8 of 8 Remote/Hybrid Service Delivery Jobs in Wales

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive … oversight, this role will suit you perfectly. Key Responsibilities Lead, mentor, and develop a team of 1st 2nd line engineers Oversee day-to-day Service Desk operations, ensuring SLAs and KPIs are consistently achieved Act as the senior escalation point for technical and customer issues Manage resource planning, shift ...

Client Delivery Manager Cardiff | Hybrid Our client is looking for an experienced Client Delivery Manager to take ownership of a high-performing software delivery function, combining client leadership, commercial accountability, delivery oversight and people management. This is a senior leadership role suited to someone who enjoys … building long-term client relationships, leading delivery teams, driving commercial success and ensuring exceptional customer outcomes. The successful candidate will act as a key link between clients, delivery teams and business leadership, helping to drive growth while maintaining high standards across software engineering and digital transformation programmes. What ...

Description The Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. \n The role ensures consistent execution of service management … confidence that services are operated safely, compliantly, and within agreed risk appetite. \n What you'll be doing \n \n Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations \n Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across ...

Hays are supporting a national organisation in Swansea to recruit a new IT service management role. This is a permanent position paying up to £50,000pa and hybrid working typically 3 days per week in Swansea. In the role, you will own and drive end-to-end problem management … service stability by identifying trends, leading root cause analysis, and implementing permanent fixes with internal teams and suppliers. You will ensure effective post-incident reviews, maintain a knowledge base, and manage the full IT asset life cycle with a focus on optimisation, cost control, and compliance. You'll lead ...

Service Desk Manager MSP Location: Nr Cardiff (Hybrid) Salary: £46,000 This is an excellent opportunity for an experienced Service Desk Manager to join a well-established Managed Service Provider nr Cardiff. Youll lead a high-performing technical support team, shape service delivery, and drive ...

role As the DDaT Contract Framework Manager, you will be responsible for developing the Contract Management Support Service within Digital, Data & Technology (DDaT). You will provide effective leadership and direction to your team, demonstrating a high degree of commercial knowledge and awareness to internal customers and wider stakeholders. … management of natural resources. You will set the strategic direction for the function, evolve and progress the DDaT procurement framework, and contribute to the delivery of the NRW Commercial Strategy, promoting good governance and compliance throughout. As an organisation we support flexible working. You will be contracted ...

governed Power BI architecture, including standardised semantic models and dataflows;- Ensure robust Identity and Access Management (IAM) across Power BI workspaces, enabling true self-service analytics without compromising data privacy.Data Stewardship & Leadership- Proactively identify data and logic inconsistencies between systems, providing clear evidence and insight to support stakeholders … establish naming conventions, metadata standards, and data residency/sovereignty protocols.Stakeholder Engagement & Continuous Improvement - Constructively challenge stakeholders and teams where necessary on scope and delivery to ensure deliverables remain on track;- Support continuous improvement efforts through ongoing analysis and feedback, and implementation of best practices;- Coach and mentor colleagues ...

sits between first-line support, application owners and development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience … progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years' experience supporting business applications, systems or web-based platforms within a regulated environment. Strong troubleshooting capability across ...