8 of 8 Customer Retention Jobs in Wales

passion, and heart. About the Role: As part of our growth plans, we are seeking an experienced Sales Account Manager with a genuine passion for delivering excellence and ensuring customer service is at the heart of everything we do. You will be responsible for managing and growing a portfolio of customer accounts, serving as the primary point of … possible solutions to meet their needs. Key Responsibilities: Managing a bank of existing accounts Develop and maintain trusted relationships with your accounts, conducting quarterly product portfolio reviews and maximise customer retention Deliver gross profit and monthly recurring revenue targets Regularly analyse customer product penetration and identify opportunities to increase revenue through product gap analysis. Bringing on … new accounts through account referrals Forecast, track and report on key account metrics Implement business strategies to increase revenue spend and profitability across your customer base. Serve as an escalation point for your customers to ensure the highest level of service delivery. As a sales expert, support the partner relations team to nurture and develop sales opportunities and team More ❯

Annual Insurances vertical - including Confused.com. This is a senior strategic role, responsible for embedding design thinking into our business strategy, building high-performing teams, and delivering experiences that drive customer value, commercial outcomes, and long-term innovation. Youll inherit and lead a team of 8 (product designers, content designer, visual designers, and user research), empowering them to shape products … strategy to the details of a quote journey. What you'll be doing: Business Strategy & Design Thinking Partner with senior leadership to translate revenue goals into actionable strategies, embedding customer insight and design thinking across product, marketing, and commercial functions. Team Leadership & Development Lead, coach and scale a multi-disciplinary design and research team. Foster a culture of experimentation … clear career paths. Product Discovery & Delivery Define and oversee design discovery practices that de-risk decisions. Identify and capitalise on opportunities for innovation (think AI) as well as translating customer insight into roadmaps that deliver measurable value and support innovation at pace. Customer Acquisition & Retention Lead cross-functional initiatives to improve acquisition, retention, and More ❯

ERP Financials Salary DOE + Generous Commissions Hybrid- UK A rare opportunity to join a leading SaaS provider, this company are pioneering with their technology yet offer first class customer support and retention. Currently and due to expansion they have a role for an experienced BDM to take their existing portfolio of leading solutions to market. Applicants will have More ❯

from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy-bringing structure … insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python More ❯

from the ground up. We're looking for a thoughtful problem-solver who can turn insights into action, collaborate well across teams, and help us create smarter, more personalized customer experiences. We're looking for someone who: Is friendly and genuinely cares about the happiness of others Takes accountability for their actions and takes pride in their work Has … making great guest experiences Sound like you? Check out the responsibilities and requirements below and then fill out an application! Position Summary: The Manager of CRM Analytics will lead customer analytics and lifecycle measurement across our marketing and loyalty programs. This highly visible role will own our approach to customer segmentation, campaign measurement, and personalization strategy-bringing structure … insights, and innovation to our CRM and CDP initiatives. Reporting to the Director of Marketing Analytics, they will partner closely with Marketing, Loyalty, and Product to drive customer growth, retention, and engagement through intelligent data use. Duties and Responsibilities: Build and maintain models for customer lifetime value (CLV), churn prediction, RFM scoring, and segmentation using Python More ❯

Manager to join our team. Working within the desk based Corporate Account Management team, this role will suit a sales professional who enjoys managing and growing a portfolio of customer accounts through proactive engagement, relationship building, and solution-based selling. Operating 3 days a week from the office, this role sits in our Collaboration business unit, specialising in Unified … Solutions, Business Mobiles, Connectivity, Business Voice, IT Solutions, AV and Meeting Room Solutions. As a Desk Based Account Manager you will build relationships with your key accounts, whilst driving customer satisfaction, retention, and revenue growth by promoting ARO's suite of collaboration solutions. You will also work with other teams on exploring new business opportunities, generating quotes … onsite requirement 3 days a week. You must be able to commute to the office and have your own transport. What you'll do Manage a number of SME customer accounts who have mobile, hosted telephony and connectivity products and services with ARO. Upsell into your client base; retention of current clients whilst building client base via More ❯

implementation 4 days onsite Great company culture & benefits! ABOUT THE CLIENT A respected name in UK retail, this organisation is dedicated to delivering excellent value and a consistently strong customer experience. With a broad national presence, they foster a supportive team environment and actively promote internal development. This is an exciting opportunity to join a well established, people focused … business where high energy, customer commitment, and team collaboration are at the heart of what they do. If you're looking to grow your career in a company that truly values its people, this could be the perfect fit. BENEFITS Flexible working Staff discounts on products Pension Access to savings, discounts and cashback THE HEAD OF CRM ROLE: Lead … and mentor a high-performing CRM team. Develop and execute scalable, automated lifecycle CRM strategies. Lead creative strategies for customer engagement and retention. Own and execute personalised email and push campaigns. Drive user growth through optimised conversion and retention funnels. Optimise lifecycle campaigns to meet business objectives. Partner with vendors and analytics teams to deliver insights and More ❯

evolution of the mobile app, a React Native application available on both iOS and Android. As a Lead Mobile App Engineer, you'll be a pivotal member of our customer acquisition and retention (A&R) development team, taking ownership of the mobile app. This role goes beyond just coding; you'll be instrumental in shaping the app More ❯