4 of 4 Service Design Jobs in Wales

Service Delivery Manager Salary: £45,000 £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We re looking for a Service Delivery Manager to their team and play a key … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It s a hands-on role where you ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You ll Do Be the main point of contact for … service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes Travel to More ❯

Service Delivery Manager Salary: £45,000 – £60,000 + up to 10% bonus Location: Cardiff, South Wales (office-based 50% with travel to various customer sites) Our client is helping enterprise and government customers modernise, innovate, and thrive using cloud and AI services. We’re looking for a Service Delivery Manager to their team and play a key … get maximum value from their contracts while ensuring delivery teams have everything they need to succeed. It’s a hands-on role where you’ll be involved in both service management and project delivery - balancing people, process, and commercial outcomes to keep customers happy and services running smoothly. What You’ll Do Be the main point of contact for … service management across multiple customers Build strong relationships with clients and internal teams Oversee the smooth transition of projects into live services Monitor service performance, metrics, and SLAs, and present insights clearly Lead service reviews and improvement plans Keep services commercially viable while delivering great value Support ongoing development of service tools and processes Travel to More ❯

Resource Management is responsible for the strategic planning, allocation, and optimisation of resources across the organisation. This role ensures that human, technical, and financial resources are aligned with ITIL service management practices to support efficient service delivery, project execution, and operational continuity. Key Responsibilities: Strategic Resource Planning • Develop and implement resource management strategies aligned with ITIL service lifecycle stages. • Forecast future resource needs based on service demand, project pipelines, and business growth. • Collaborate with ITIL Process owners, Operational Owners and Service Delivery Managers to ensure resource availability for critical IT services. Resource Allocation & Optimisation • Oversee allocation of resources across IT projects and operational functions. • Maintain a centralised resource scheduling and tracking system. • Monitor resource … Development • Develop training programs for resource management tools and processes. • Foster a culture of continuous improvement and professional development. ITIL Integration • Align resource management with ITIL practices such as Service Design, and Continual Service Improvement. • Participate in Change Advisory Boards (CAB) to assess resource impact of proposed changes. Qualifications: • Bachelor’s degree in IT, Business Administration, or More ❯

methods. Deliver core training on specialist research practices across programmes. Act as an expert advocate for user-centred approaches. Build organisational buy-in and continuously improve team practice. Planning & Design Lead and plan user research for complex services and user journeys. Select, promote and embed appropriate research approaches across teams. Align research activities with organisational priorities, service design, and policy. Propose and implement service or policy improvements impacting the wider organisation. Understand the social and technological context of services and apply research accordingly. Improvement & Monitoring Collect, analyse and synthesise data on user needs, behaviours, and experiences. Present evidence to influence design and product decisions. Assure research quality by reviewing methods and findings. Support adoption of … accessible ways. Build strong relationships across disciplines to embed user-centred thinking. Advocate for users' needs and perspectives within organisational strategy. Qualifications & Experience Essential Ability to align research with service strategy and organisational goals. Knowledge of iterative design methods, human-machine interaction, and ergonomic principles in software, products, or services. Skilled in designing effective user experiences across diverse More ❯