Service Desk Analyst
- Hiring Organisation
- Sanderson Government and Defence
- Location
- Southampton, Hampshire, South East, United Kingdom
- Employment Type
- Contract
teams and end users to ensure timely issue resolution. Essential Skills & Experience Current SC Clearance (active and transferable). Excellent customer service and communication skills. Strong troubleshooting and problem-solving abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workloads and manage multiple tasks effectively. Strong … written and verbal communication skills. High attention to detail and organisational skills. Ability to work independently and as part of a team. Desirable Skills Knowledge of ITIL Service Management principles. Experience supporting Microsoft Windows and Microsoft 365 environments. Familiarity with Active Directory user administration. Basic understanding of networking concepts. ...