7 of 7 Remote/Hybrid Ticket Management Jobs in the UK excluding London

roles clear and avoid duplication, this role does not own: Technical assessments and alignment reviews (Technical Alignment Manager) Proposal writing and commercial documents (Bid Management) Service ticket management, project delivery, escalations (Customer Success/Project & Service Delivery) Order and renewal administration (Customer Success) Targets & Success Metrics QBRs … over time (i.e. through increased product adoption) Client case‐study and reference agreements secured Opportunity value identified and passed to Customer Success/Bid Management (contributing to our non‐recurring revenue goals) Contribution to the ongoing development of our standards and client‐facing materials Client Portfolio & Capacity ...

enable efficient, scalable delivery. Building operational frameworks that improve planning, prioritisation, governance and collaboration across the Content function. Owning and optimising our Content Management System (CMS), Digital Asset Management (DAM) platform and associated content technologies. Partnering with Product, Engineering and Technology teams to evolve content workflows and support … transformation initiatives. Championing best practice in content operations, governance and workflow management. What we need from you Experience in Content Operations, Digital Operations, Content Management or Digital Delivery within a digital, ecommerce or customer-focused organisation. Experience designing or improving operational processes that enable teams to scale effectively. Strong ...

equipment onsite and providing hands-on assistance to other IT teams and users based remotely. General BAU tasks include, but are not limited to, ticket management, hardware and software support, fault finding, troubleshooting, deployment, networking, and ensuring compliance with both internal and external security audits and accreditations. Troubleshoot … SCCM. S trong knowledge and hands-on experience in Active Directory (AD), Microsoft Entra ID (Azure AD), and Microsoft Intune, including user and group management Support Microsoft 365 products and services. Handle incidents and outages, and follow up with root cause analysis (RCA) and improvement plans. Monitor and manage ...

Server Microsoft 365 (Teams, Exchange, SharePoint) Networking (DNS, DHCP, firewalls, switches, VPNs) VMware & Virtualisation Azure cloud services Hardware troubleshooting & device configuration General IT support, ticket management, and customer communication This is a hybrid role offering a mix of office and home working, ideal for someone eager to grow … team What's in It for You £30,000 salary Hybrid working Paid professional certifications (Microsoft, Networking, Security etc.) Great culture, supportive management, and ongoing career development Exposure to modern technologies across cloud, virtualisation, networking and more Opportunity to progress into 2nd line, cloud, networking or project roles ...

questions, problems, concerns and requests about products and services • Follow standard processes, procedures and adhere to customer SLAs • Identify and escalate priority issues to Management team • Build a rapport and strong relationship with customers by offering support and advice • Accurately log and update customer records • Assist in setting … from the crowd • Experience supporting end users in a customer service environment • Experience working with SaaS applications/training services • Experience in using ticket management or CRM software Due to the high volume of applications we receive, we are unable to contact every candidate individually. ...

customer issues through to resolution. A customer-focused approach with a genuine passion for delivering an excellent member experience. Experience using CRM, helpdesk, or ticket management systems. Ability to work independently in a remote environment while managing priorities effectively. Desirable Skills & Experience Experience providing 2nd or 3rd Line … within healthcare, dental, primary care, pharmacy, or related sectors. Familiarity with HubSpot, Zendesk, Jira, or other support ticketing systems. Knowledge of web technologies, user management, authentication, or portal-based applications. Additional Information Job Type: Full-time, office-based role in Leicester (LE4). Following successful completion of training, there ...

reality.This would suit someone who enjoys being close to both the client and the delivery, rather than sitting purely in a project administration or ticket-management role.Youll ideally be based in the North West and able to commute to the Chester office three days per week, Monday … Translate business requirements and workshop outputs into build-ready tickets, including clear scope, acceptance criteria, dependencies and estimates. Own day-to-day resourcing and ticket scheduling for a small engineering team. Act as the release gatekeeper, ensuring delivered work meets agreed acceptance criteria and quality standards. Track budget ...