St. Mellons, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Additional Resources Ltd
days in office), a salary of £26,150 and benefits. We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a MicrosoftWindows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM). We need someone who can offer: Experience of working in 1st/… 2nd line Service Desk support role Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts … groups and containers Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner) Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls MicrosoftWindows10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting Desktop and browser security components: including site security certificates, firewalls and anti-virus Supporting Voice More ❯
Office 365 (administration and support). Hands-on experience with Active Directory (user account management and support). Experience with information security and phishing campaigns. Strong understanding of Windows10/11 operating systems (administration and troubleshooting). Excellent communication and interpersonal skills. Proven ability to engage with users at all levels of the business. The More ❯
City, Cardiff, United Kingdom Hybrid/Remote Options
Additional Resources
similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of MicrosoftWindows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of MicrosoftWindows 7, 8.1, 10More ❯
St. Mellons, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid/Remote Options
Additional Resources Ltd
similar role. Proven experience in 1st and 2nd line IT service desk support. Background of working in ITIL frameworks and enterprise IT environments. Strong technical knowledge of MicrosoftWindows, Microsoft Office, and Active Directory. Hands-on experience with hardware troubleshooting, particularly desktops and laptops. Installation, configuration, and troubleshooting of MicrosoftWindows 7, 8.1, 10More ❯