4 of 4 Service Delivery Manager Jobs in Wales

Service Delivery Manager Cardiff £60000 The Opportunity An established and growing IT Managed Services provider is looking for an experienced Service Delivery Manager to join their Customer Success function. You'll take ownership of key customer accounts - ensuring service excellence, driving continuous improvement … contracts and SLAs, including performance reporting and reviews Leading major incident processes and escalations Engaging with senior stakeholders and executive-level contacts Driving continual service improvement initiatives (automation, process enhancement, maturity uplift) Managing third-party suppliers and ensuring contractual compliance Overseeing onboarding and transition of new customers into steady ...

Service Delivery Manage r 📍 Cardiff 💰 £60,000 Hybrid The Opportunity An established and growing IT Managed Services provider is looking for an experienced Service Delivery Manager to join their Customer Success function. You’ll take ownership of key customer accounts — ensuring service excellence, driving … contracts and SLAs, including performance reporting and reviews Leading major incident processes and escalations Engaging with senior stakeholders and executive-level contacts Driving continual service improvement initiatives (automation, process enhancement, maturity uplift) Managing third-party suppliers and ensuring contractual compliance Overseeing onboarding and transition of new customers into steady ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers … maintaining exceptional service and driving continual improvement. You'll be the customer champion within the business - building strong, trusted relationships and ensuring services align with both customer needs and ITIL best practice. The role will involve regular (twice weekly) work from the Cardiff HQ; some home working, and some ...

superb client in Cardiff, a recognised leader in the IT Service Management sector, is seeking a dynamic Service Delivery Manager to join their growing team. You will support the Director of Customer Success; ensuring the smooth delivery of IT services to key, blue chip customers … maintaining exceptional service and driving continual improvement click apply for full job details ...