadership. The ideal candidate will more »

services it provides and the outcomes it secures for the City and its communities. About You The ideal candidate will have: Experience as a service leader in a complex organisation with similar responsibilities, budget and resources. Evidence of a successful track-record of creating a vision for service delivery, translating clear objectives to deliver outcomes that make a positive difference. Evidence of successful involvement in building the reputation of services and inspiring people to deliver continuous improvement. Evidence of driving accountability, balance risk and respect good governance and ensuring understanding at all levels. Evidence of financial … and we encourage you to apply as soon as possible. If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home By applying to this job, you agree to our Terms & Conditions. Same Posting Description for more »

crucial role in designing, implementing, and supporting network and communication solutions. You'll work closely with both IT and Connectivity colleagues to ensure seamless service delivery and maintain high standards. This is a key position where youll influence the companys growth strategy and help elevate technical capabilities. Pattern more »

How would you like to work for Opus, one of the UKs largest independent Managed Service Providers who have recently been recognised as World Class in the Best Companies to work for Awards? Due to our impressive consistent growth within the IT & Telecoms sector, we have an exciting opportunity … for an IT Service Desk Manager to oversee and manage our IT Support team. The ideal candidate will have extensive experience in managing IT service Desk teams within an MSP environment, a strong understanding of client needs, and the ability to lead a team to deliver high-quality … IT services. Where? Join our Service Delivery Team You will be responsible for: Managing a team of approx. 8 (1st 3rd line IT technicians) including hiring, training, and performance management Ensuring engineering resources working on Technical Support are working at optimum levels of performance with sufficient skilled resource more »

About The Role Service Manager (Transport) Bristol (with a mix of office and home-based working) Salary between £43,659 and £53,582 Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our … world. Join us. You will have Service Management over SEAs ROADflow portfolio. This will include the organisation and management of proactive and contractual services. In this role you will be working with aspects of commercial, customer and service management working within a larger service support team which … includes a Service Desk and Implementation Team and coordinating with the wider Development and Delivery Teams. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements 25 days annual more »

important opportunities within the larger portfolio Gain deep understanding of customers business to seek new opportunities for growth Collaborate cross-functionally to ensure seamless service delivery and client satisfaction Experience youll bring Previous account manager experience ideally from a Travel or Virtual payments sector Fully fluent in Spanish more »

follow-ups with external suppliers. Ensure services meet quality and profitability standards as per SLA agreements. Follow specified systems, processes, and methodologies for effective service delivery monitoring, control, and support. Assist in providing business reports as necessary. Attend Client Service Review Meetings as required. Develop and facilitate more »

your domain, fostering alignment and best practices. Develop short to medium-term strategies, designing roadmaps for evolving our products and services. Provide guidance on service delivery, collaborating with fellow engineers and reducing complexity. Advocate for engineering excellence, contributing to company-wide standards and processes. Drive adoption of standards more »

Service Delivery Coordinator Location : Bilsthorpe, Newark, NG22 8UA, UK Salary : Competitive + Benefits Contract : Permanent, Contract Hours : Part-time - 20 hours per week Benefits : A competitive salary in a growing company committed to our people. 29 days holiday incl. bank holidays. Holidays increase with length of service. Hybrid … cinema, shopping and many more Life Insurance (3 times salary). Employee Assistance Program. Bike2Work scheme. Free on-site parking. Enva is a full-service and leading provider of recycling and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role : To boost the overall customer experience by ensuring that all Enva services are delivered seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator more »

professional to support applications used by our Engineering and Manufacturing functions. The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to UK based divisions to successfully enable business operations. This role is responsible for supporting and maintaining the full … out of hours working. Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing. Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected. Support the development and implementation of key service level agreements (SLAs … . Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management. Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative more »

The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the current estate is working and what needs to be improved. The AD Lead Engineer is … growth and need talented individuals to help shape and lead us into our next century. The AD Lead Engineer will collaborate closely with the Service Delivery teams in their respective area, allowing them to focus on supporting the business through BAU operations, while gathering feedback on how the … the Active Directory and Identity Drive Automation and shift-left Engage with stakeholders across JMIT to ensure ongoing alignment, particularly Architecture and Security Allow Service Delivery team to focus on supporting business through as-is environments Requirements for the role: Experience in AD Lead Engineer role in Active more »

customer expectations and building long-term partnerships, with minimal cold calling required. Key Responsibilities: Set and monitor KPIs and targets to ensure high-quality service delivery to employers and partners Maintain effective employer relationships to maximize opportunities for added-value services Provide weekly performance reports and updates Build more »

