making. Operational Excellence Oversee the day-to-day performance of all helpdesk operations, ensuring SLAs, KPIs, and client expectations are consistently met or exceeded. Manage the end-to-end workflow of helpdesk operations, from first contact to resolution, ensuring seamless handovers and accountability across teams. Drive continuous improvement in processes, systems, and ways of working to maximise productivity and … and team leaders, fostering a culture of engagement, high performance, and customer focus. Build capability across the helpdesk organisation, ensuring robust succession planning and career development opportunities. Client & Stakeholder Management Act as the senior point of contact for escalations and strategic discussions with key clients. Partner with internal stakeholders across Operations, IT, HR, and Finance to ensure seamless service … delivery. Represent Mitie Helpdesks externally, promoting our capabilities and thought leadership within the facilities management industry. Commercial & Financial Accountability Develop and manage budgets, ensuring cost efficiency and value for money in service delivery. Identify opportunities for growth, innovation, and added value to clients. Provide accurate reporting and insights to the executive team. Person Specification- Proven experience in leading large More ❯
devices provided by the Contractor Engineer and Site Manager and operate strictly under their guidance. Perform laptop refresh activities as per the defined procedures. Accurately update the Contractor's workflowmanagement system at each relevant stage of the process. Seek direction from the Post-Migration Technical Support Specialist and Site Manager whenever necessary to ensure compliance and efficiency. More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Prospero Teaching
technical teams to implement process improvements. Must-Haves Proven experience with Salesforce administration (1-2 years preferred). Experience managing user accounts, profiles, roles, and permissions. Strong understanding of workflowmanagement and report creation . Skilled in customisation and configuration (objects, fields, flows, layouts, etc.). Confident training users and translating technical details into practical guidance. Holds a More ❯
model-based software development and system design. Proficient in Microsoft Word, with the ability to review, edit, and maintain technical documentation to a high standard. Experience with IBM Engineering WorkflowManagement (RTC/EWM) is advantageous, particularly in configuration and change control environments. Exposure to CUDA for parallel computing and GPU acceleration would be beneficial. Desirable Skills: Multithreaded More ❯
model-based software development and system design. Proficient in Microsoft Word, with the ability to review, edit, and maintain technical documentation to a high standard. Experience with IBM Engineering WorkflowManagement (RTC/EWM) is advantageous, particularly in configuration and change control environments. Exposure to CUDA for parallel computing and GPU acceleration would be beneficial. Desirable Skills: Multithreaded More ❯
model-based software development and system design. Proficient in Microsoft Word, with the ability to review, edit, and maintain technical documentation to a high standard. Experience with IBM Engineering WorkflowManagement (RTC/EWM) is advantageous, particularly in configuration and change control environments. Exposure to CUDA for parallel computing and GPU acceleration would be beneficial. Desirable Skills: Multithreaded More ❯
model-based software development and system design. Proficient in Microsoft Word, with the ability to review, edit, and maintain technical documentation to a high standard. Experience with IBM Engineering WorkflowManagement (RTC/EWM) is advantageous, particularly in configuration and change control environments. Exposure to CUDA for parallel computing and GPU acceleration would be beneficial. Desirable Skills: Multithreaded More ❯
model-based software development and system design. Proficient in Microsoft Word, with the ability to review, edit, and maintain technical documentation to a high standard. Experience with IBM Engineering WorkflowManagement (RTC/EWM) is advantageous, particularly in configuration and change control environments. Exposure to CUDA for parallel computing and GPU acceleration would be beneficial. Desirable Skills: Multithreaded More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
We Are Dcoded Limited
Manchester (occasional travel/meet-ups) £100,000 - £115,000 + Equity Are you a consultative technologist with the vision to help shape the future of SaaS & Work-flow management? We Are Dcoded have partnered with a true giant killer - Theyre building the next big thing in AI-powered SaaS - a fresh, disruptive platform set to revolutionise a highly More ❯
Login to any system as required via device(s) provided by the contractor's engineer and Site Manager and under their instructions. Refresh Laptops Correctly update the Contractor's workflowmanagement system at all relevant steps Seek guidance as required from the Post-Migration Technical Support Specialist and Site Manager. Assist in conducting manual stock checks daily and More ❯
Nottinghamshire, United Kingdom Hybrid / WFH Options
TurnerFox Recruitment
will lead a team of operational staff, ensuring projects are completed on time, within budget, and to the highest quality standards. You will oversee project planning, resource allocation, and workflowmanagement, while coordinating with account, design, and technical teams. You will also drive operational improvements, implement best practices, and monitor KPIs to maintain efficiency and performance. Key responsibilities … and compliance. Support business growth with tenders, proposals, and strategic initiatives. Essential experience: Proven leadership of operational teams in digital signage, AV, or related sectors. Strong project and operational management skills. Commercially aware with budgeting and reporting experience. Agency or fast-paced environment experience is a plus. Interested? Please contact TurnerFox Recruitment or send your CV More ❯
code, and test microservice-based solutions on Android & .NET platforms (primarily in C# ). ?? Collaborate in a Scrum team , actively participating in all Agile ceremonies. ?? Coordinate with Delivery Lead & management to report progress and provide technical summaries. ?? Work with multiple Agile teams towards shared goals. ? Ensure product & service quality following internal and external standards. ?? Improve software processes & tooling for … development knowledge. ?? Android development (Xamarin is a plus). ??? Windows CE/Embedded & .NET Compact Framework. ?? C/C++ on Linux (embedded). ?? JavaScript technologies. ??? Database technologies. ?? JIRA for workflow management. ??? Source control (Bitbucket, VSTFS). ?? CI/CD tools (Jenkins, Bamboo, Artifactory). ?? Scaling Agile (Disciplined Agile, LeSS), Scrum Master or Architectural Owner experience. ?? HMI design & implementation. ?? Interfacing More ❯