1 to 25 of 112 Remote/Hybrid Service Management Jobs in the UK excluding London

LGBTQ+ business community. Please do not contact the recruiter directly. About the job you're considering We are seeking a client-facing ESM(Enterprise Service Management)/SIAM (Service integration and Management) Consultant to support service management transformation programmes. The role combines analysis, operating … model design, service integration planning and delivery, working independently or as part of a wider team. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client ...

Service Management Analyst £45,000 – £55,000 | Preston | Hybrid (3 days onsite) When a major incident happens... Some people focus on fixing the technology. Others focus on making sure everything else runs properly. The communication... The coordination... The decisions... The stakeholders... The actions. This role … office) Flexibility: Be part of the out-of-hours major incident rota, with additional payments for on-call cover Influence: Help shape a growing Service Management function within a modern Managed Service Provider Variety: Major Incident, Problem, Change, Knowledge Management and Continual Service Improvement Development ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex … high-profile environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven ...

Service Operations Lead to join a high-profile international charity. The role will help build, improve and manage the technology service operations capability. The organisation is entering an important phase of growth and transformation, with technology playing an increasingly central role in how it scales services, supports users … delivers trusted, high-quality digital operations. This is a hands-on team leader role. Small team to provide service support to 200+ staff globally. You will help shape how technology services are managed, supported and improved across the organisation. This will include service delivery, incident and problem management ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Service Deliver Manager (SC Cleared) Position Description At CGI, we deliver innovative technology solutions that help our clients achieve mission-critical outcomes. As a Service Delivery Manager, you will play a pivotal role in supporting the transition of a new on-premises cloud platform into live service for the Client. Working across project and operational teams, you will help establish the processes, governance, and service management capabilities required to ensure ...

team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit someone who has led customer support, service desk, helpdesk or service delivery teams in a B2B SaaS, software, IT services or technology environment. Key Responsibilities Lead and develop a customer … customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve workflows and drive continuous improvement. Optimise support tools such as Zendesk, Jira Service Management, Freshdesk, Salesforce Service Cloud or similar. Coach, mentor and develop support leads and support agents. Manage team performance, workload, resource planning ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder communications and ensure actions are tracked through to resolution. Collaborating with technical and service teams, you'll identify recurring issues, contribute to root cause analysis, support Change Advisory Board (CAB) activities and help drive ...

Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident … governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes . The successful contractor will bring strong stakeholder engagement skills, operational leadership, and a structured approach to managing major incidents across technology and business services. ...

satisfaction for both customers and employees. Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations … Management (ITOM), IT Asset Management (ITAM) Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless ...

/deskside support agents. This role is central to Aurora’s IT support strategy, ensuring seamless global operations and delivering measurable outcomes, including improved service delivery, reduced incident recurrence, and high customer satisfaction. As the IT Site Support Manager, you will inspire and develop a high-performing team … customer-focused IT culture committed to excellence. You will oversee the resolution of local IT issues ensuring support requests are resolved within agreed Service Level Agreements (SLAs) to minimise business disruption. Additionally, you will manage the full lifecycle of end-user devices and IT assets, from onboarding to decommissioning ...

Response – responding with appropriate actions as required regarding tooling within the remit of the SET. Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership. Hybrid working: The places that you work … client sites, and your home; noting that you will be unable to work at home 100% of the time. Your role Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s. You will be responsible for ensuring ...

seeking an experienced Service Delivery Manager to join our growing team and take ownership of service delivery operations across multiple customer sites. This is a hands-on leadership role where you will be responsible for managing service performance, supporting operational teams, driving continuous improvement, and ensuring exceptional … support to a team located in Warrington, requiring occasional travel to maintain strong engagement and operational oversight. This role would suit an experienced IT service professional with a strong customer focus, excellent stakeholder management skills, and a proven track record of delivering high-quality IT services within ...

seeking an IT Service Desk Team Lead to join a well-established and forward-thinking organisation, leading a small but highly capable Service Desk team that provides critical support across a global business. This is an excellent opportunity for someone who enjoys balancing hands-on technical support with … people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across the organisation. You'll lead from the front, managing ...

considering ServiceNow Solution Architect is a role within Digital Customer Experience’s (DCX) Business Technologypractice in the UK. You will be responsible for programme management and technical delivery, with a focus ondriving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives withinthe business. Hybrid working: The places … nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Your Role Drive sales activities and business development around ServiceNow solutions, identifying opportunities fornew business, and building relationships with key clients. Lead ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder c... WKCL1_UKTJ ...

