15 of 15 Remote Ticket Management Jobs in the UK excluding London

missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide. About the role: You will be working with the UK Service Desk, supporting the end to end management of incidents and service requests reported by our users and achieving first time fix where possible. This will involve escalating and liaising with other business units in order to … resolve issues within the defined SLA, acting as a central point of contact between our users and IT Services, the management of incidents and service requests, receiving and recording all calls from our users within our ticket management tool, providing initial assessment of all tickets, attempting first time resolution and/or escalation, monitoring and escalating tickets … actioned and responded to in a timely manner and adhere to any SLA’s set Call/chat handling for all inbound customer contact to support new and existing ticket requests Assist in creating new or updating existing documentation Log all tickets and service requests reported via telephone, chat, email, or automatically generated Take ownership of specific tickets, ensuring More ❯

them on a 3-month contract basis. This is a great role for a SecOps professional to support a FTSE100 company. The SecOps Analyst will be responsible for the management of Sentinel incidents as well as ticket management for ITSM incidents and service requests. Key Skills: Proven Technical Operations Security experience Sentinel experience, including developing of alerts … automation etc ITSM ticket management experience Great communication skills Rate: £525 per day Inside IR35 Duration: 3 months Location: Hybrid/Northampton (2 days per week on site More ❯

primary point of contact for customer queries and ensure timely and accurate issue resolution. Act as an escalation point for network related issues from the wider team. Support the management and troubleshooting of networking technologies Maintain and resolve issues with network infrastructure, including routers, switches, firewalls, and other related devices. Work alongside the team to monitor, resolve, and escalate … DNS, DHCP and NAT. Network Security Strong experience with Fortinet FortiGate firewalls (policy config, VPNs, SD-WAN, SASE, ZTNA, HA, DPI). Knowledge of FortiManager and FortiAnalyzer for centralised management and logging. Understanding of Forti Authenticator and Endpoint Management Server Experience managing security policies, NAT, SSL inspection, and threat protection profiles. Familiarity with firewall migrations and multi-tenant … zero trust networking. Awareness of common frameworks (e.g., ISO 27001, NIST, CIS Controls). Core Infrastructure & ITSM Knowledge Ideal candidate would have working experience of wider infrastructure and cloud management, support and IT Service Management principles which includes but is not limited to the following; ITSM & Ticket Management - Experience with ITSM tools aligned to ITIL processes More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. In … internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented … and other teams to establish and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft 365 skills (Azure AD More ❯

HMH is seeking an ITSM Service Technician to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire. Additionally, provide remote support to 2,100+ employees in 30+ locations across 16+ countries on a variety of software, hardware, and networking issues. In … internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented … and other teams to establish and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on Microsoft 365 skills (Azure AD More ❯

clear communication with stakeholders. Build and maintain strong relationships with clients, promoting trust and long-term partnerships. Manage, mentor, and develop the Service Desk team — including recruitment, training, performance management, and setting clear objectives. Monitor service performance, producing regular reports and insights for the leadership team. Identify opportunities for continuous improvement in processes, tools, and customer experience. Collaborate with … Request, Change, and Escalation management. Ensure all service activities are compliant with data protection, security, and company standards. Support ISO systems and certifications as part of the wider information management function. Drive a culture of collaboration, accountability, and customer focus across the team. Skills & Experience Minimum of 3 years’ experience in a Service Desk Manager or equivalent leadership role … within IT services. Strong understanding of ITIL frameworks (ITIL Foundation certification preferred). Excellent communication and stakeholder-management skills. High attention to detail with the ability to work effectively under pressure. Proven track record in managing teams and driving service improvement initiatives. Strong technical awareness across modern IT infrastructure, cloud, and networking technologies. Desirable Experience Experience using PSA tools More ❯

reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online More ❯

reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Desired skills include: Remote/On Site Support, Ticket management, Experience working in an ITIL environment. Microsoft Office 365 services – experience in all aspects of Microsoft 365 migration and implementation highly desired. Email services (Exchange, Exchange Online More ❯

triage support requests from internal and external sources Analyse and query production data using SQL Produce reports and dashboards for business and technical teams Access production systems for incident management and debugging Document processes, troubleshooting steps, and knowledge base articles Work closely with business analysts, product owners, and developers Support quality assurance and compliance within a regulated environment The … Candidate: Proven experience in a customer or technical support role Strong SQL skills in a production environment (querying, updating, analysing data) Experience with support software and ticket management Excellent data analysis and reporting capabilities Knowledge of financial services is desirable (regulated environment experience beneficial) Strong analytical and problem-solving skills Confident working with both technical and non-technical More ❯

Essential skills Exposure to and application of IBM Flash Systems - knowledge and experience of replication using global mirror, metro mirror and change volumes Exposure to and application of cluster management within Spectrum Scale, Oracle and ESXi environments Exposure to and application Spectrum Scale - protocols to include GPFS, NFS, and SMB in active-active topology Explore to or awareness of … Awareness of how actions can affect availability Provision and redaction of storage across the IBM storage estate - all technologies Experience of working with Linux command line technologies Experience of ticket management using ServiceNow Desirable skills An appreciation of Cloud technologies (AWS) and associated features Knowledge of AWS server administration and features Some experience of working within an Agile More ❯

We are working with a leading Managed Services Provider seeking a proactive individual to join their Operational Support Centre in Manchester. This key hybrid position focuses on major incident management (60-70%) and team leadership (30-40%) - you will be pivotal in overseeing critical customer incidents, guiding a team of service desk engineers, and shaping the culture of an … weeks, with an impressively low call our rate – with a £250 bonus payment for each week , you will boost your total annual earnings by £3,300. Key Responsibilities: Incident management: Act as the Major Incident Manager for all Priority 1 and Priority 2 incidents, leading coordination of response Communicate clearly and confidently with customers, executives, and internal teams during … major incidents. Refines the companies’ incident management processes – with autonomy to change and improve protocol Conduct post-incident reviews, analysing the root cause and driving a preventative solution. Team leadership: Manage and support a team of 1st first-line engineers within the 24/7 operational support centre. Hold regular one-to-ones and performance reviews with your team More ❯

integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service More ❯

integrity, and continuous improvement What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service More ❯

integration into our bespoke system, ensuring data quality and accessibility. Solution Development: Utilize your scripting and SQL expertise to create innovative data solutions that support and enhance our operations. Ticket Management: Efficiently handle ticketed tasks, prioritizing and resolving issues to maintain smooth business operations. Continuous Improvement: Proactively identify and suggest enhancements to our existing systems and processes, liaising More ❯

by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Customer Contact: Act as the single point of contact for customers regarding all service requests. Ticket Management: Handle Firstline Tickets, including common requests like password resets, application installs, and initial troubleshooting of technical issues. Pre-process service requests received via email, manual entry, or More ❯