2 of 2 2nd Line Support Jobs in Wales

Distinct IT is a trusted IT support company serving small businesses across diverse industries. Our clients … depend on us to deliver resilient infrastructure and rapid, effective solutions—and we're ready to grow our team with someone who shares that responsibility. We’re seeking a 2nd Line IT Support Field Engineer who thrives on solving challenging issues, independently researching solutions, and drawing on the rest of our team when needed. The … ideal candidate will have experience working in a dynamic MSP environment and delivering high-quality, client-focused support both remotely and on-site. What You’ll Bring Strong problem-solving instincts with the ability to troubleshoot and resolve advanced issues independently , leveraging internal resources when needed Comfortable researching unknown problems, exploring documentation, and developing reliable solutions Confident working More ❯

Looking for an experienced 2nd Line Technical Support person who is available to start work immediately. You will start on a 3 month FTC PAYE with a likely transfer to permanent on £26000. This is an office based role in Pentwyn, Cardiff. Mon - Friday, standard office hours. Duties: Providing 1st and 2nd line desktop support. To resolve systems issues raised within the business by the management team and users. Manage incoming support requests via ticket portal, email, and telephone as efficiently as possible until conclusion. Provide consistent and prompt IT support for internal and remote users and keep them informed of progress until the system issues are … resolved. Provide basic server support and monitor all servers to ensure optimum performance for the business. Carry out "Active Directory" tasks including user accounts, groups and computers. Provide support on the 'FSM’ management system (training will be provided). Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and More ❯