CcaaS Manager
- Hiring Organisation
- Teleperformance
- Location
- Newport, UK
- Employment Type
- Full-time
Responsibilities Oversee the management, administration and optimisation of Ccaas, Uccas and call recording platforms (such as Nice Cxone, Genesys Cloud, Five9, Nice Engage, Verint, Gamma Horizon, Cisco Webex, Microsoft Teams Voice and Twilio or similar). Lead, mentor and motivate the telephony support team to deliver prompt and reliable ...