17 of 17 Remote Ticket Management Jobs in the UK excluding London

fostering a culture of excellence and continuous improvement Technical Expertise: Maintain hands-on involvement in Salesforce configuration, customization, and development, including flows and object management Agile Project Management: Lead sprint planning, backlog refinement, and ticket management using Jira, serving as Scrum Master when needed Stakeholder Collaboration … is 2 days remote, 3 days office-based, with occasional weeks requiring full office presence) Desirable Qualifications Experience with Salesforce integration tools and API management Knowledge of AppExchange solutions and third-party application integration Previous experience scaling a Salesforce team What We Offer Competitive salary package based on experience More ❯

/Knowledge: • Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. • Knowledge of MS Client operating systems • Knowledge of ticket management • Software licensing • Hardware management • Exposure to remote support software • Email and other productivity tools such as MS Office 365, Office … with different levels of understanding and at all levels • Problem solving and diagnostic skills • Flexible and adaptable to change • Excellent organisational skills and time management • Attention to detail and quality of work • Remote and in person user support What We Offer: At IVC Evidensia we recognise that our people More ❯

/Knowledge: • Basic understanding of ethernet, TCP/IP, DHCP, DNS, LAN, WAN and VPN technologies. • Knowledge of MS Client operating systems • Knowledge of ticket management • Software licensing • Hardware management • Exposure to remote support software • Email and other productivity tools such as MS Office 365, Office … with different levels of understanding and at all levels • Problem solving and diagnostic skills • Flexible and adaptable to change • Excellent organisational skills and time management • Attention to detail and quality of work • Remote and in person user support What We Offer: At IVC Evidensia we recognise that our people More ❯

a timely manner via phone, email, and the ticketing system. Troubleshoot and resolve common issues such as password resets, connectivity problems, and application support. Ticket Management: Accurately document, categorize, and prioritize incoming issues using the ticketing system. Escalate unresolved or complex issues to Tier 2 or Tier More ❯

role offers invaluable opportunities to learn from seasoned IT professionals and refine your technical skills. With solid knowledge in technical operations, you'll manage ticket queues against quality standards, proactively communicate status updates to clients, and escalate issues within the team as needed. At WTG, we hold customer success … Data protection Demonstrated troubleshooting, problem-solving, and analytical skills Excellent written and verbal communication and interpersonal skills Ability to track time and accurately capture ticket/task notes Ability to solve problems quickly Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple … is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support tickets with OEMs/vendors (Dell, VMware, HPE, Cisco More ❯

related to hardware, software, network connectivity, and application services to a wide variety of external customers. Manage and own incident tickets via our Autotask ticket management system, providing customer updates to agreed timeframes. Resolve incidents to stringent customer-defined SLAs, escalating tickets where required to ensure SLAs are … first-time fix resolution times. Communicate clearly, effectively, and in a timely manner with all customers. Create and maintain accurate documentation within the centralized management database. Provide any on-site support to resolve customer service outages as required to meet SLAs. Continue to develop technical knowledge and skillset through More ❯

grow, and ready to mentor others while contributing to a dynamic and supportive team. Responsibilities Key responsibilities of the role include: Network Monitoring & Incident Management: Monitor Nomios customer network infrastructures (routers, switches, firewalls, servers) using various NOC tools Identify, troubleshoot, and resolve network issues affecting service availability, performance, and … notifications to ensure incidents are resolved promptly within defined SLAs Escalate unresolved issues to the appropriate technical teams, vendors, or third parties as needed Ticket Management: Manage and track incidents, problems, and change requests using the ticketing system (e.g., Salesforce, ServiceNow, NetAdmin, JIRA, or Remedy) Ensure all tickets … network testing, and troubleshooting for any detected or reported incidents Perform root cause analysis for recurring network issues and recommend improvements or solutions Change Management & Maintenance: Participate in scheduled maintenance windows, supporting planned network changes and upgrades Ensure all changes adhere to the change management process and do More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations across … Freshservice · Write API scripts to connect data sources, such as MS Intune and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the … and update support workflows (knowledge) in a dynamic environment · Follow a common set of practices and principles for the support team with regards to ticket management, knowledge ownership, customer escalation, and major incident management. · Embody a colleague-centric culture of trust, communication, and support Qualifications · Strong, hands-on More ❯

firmware upgrades and script automation to streamline operations. Security & Compliance: Mitigate vulnerabilities through scanning and adherence to security protocols. Ensure robust change control (CRQ management) and documentation. Leadership & Mentorship: Guide junior engineers and uphold ticket management standards. Maintain asset records and create/review technical documentation. Required More ❯

firmware upgrades and script automation to streamline operations. Security & Compliance: Mitigate vulnerabilities through scanning and adherence to security protocols. Ensure robust change control (CRQ management) and documentation. Leadership & Mentorship: Guide junior engineers and uphold ticket management standards. Maintain asset records and create/review technical documentation. Required More ❯

with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst. Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service: Provide excellent customer service by resolving More ❯

tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring issues and … with integrity and honesty in everything you do. Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience More ❯

tickets based on severity and impact on business operations. Document all support activities, including troubleshooting steps, resolution details, and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct root cause analysis for recurring issues and … honesty in everything you do. Skills and competencies: Proven experience in a similar role, with a background in operations or software development. Knowledge of ticket management best practices, incident prioritisation and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience More ❯

with a genuine interest in technology and a passion for helping others to join our team as a 2nd Line Support Analyst. Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service: Provide excellent customer service by resolving More ❯

of network upgrades, migrations, and integration projects. Guide and mentor 1st/2nd line engineers, sharing knowledge and promoting best practices. Support firewall rule management, network segmentation, and security policy enforcement. Participate in the on-call support rota (additional allowance provided). Maintain high-quality documentation and ensure effective … incident/ticket management. What will you bring? Strong hands-on experience with Cisco, Juniper, Fortinet, Meraki technologies. Deep knowledge of routing, switching, firewalls, and security protocols. Excellent troubleshooting skills and ability to work under pressure. Clear understanding of core protocols (BGP, OSPF, IPsec, NAT, VLANs, QoS). Comfortable More ❯