governance, and delivery across multiple suppliers. Ensure compliance with SOWs and SLAs, driving accountability for performance and continuous improvement. Build and implement the SIAM TargetOperatingModel and manage interdependencies across providers. Coordinate governance forums (daily to quarterly) and lead performance, CSAT, and CSI reviews. Act as More ❯
to travel across the UK to maintain service standards and manage escalations as needed. Key Responsibilities Lead the implementation of the FM strategy and targetoperatingmodel Ensure consistent FM service delivery aligned to defined performance metrics and service levels Oversee site inspections, audits, and performance reviews More ❯
portfolio to establish the Account Management function at Ki and integrate value-added services for our partner brokers. This includes helping to define the targetoperatingmodel for the Account Management team and assisting in the development of new processes and protocols that enhance the team’s More ❯
potential. Title and Summary Manager, Operational Resilience Governance, Data and MICOO, Vocalink Limited This is an exciting opportunity to be part of the Chief Operating Office in Vocalink Limited, a Mastercard business, which provides Critical National Infrastructure to the UK. • Vocalink is the UK company that enables the payments … stability, preventing threats to the transfer of payments, and enabling the safety and efficiency of the Recognised Payment Service Operators. In Vocalink, the Chief Operating Office has overall accountability for the Operational Resilience Framework including policies and procedures, working closely with the Important Business Services owners in the Product … This role will report to the Vice President Operational Resilience, who is responsible for the Operational Resilience Framework, policy and methodologies and embedding the TargetOperatingModel across Vocalink. Data to support Vocalink's Operational Resilience Posture comes from a broad variety of sources, which necessitates strong More ❯
potential. Title and Summary Manager, Operational Resilience Governance, Data and MI Vocalink Limited This is an exciting opportunity to be part of the Chief Operating Office in Vocalink Limited, a Mastercard business, which provides Critical National Infrastructure to the UK. • Vocalink is the UK company that enables the payments … stability, preventing threats to the transfer of payments, and enabling the safety and efficiency of the Recognised Payment Service Operators. In Vocalink, the Chief Operating Office has overall accountability for the Operational Resilience Framework including policies and procedures, working closely with the Important Business Services owners in the Product … This role will report to the Vice President Operational Resilience, who is responsible for the Operational Resilience Framework, policy and methodologies and embedding the TargetOperatingModel across Vocalink. Data to support Vocalink's Operational Resilience Posture comes from a broad variety of sources, which necessitates strong More ❯
ongoing cloud journey. The IT Operations and Infrastructure manager brings experience, knowledge, and future vision for transforming the I&O function including its strategy, operatingmodel, product and service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations … O vision that inspires and motivates staff and aligns with the IT and business strategy Experience of evangelizing and implementing transformation initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale. Experience of building cloud management solutions, including software development, integration, and ongoing engineering aspects. Deep … practices, and how other enterprises are employing them Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&Os targetoperating model. Third-party management, working closely with sourcing and vendor managers. Additional Benefits A leadership structure designed to support your personal growth More ❯
ongoing cloud journey. The IT Operations and Infrastructure manager brings experience, knowledge, and future vision for transforming the I&O function including its strategy, operatingmodel, product and service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations … O vision that inspires and motivates staff and aligns with the IT and business strategy Experience of evangelizing and implementing transformation initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale. Experience of building cloud management solutions, including software development, integration, and ongoing engineering aspects. Deep … and how other enterprises are employing them Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O's targetoperating model. Third-party management, working closely with sourcing and vendor managers. Additional Benefits A leadership structure designed to support your personal growth More ❯
ongoing cloud journey. The IT Operations and Infrastructure manager brings experience, knowledge, and future vision for transforming the I&O function including its strategy, operatingmodel, product and service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations … O vision that inspires and motivates staff and aligns with the IT and business strategy Experience of evangelizing and implementing transformation initiatives where the target state included agile, DevOps, SRE, cloud adoption at scale. Experience of building cloud management solutions, including software development, integration, and ongoing engineering aspects. Deep … and how other enterprises are employing them Leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O's targetoperating model. Third-party management, working closely with sourcing and vendor managers. Additional Benefits A leadership structure designed to support your personal growth More ❯
all aspects of technical support, development and maintenance for all NRW Spatial Solutions within an ITIL framework and in line with the wider teams TargetOperatingModel, to deliver an outstanding customer focused service. Be the Technical Lead for GIS applications. As an organisation we support flexible More ❯
ideal candidate for this role is a Business Change Manager with a demonstrable track record of leading organisational change , with a strong understanding of targetoperatingmodel development within a corporate banking environment. Start Date - ASAP Location - London Duration - initial 6 months Rate - £750pd via Umbrella Hybrid More ❯
ideal candidate for this role is a Business Change Manager with a demonstrable track record of leading organisational change , with a strong understanding of targetoperatingmodel development within a corporate banking environment. Start Date - ASAP Location - London Duration - initial 6 months Rate - £750pd via Umbrella Hybrid More ❯
london, south east england, united kingdom Hybrid / WFH Options
SPG Resourcing
