IT Helpdesk Engineer
Aberdare, Wales, United Kingdom
CPS Group (UK) Limited
be doing: Acting as a key point of contact for day-to-day IT support across multiple business units Providing 1st and 2nd line support for laptops, desktops, printers, mobile devices, and authorised software Managing new device deployments using Windows Autopilot and Microsoft Intune policies Supporting users within a Microsoft 365 environment (Teams, Outlook, SharePoint, etc.) Managing and … maintaining access controls through Active Directory and Azure Entra ID Providing user support for Sage 50 and Sage 200 systems Troubleshooting user issues on Microsoft AVD Supporting mobile device users across Android and Apple platforms Working with remote support tools (e.g. RDP, TeamViewer, Quick Assist, Datto RMM) Assisting with basic network troubleshooting including VLAN and subnet knowledge Managing … and customer service skills Ability to work independently across multiple sites with minimal supervision Strong documentation and organisational skills Desirable Skills: Experience with Datto RMM configuration Exposure to MDM (Mobile Device Management) platforms Microsoft Access scripting and database support Experience with VOIP systems (e.g. Gamma Horizon, GoTo.com) Microsoft Power Platform (Power BI, Power Automate, etc.) SharePoint site More ❯
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