Your new role National Highways have an exciting opportunity for an Assistant Service Delivery Manager to oversee and support the delivery of maintenance in the Northeast region. This role will be based at either our Wakefield or Leeds office but will include a mix of regular travel … within the region to sites, as well as office and home working. As an Assistant Service Delivery Manager, you will be part of a team who are responsible for managing the performance of the Yorkshire and Humberside Maintenance and Response (M&R) Contract, ensuring successful delivery of … maintenance work adhering to time, cost & quality expectations. What youll be leading on Supporting Service Delivery Managers in the development of high-quality cyclical maintenance and repair plans (including roadside technology) in line with agreed business goals, outcomes, budget, and service level agreements. Performance reporting and monitoring more »

role. If you have relevant experience within Account Management in a Digital or Agency capacity, wed love to hear from you! Role info: Digital Delivery Account Manager Witney/Oxford Oxfordshire Based | Hybrid Home Working 2-3 days (5 days on site during probation, 3-4 days onsite flex … thereafter) £35,000 - £55,000 Depending on Experience Level Plus Great Benefits & Perks Product/Service: We build Mid to Enterprise CMS systems, eCommerce platforms, Web Applications Clients: HMV, YO!, Optibac, De Beers, Oxford Brookes University and more Your Skills: Account Management Fantastic communication and relationship building skills Waterfall … is incredibly important to us as when were aligned everything in the world feels just that little bit better, so were building a new delivery team around our trusted values: Integrity - we do the right thing Collaborative we work together Confident we demonstrate our expertise Attentive we pay attention more »

services it provides and the outcomes it secures for the City and its communities. About You The ideal candidate will have: Experience as a service leader in a complex organisation with similar responsibilities, budget and resources. Evidence of a successful track-record of creating a vision for service delivery, translating clear objectives to deliver outcomes that make a positive difference. Evidence of successful involvement in building the reputation of services and inspiring people to deliver continuous improvement. Evidence of driving accountability, balance risk and respect good governance and ensuring understanding at all levels. Evidence of financial … and we encourage you to apply as soon as possible. If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.freshdesk.com/support/home By applying to this job, you agree to our Terms & Conditions. Same Posting Description for more »

plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover. Colleagues also have access to a retail savings scheme, online GP service, cycle to work scheme, gym membership discounts and many more! Location: Bradford, Buttershaw, BD6 2SZ/Hybrid Working (1 office day a week Bradford … a Network Engineer to join the Operational IT team at Yorkshire Water and be a part of helping Yorkshire Water to provide the best service to our customers. Could this be you? What we do: Everyone has an idea of what a water company does. Here in Yorkshire, we … This role is critical in ensuring the stability, reliability, and performance of our network systems and involves managing supplier relationships and ensuring adherence to service level agreements (SLAs). Where you fit in: As our Network Engineer you will Network Support: Provide first and second-line technical support for more »

interface with customers during incidents, providing clear and reassuring communication. Technical Queries: Address customer inquiries with confidence and clarity. Prioritize Customer Needs: Conduct regular service delivery meetings to enhance customer satisfaction. Incident Reporting: Ensure timely and accurate reporting of security incidents to senior management and stakeholders. Team Leadership … analytical abilities to troubleshoot and develop efficient solutions. Crisis Management: Maintain composure and lead effectively during high-stress incidents. Operational Excellence: Metrics Matter: Monitor service level agreements (SLAs) and investigate deviations. Documentation and Compliance: Maintain comprehensive records of procedures and training requirements. Cross-Functional Collaboration: Work with internal departments … such as IT, Risk Management, and Compliance to ensure a holistic approach to security. Third Party Collaboration: Ensure external vendors and service providers align with SOC's security objectives and standards. Resource Allocation: Efficiently allocate resources to ensure optimal SOC performance. Qualifications Proven experience in a leadership role within more »

related transactions Develop and maintain 3rd party Stock management SLA Liaise with 3rd party and central planning to optimise available storage space to support delivery of DA and waste targets Provide key analysis to improve, develop and maintain 3rd party Stock management SLA operational and transactional efficiency, service delivery and wastage reduction. Skills and experience We are looking for someone with strong experience in an FMCG or Warehouse background Experience replenishment planning concepts and supply chain systems and activities This role will require someone to be numerate, analytical and a great problem solver. SAP experience is more »

to accept) will be to build out & optimise ER processes for our customers that facilitates them navigating ER issues via our award-winning self-service platform. If you have excellent analytical skills, are process-driven, but perhaps more importantly, love building out new processes & methods for others to follow … best practice and client, legislative and technology opportunities, and constraints + Representing and effectively articulating the capabilities and potential of the AdviserPlus technologies and service delivery model + Facilitating workshops of working groups to map the transition from the as is state to the to be design + … Best practice process modelling experience (e.g. BPMN) Whats on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more. Sounds like more »