insurer is investing in modern data and analytics capabilities. A key milestone in this journey has been the approval of a new Data Strategy, TargetOperatingModel, and Roadmap. As part of this transformation, a Group Data Function has been established to implement the strategy and enhance More ❯
required to provide 2nd line support and maintenance for the NRW DDaT Applications within an ITIL framework and in line with the wider teams TargetOperatingModel, to deliver an outstanding customer focused service. As an organisation we support flexible working. You will be contracted to the More ❯
Employment Type: Permanent, Part Time, Work From Home
required to provide 2nd line support and maintenance for the NRW DDaT Applications within an ITIL framework and in line with the wider teams TargetOperatingModel, to deliver an outstanding customer focused service. As an organisation we support flexible working. You will be contracted to the More ❯
data available and trusted to deliver on AI priorities Data Management & Strategy - Supporting our clients manage AI & Data Risk, define AI & Data Strategies, design TargetOperating Models and enable Data Offices that prove transformational to their business Your key responsibilities Manage a delivery team on Financial Services Data … Platform transformation programmes. A typical programme can include roles such as target state architecture scoping, data analysis, solution design, and end to end implementation management. As a Manager, you can expect significant people leadership responsibilities and will face off to senior members of client teams. Business development; including the More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Capgemini
a process analysis approach, to identify the reasons for process inefficiency and to drive continual improvement actions (including the use of Automation). Define TargetOperating Models (TOMs) to enable a strategic framework for businesses operations and objectives for the processes, technology, people, culture, governance, and performance metrics. More ❯
their expressed needs for change; Contributes to the development of business strategy and/or technology strategy for an organisation or function Develops suitable targetoperating models for a business or function based on business strategy and drivers Prepares business cases which define potential benefits, options for achieving … and complex situations and can use a range of proven business analysis techniques to bring clarity to the problems at hand. They are confident operating in a number of delivery methodologies (for example Lean Agile, Scaled Agile, Prince2 or Managing Successful Programmes) and are able to tailor their role More ❯
team that combines subject matter and technical expertise with business understanding, providing our clients with the insights to build next generation IT services and operating models. Help tackle challenges across the public and private sector. Work alongside clients as we shape the future of how fundamental technologies connect and … define service management requirements, ensuring new services or solutions integrate seamlessly into their operational environments. Provide expertise in service architecture, overseeing the design of targetoperating models and ensuring alignment with both technical and business objectives. Assess and review existing service management processes, identifying areas for improvement and More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Zurich 56 Company Ltd
General Insurance Businesses. We are presently recruiting for multiple immediate opportunities in the following areas: Strategic growth and business development in particular HR and TOM change IT Risk Remediation/technical focussed delivery Regulatory Must-Do's in particular Operational and IT Resilience change You are expected to contribute value More ❯
Fareham, Hampshire, United Kingdom Hybrid / WFH Options
Zurich 56 Company Ltd
General Insurance Businesses. We are presently recruiting for multiple immediate opportunities in the following areas: Strategic growth and business development in particular HR and TOM change IT Risk Remediation/technical focussed delivery Regulatory Must-Do's in particular Operational and IT Resilience change You are expected to contribute value More ❯
the design of changes to systems and processes. Development of Business Analysis materials to support requirements gathering, processes and procedure amendments, and adaption to operating models. Working collaboratively with business leaders and sponsors assigned within an organization to facilitate improvements and manage the operational changes required to support the … governance activities (e.g. regular status reporting). What you need to succeed: Background in ITIL and Business Analysis techniques, agile methodology, and transformation to targetoperating models. Able to demonstrate excellent teamwork skills. Strong interpersonal and communication skills across all stakeholder levels. Ability to work under pressure and More ❯
Glasgow office you will deliver superior analytical and consulting support to consulting teams and clients in a timely manner in line with MMB's targetoperating model. You will also provide technical support to clients and colleagues. This is a hybrid role that has a requirement of working More ❯
leeds, west yorkshire, yorkshire and the humber, united kingdom
TalentHawk
to join their team. This role will be instrumental in delivering the Market-Wide Half-Hourly Settlement programme and managing its integration within the targetoperating model. This includes ensuring that new and existing data services such as BSC central services, Smart DCC, and service requests are seamlessly More ❯
leeds, west yorkshire, yorkshire and the humber, United Kingdom
TalentHawk
to join their team. This role will be instrumental in delivering the Market-Wide Half-Hourly Settlement programme and managing its integration within the targetoperating model. This includes ensuring that new and existing data services such as BSC central services, Smart DCC, and service requests are seamlessly More ❯
brand in the telecoms and tech space. Having recently undergone a major business separation, they're now focused on redefining their structure, culture, and operatingmodel to drive growth and innovation. With a strong customer base and ambitious plans for the future, this is a fast-moving, agile … Lead and manage a team of approximately 20 across HR, Talent Acquisition, L&D, and Payroll. Oversee and drive the delivery of a new TOM, supporting change and separation activities. Manage the planning and delivery of restructures and potential redundancy processes. Maintain strong HR generalist oversight including handling complex ER … organisation, or HRD in a fast-paced SME. Track record of leading HR teams and delivering HR transformation. Experience in managing large-scale change, TOM design, and redundancy processes. Strong ER knowledge with confidence in handling complex issues. Able to operate at pace with strong influencing skills and commercial acumen. More ❯