16 of 16 Remote Service Delivery Jobs in Wales

national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services … party solutions, and AI-powered systems to drive digital transformation, enhance system capabilities, and optimise performance, security, and scalability. Providing input to cost benefit and risk analyses for the service, to ensure that value for money is delivered across solution architecture activities. You will be able to find a full Job description and Person Specification attached within the supporting … projects, applying industry best practices to ensure scalability, security, and alignment with organisational goals. Experience of successfully turning business and technical needs into clear solution designs and supporting their delivery into live service. Experience of ensuring quality and governance assurance across solution designs, including adherence to architectural standards, technical policies and effective design review processes. Familiarity with the planning More ❯

complicated and confusing ways of traditional banking. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We're not about selling products - we want to solve problems and change lives through Monzo ️ We … Monzo. This pivotal role requires a forward-thinking individual with expertise in demand forecasting, volume modelling, and headcount planning to ensure optimal resource allocation across our customer operations and service teams. You'll be instrumental in using data-driven insights to predict business needs, mitigate risks, and present actionable strategies to senior leadership. As part of the Workforce Management … volume and headcount forecasts, providing strategic guidance to leadership, and driving continuous improvement in forecasting methodologies. You'll work closely with cross-functional teams, including operations, finance, and customer service, to optimise workforce deployment, increase efficiency, and enhance overall business performance. What you'll be doing Volume & Headcount Forecasting: Develop advanced, data-driven volume and headcount forecasts using historical More ❯

systems and infrastructure, and help drive continuous improvement through knowledge sharing and process enhancements. This role offers the chance to make a real impact - supporting critical technology projects, strengthening service delivery, and playing a central role in maintaining secure, reliable IT services across Alcumus. What that means day to day Providing 2nd line technical support to 800+ users … answering support queries via phone, email and face-to-face while maintaining a high degree of customer service in line with ITIL best practices Provide escalation support to the 1st line support team Work with additional Technology teams to triage and resolve system and product related tickets Logging calls into our ticket management system, taking ownership of user problems … being proactive when dealing with their issues Supporting company hardware and software Allocating more complex tickets to the relevant teams where appropriate Logging incidents with our external 3rd party service providers Aiming to respond and resolve 95% of incidents within the SLA Support in the delivery of technology projects Carry out regular checking of backups, infrastructure, security measures More ❯

Peaple Talent have partnered with a leading professional service company based in central Cardiff who are recruiting an experienced and Head of IT to lead their IT function. This critical role will support a team that serves approximately 750 members of staff, ensuring the smooth implementation of our existing IT strategy whilst successfully managing the day to day IT … operations along with maintaining very high standards of IT service delivery safeguarding the IT infrastructure. Role and responsibilities Strategy Implementation: Execute and oversee the existing IT strategy in alignment with the firm’s goals, ensuring effective and timely delivery of IT projects. Team Leadership: Manage and mentor a team of IT professionals, including the Service Desk … Manager, Service Delivery Manager, and IT Security & Operations Manager. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the service desk operates efficiently, providing outstanding support to all staff members across multiple offices. Service Delivery: Oversee the delivery of IT services, ensuring they meet business needs and comply with established More ❯

+ car allowance Contract type: Permanent About the role This is a newly created position, in our Cloud, Cyber and IT Business Unit, to focus on end to end service design. As theManaged Services Architect, you will play a pivotal role in shaping and evolving ARO's Managed Services across their full lifecycle-from initial bid through to renewal. … This client-facing position is central to ensuring top-tier, ITIL-aligned service delivery across a diverse and modern technology stack. This role will be key in the design, implementation, and management of IT solutions within a managed services framework.You will be responsible for ensuring that the technical solutions align with the client's business needs, are scalable … secure, and efficiently delivered as part of a managed service offering You will be someone who thrives on turning complex client needs into seamless service experiences. You ask,"How does that work in practice?"and care deeply about how clientsfeelabout the services they receive-not just the metrics behind them. We want to speak to passionate people who More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and … aligned with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the … delivery of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the More ❯

