5 of 5 Remote/Hybrid Service Delivery Jobs in Wales

Project Delivery Officer Cardiff City Council £40,777 to £45,091 Permanent, Full-time Cardiff/hybrid working Overview of the ICT Project Delivery Officer position Sellick Partnership is currently partnered with Cardiff City Council who are looking to recruit an ICT Project Delivery Officer to join … expand on your existing skillset within a organisation that is at the forefront of Technology and Transformation. Key responsibilities of the ICT Project Delivery Officer Lead the design and delivery of ICT infrastructure for new school builds, refurbishments and asset renewal programmes Manage relationships with Council teams, schools ...

Delivery Officer Cardiff City Council £40,777 to £45,091 Permanent, Full-time Cardiff/hybrid working Overview of the ICT Delivery Officer role Sellick Partnership is currently partnered with Cardiff City Council to recruit an ICT Delivery Officer to join their expanding Infrastructure team … this opportunity provides and exciting series of projects that will allow you to expand on current knowledge and skills. Key responsibilities of the ICT Delivery Officer Manage supplier relationships, contracts and procurement in line with statutory and corporate requirements Work with senior managers, ICT teams and education services ...

relationships with schools, stakeholders and internal teams through consultation and collaboration Develop and grow ICT services for schools, maximising customer value, income potential and service benefits Provide strategic and operational advice on school-based ICT projects, ensuring end user requirements are reflected in specifications Work with senior managers … teams to plan, coordinate resources and deliver projects successfully Manage operational ICT services, including procurement, Service Desk incidents, SLAs, performance monitoring and reporting Drive service improvement, customer satisfaction, compliance, quality standards and health and safety Experience needed for the ICT Support Officer Practical understanding of user experience ...

summary To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing … support issues to the satisfaction of the end user. To respond to user queries in a timely and accurate manner in accordance with agreed service levels. To resolve problems from first principles and past experience. Gain a sufficient level of knowledge of the nominated systems in order to respond ...

complex issues, using automation and orchestration to improve performance and efficiency Monitor, test and manage end user infrastructure to ensure performance, quality standards and service targets are met Support ICT project planning by ensuring end user computing requirements are included in specifications Respond to Service Desk incidents … requests, prioritising effectively and meeting SLAs Contribute to service improvement, documentation, knowledge sharing, mentoring and health and safety compliance Experience required for the Senior Solutions Engineer position Experience developing and delivering solutions using automation and orchestration tools to improve and streamline ICT services Practical understanding of user experience ...