Service Management Analyst (ITSM Incident Management) Preston/WFH to £50k Do you have experience with Incident and Problem Management? You could be progressing your career at a growing software and technology consultancy. As a Service Management Analyst you'll play a key role … supporting Major Incident and Problem Management, helping to coordinate high-priority incidents, facilitate stakeholder c click apply for full job details ...

recruiter directly. About the job you’re considering This is a Hybrid Role based out of Derby minimum 2-3 days per week: A service Manager with a technical background to work with the Operational Lead to oversee the Security Engineering Team service. Security Engineers form part … Response – responding with appropriate actions as required regarding tooling within the remit of the SET. Triaging requests incoming to the Engineering Team mailbox and Service Management intake queue, ensuring ownership within the wider team is appropriately assigned and requests have ownership. Hybrid working: The places that you work ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Release Manager to join a high-profile government services environment. This role is responsible for leading change enablement activities, ensuring effective release coordination, managing service delivery risks, and driving continual service improvement across a complex IT estate. You will act as the process owner for Change Enablement, working … closely with customers, technical teams, service managers, and senior stakeholders to ensure successful delivery of services while maintaining compliance with industry and government standards. Key Responsibilities Manage customer expectations and communicate service risks, dependencies, and impacts. Plan, coordinate, and oversee releases and associated interdependencies. Identify, assess, and mitigate ...

home with the opportunity to be office based should you prefer, or if business needs require it. 27 days leave (increasing with length of service) plus 8 bank holidays. Opportunities for development Active wellbeing and inclusion networks Excellent pension Various salary sacrifice schemes Employee Assistance programme, offering free … senior subject matter expert for all M365-related matters and technical decisions Translate business needs into scalable, secure technical solutions Monitor service health, performance and compliance, driving improvements where needed Build strong relationships with internal teams, stakeholders and external suppliers Lead on service improvements, innovation workshops and major ...

client wishes to hear from strong Service Transition Analysts to join their expanding IT department This is a hybrid role and will require 2 days a week in the office - applicants will need to show that they are strong in the following areas My client is growing its Service Management capability and needs someone who can bring structure, governance, and pace to the Service Portfolio lifecycle. The successful candidate will ensure new and changed services are support-ready, scalable, and moved into live operation with confidence. The role will include Own the Service Portfolio lifecycle. ...

community. Please do not contact the recruiter directly. About the job you're considering You will be involved in all business analysis aspects of Service Management, Service Integration and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that … unable to work at home 100% of the time. Your role Core involvement in the analysis, design and continuous improvement of ServiceNow solutions using Service Management practices based on Capgemini and Industry standards. Co-design new ServiceNow processes, requirements and user stories with business stakeholders and delivery teams ...

Please do not contact the recruiter directly. About the job you’re considering You will be involved in all technical aspects of implementation of Service Management, Service Integration and Management solutions for our existing and prospective clients using the ServiceNow Platform. Your role requires that … that you will be unable to work at home 100% of the time. Your role Core involvement in the technical implementation of ServiceNow using Service Management practices based on Capgemini and Industry standards. Co-Design and develop new ServiceNow Applications, solutions and Services as required. Take ownership ...

Operations Manager, based in Kingston Upon Hull with flexibility for remote work. The role will provide senior operational leadership for the Integration portfolio and Service Management functions of Interweave, ensuring the safe, efficient and resilient operation of core digital services. The post-holder acts as a senior technical … specialist in system integrations and interoperability, while also providing oversight of service management capabilities in line with ITIL frameworks and national digital policy. Main duties of the job Knowledge, experience & expertise in IT/Digital management & staff management Senior level experience in systems integration and Integration ...

managed. This senior role within Digital, Data and Technology leads the operation, support, and maintenance of physical and virtual infrastructure, ensuring performance, security, and service standards are consistently met, including support for business-critical systems and out-of-hours cover where required. You will provide technical leadership across live … service operations, working with internal teams, service owners, projects, and suppliers to manage priorities, workloads, and service quality. The role involves overseeing incident and problem resolution, ensuring root causes are identified and addressed, and supporting change and service transition by embedding operational readiness, resilience, and support ...