and supportive work environment. This role involves working with a wide range of technologies and services from secure APIs to scalable cloud applications while gaining valuable experience in agile delivery, DevOps and cloud architecture. You'll be joining a forward-thinking organisation with a fantastic culture. They offer flexible working hours, a hybrid work model and a strong focus … your skills and progress your career. If you're curious about how large-scale digital systems are designed and want to develop your expertise in cloud development and secure service delivery, this is the perfect role for you! Key responsibilities include: Designing and building modern applications using C#, Python and Microsoft Azure Working with QA engineers and product … microservices and secure software design Bonus if you have experience working in a regulated or high-security environment If you have a passion for software engineering and an innovative, delivery-focused mindset then we'd love to hear from you. Apply now to take the next step in your career More ❯

reward, talent, performance, organisation development, change, culture and leadership. Create a cohesive and effective partnership with aligned functional leaders and HR support teams in order to ensure excellent HR service delivery for colleagues Identify and consider the need for change and facilitate the formulation of change plans from the HR and Business perspective Champion Diversity & Inclusion agenda Drive More ❯

and efficient VPN WAN LAN and wireless networking solutions Support and maintain voice systems including VoIP platforms Collaborate with technical teams and stakeholders on strategic digital transformation projects Ensure service continuity, system resilience, and cyber security best practices Required Skills and Experience Strong practical experience with Cisco technologies in a senior or lead role Deep understanding of network design … and troubleshooting Proficiency in managing LAN WAN and VPN environments Experience with network security including firewalls, intrusion detection and prevention, and mobile device management Excellent stakeholder communication and project delivery skills Relevant certifications such as CCNA CCNP CWNA or ITIL are desirable Desirable Technical Knowledge Cisco Catalyst Switches Cisco ASA 5500 and 5500-X Firewalls with FirePOWER services Familiarity … and 6500 to 6800 module ranges Why Apply Join a supportive and forward-thinking IT team driving digital innovation Make a tangible impact on public sector IT infrastructure and service delivery Receive a competitive salary and public sector pension with significant 23.7% employer contribution Hybrid work flexibility supporting work-life balance If you are a Cisco specialist with More ❯

ll act as the trusted technical advisor, owning the client relationship post-sale and ensuring their technical needs are fully understood and addressed. Working closely with internal pre-sales, service desk, and account management functions, you'll play a crucial role in building long-term partnerships by identifying opportunities to add value across client environments. This is an ideal … role for a hands-on technical professional - perhaps from a service desk or infrastructure background - looking to step into a client-facing, consultative role with a strong blend of delivery, onboarding, and relationship management. Key Responsibilities Own the technical onboarding of new clients once initial project scopes are signed off by the pre-sales team. Develop strong, trust … based relationships with client stakeholders from day one. Understand client infrastructures, pain points, and requirements, ensuring smooth integration into our clients managed services. Act as the bridge between technical delivery teams and clients during the initial engagement phase. Identify potential areas for service improvement or expansion; collaborate with the account management team to feed these back. Manage onboarding More ❯

Design, implement, update, and support data pipelines in Azure Data Factory (ADF) Maintain data warehouse dimensional model and develop data marts Develop standards and processes to optimize cost and service delivery Provide ongoing support, debug issues, and perform root cause analysis Enforce data management governance processes and standards Experience: Hands-on experience with Azure and Microsoft data stack More ❯

results ✅ Driving performance and accountability across sales activity and forecasting ✅ Implementing and executing the wider commercial strategy ✅ Supporting team development through training, planning, and sharing best practices ✅ Ensuring exceptional service delivery and customer experience ✅ Collaborating with internal stakeholders to support commercial goals ✅ Reporting, analysing data, and ensuring high-quality, compliant sales practices What We’re Looking For: 📌 Proven More ❯

support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader who can lead, motivate, and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. … and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive service standards forward. What we're looking for: 2+ years in a team leadership or people management role, ideally within a helpdesk or customer support environment. Excellent communication, organisational and More ❯

support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader who can lead, motivate, and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. … and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive service standards forward. What we're looking for: 2+ years in a team leadership or people management role, ideally within a helpdesk or customer support environment. Excellent communication, organisational and More ❯

support environment? Hatched Talent Solutions is working closely with a respected IT services provider to find a Support Team Leader who can lead, motivate, and develop a dedicated customer service team. This is a people-first leadership role, perfect for someone who's confident managing day-to-day operations, building a positive team culture, and improving service delivery. … and providing coaching and development support. Improving and streamlining internal support processes. Coordinating and scheduling site visits and resource allocation. Working closely with the senior leadership team to drive service standards forward. What we're looking for: 2+ years in a team leadership or people management role, ideally within a helpdesk or customer support environment. Excellent communication, organisational and More ❯