11 of 11 Remote/Hybrid Ticket Management Jobs in the UK excluding London

with software configuration, and ensure incidents are managed through to successful resolution. You'll gain exposure to enterprise networking technologies, authentication systems and infrastructure management while helping customers maximise the value of our software. Key Responsibilities Provide technical support for enterprise software applications. Diagnose, troubleshoot and resolve customer issues … within agreed service levels. Record, prioritise and manage support requests through the service management platform. Escalate complex technical issues to Engineering and Development teams where required. Assist customers with software configuration, deployment and ongoing optimisation. Support integrations with authentication technologies including Active Directory, LDAP, SAML and Single Sign-On. ...

administration. Microsoft Entra ID/Azure Active Directory experience. Basic networking knowledge (TCP/IP, DNS, DHCP, VPN). Experience using an ITSM or ticket management system. Excellent communication and customer service skills. Strong troubleshooting and problem-solving abilities. Ability to prioritise workload in a fast-paced environment. … Desirable Skills Microsoft Intune knowledge. Microsoft Autopilot experience. Exchange Online administration. SCCM or endpoint management experience. CompTIA A+, Network+ or Microsoft certifications. Experience working within ITIL environments. What's on Offer Initial 6-month contract with a genuine route into a permanent position. Hybrid working (4 days onsite ...

issues. Support retail technology, including EPOS systems, payment terminals and store connectivity. Assist with the administration of Active Directory, Microsoft Entra ID and endpoint management solutions. Help maintain network infrastructure, including LAN, WAN, Wi-Fi, DNS and DHCP. Work with third-party suppliers and service providers to resolve technical … Active Directory and user administration. Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP and wireless networking. Experience using IT service desk or ticket management systems. Excellent troubleshooting and problem-solving skills. Strong communication and customer service skills. Ability to manage multiple priorities in a fast-paced ...

Microsoft 365 administration and support. Experience supporting Microsoft Entra ID, Exchange Online, Teams, SharePoint and OneDrive. Experience administering Microsoft Intune or another endpoint management platform. Good understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPNs and VLANs. Experience using service desk and ticket management systems. ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £30,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

applications. Familiarity with Windows operating systems and Microsoft 365. Experience using remote support tools. General understanding of networking and IT infrastructure. Knowledge of support ticket management and incident handling. Desirable: Basic SQL or MySQL knowledge. Experience supporting ERP, finance or business management software. Understanding of accounting processes ...

including Microsoft Office. A proactive approach with a willingness to learn and develop. Advantageous Experience within a Helpdesk or Service Desk environment. Exposure to ticket management systems such as Jira. An interest in software or technology. Why Apply? This is much more than a customer service role ...

essential Experience managing escalations and customer-facing technical issues A passion for coaching, mentoring, and developing team performance Experience improving support processes, ticket management, and service delivery metrics Excellent communication skills and the confidence to engage with stakeholders at all levels A proactive, solutions-focused mindset with ...

EPBCS/Planning) experience, hands-on Groovy scripting, and data mapping expertise. Role 2: Oracle HCM Functional Consultant Focuses on core HR, workforce management, and payroll platforms. Key Focus: Configure changes across Core HR, Absence, Payroll, and Time & Labour modules. Core Responsibilities: Implement annual UK legislative updates, assess quarterly … concepts. Both positions sit within the same Agile/hybrid delivery environment. You’ll work directly with Product Owners, utilizing ServiceNow and Jira for ticket management, ConfigSnapshot for configuration tracking, and Tosca for automated regression testing. If you have the required clearance and experience around Oracle ...

quarterly evaluations. Manage capacity across engineers, allocating resources to accounts to maintain quality and avoid over-stretch. Own the daily operational rhythm, including ticket management, SLA adherence and quality-checking of engineer outputs. Run weekly Customer and Delivery Reviews with the Technical Account Manager and Solution Architect … date and actively used by the engineering team. The Person The ideal candidate is a proactive operational leader with strong people-management skills and a commitment to delivering reliable, high-quality services within a technical environment. Proven operational discipline, with the ability to spot drift early and enforce precise ...

Experience Required: IT related degree or equivalent experience. 1st and 2nd line IT support experience within a business environment. Experience with ITSM tools and ticket management. Microsoft 365, Azure, Entra ID and Intune experience. Strong troubleshooting skills across desktop, cloud and network services. Experience with IT asset management ...