2 of 2 Customer Service Jobs in the Vale of Glamorgan

Troubleshoot networking and user-related issues Provide onsite support and assist remote users across multiple locations Skills & Experience Previous experience in an IT Support, Service Desk or 1st/2nd Line role Strong Microsoft 365 knowledge Good understanding of Windows environments and networking fundamentals Excellent troubleshooting and problem-solving … skills Strong communication and customer service skills Desirable Microsoft Azure experience Salesforce exposure Relevant Microsoft or CompTIA certifications If you would like to find out more, please contact James Chau at . ...

Leading cross-functional improvement projects from discovery and process designthrough totesting, implementation,adoptionand benefitrealisation. Developing clear business cases, deliveryplansand success measures, using operational, financial, customer and colleague data todemonstratevalue. Identifyingwhere approved automation, generative AI and agentic AI can improve outcomes, while meeting governance, information security,privacyand responsible AI requirements. … solving skills. Experience working across functions and influencing senior stakeholders without direct authority. Commercial awareness and the ability to connect improvements to cost, productivity, customer service,qualityand risk. Experience supporting the adoption of new systems,processesor ways of working. A practical understanding of automation, generativeAIand agentic AI, including ...