1 of 1 Customer Service Jobs in Wallingford

is based across our London and Wallingford offices, and is responsible for building, maintaining and developing the platform for our clients globally. As a Customer Success Manager, you will be responsible for leading and managing the platform relaunch and onboarding, building and configuring the platform to the customer’s requirements and training customers in the platform’s use. Your goal is to deliver technical expertise and excellent customer service, supporting our clients to be successful in their hiring objectives, resulting in a high net-promoter score. Main duties and responsibilities: ATS subject matter expert: You … teams to follow issues through to resolution. Platform configuration for onboarding, relaunch or change requests: Following an initial request, you will communicate with the customer and use your questioning skills to clearly understand and document the requirements. You will define possible solutions and clearly document and communicate the options More ❯