Newport, Monmouthshire, United Kingdom Hybrid / WFH Options
Confidential
Carry out requests and duties as directed by your line manager. Progress projects and assist with technical and IT platform migrations. Support and maintain VideoConferencing equipment on site. Highlighting repeat problems and potential system improvements. Create, maintain, and update technical documentation. Diagnose and resolve technical hardware and more »
user inquiries via self-service and phone calls. 1st line support ITIL Participate in exciting IT projects, implement new software, hardware etc. Experience with videoconferencing equipment and software e.g. MS Teams. Ability to prioritise and manage multiple tasks and deadlines effectively. Windows 7/10 Office more »
sites will be required. You will ideally have had previous experience as a communication Engineer Your role Resolve Level 2 and 3 Telephony/Videoconferencing Oriented Incidents Respond to specific hardware or application requests. Participate in Telephony/Videoconferencing Projects Assist the operations teams on an ad hoc basis. Ensure … the MCO of the Telephony and Videoconferencing infrastructure. Management of local team and sharing of skills. Your skills and experience Advanced knowledge of Cisco TOIP (CUCM, Unity Connection, Jabber, IPPhone, Cisco SBS, VG2xx.), Webex, and Cisco videoconferencing (endpoints, TMS, Pexip ...) Knowledge of VMware Suite and vSan more »
