IT Incident Analyst
- Hiring Organisation
- Yolk Recruitment Limited
- Location
- Newport, Gwent, Wales, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £40,000
Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times and overall service delivery. Producing regular incident reports covering volumes, trends, and SLA adherence, with clear insights to support operational decision-making. Reviewing vendor-submitted incident reports to ensure accuracy, completeness, and compliance with SLA requirements, escalating ...