Information Technology Support Technician
- Hiring Organisation
- Regal Cloud
- Location
- Cardiff, Wales, United Kingdom
customer service skills. 🛠️ What You’ll Bring Proven knowledge of computer systems, hardware, and software fundamentals. Strong support skills across Microsoft products , including: Windows 10 (deployment & support) Office 365 (user & group management) Active Directory (user account creation, distribution/security groups) Ability to configure devices such … printers and other peripherals within Windows OS. Basic understanding of Azure services. Experience with device OS installation, re-imaging, and cross-platform troubleshooting (ping, traceroute, etc.). Familiarity with ITIL best practices and tools such as ServiceNow . Excellent customer service, call handling, and communication skills. Strong incident ...