Head of Resource Management (ITIL-Aligned)
Cardiff, South Glamorgan, Wales, United Kingdom
Operations Resources
Job Title: Head of Resource Management (ITIL-Aligned) Role Summary: The Head of Resource Management is responsible for the strategic planning, allocation, and optimisation of resources across the organisation. This role ensures that human, technical, and financial resources are aligned with ITIL service management practices to support efficient service delivery, project execution, and operational continuity. Key Responsibilities: Strategic Resource … on service demand, project pipelines, and business growth. • Collaborate with ITIL Process owners, Operational Owners and Service Delivery Managers to ensure resource availability for critical IT services. Resource Allocation & Optimisation • Oversee allocation of resources across IT projects and operational functions. • Maintain a centralised resource scheduling and tracking system. • Monitor resource utilisation and adjust plans to meet changing priorities. Governance … Competencies: • Strategic thinking and long-term planning. • Excellent communication and stakeholder management. • Strong analytical and problem-solving abilities. • Leadership and team-building capabilities. • Experience in budget planning and cost optimisation. • High emotional intelligence and conflict resolution skills. More ❯
Employment Type: Full-Time
Salary: £40,000 - £55,000 per annum
Posted: