IT Service Desk Team Leader
- Hiring Organisation
- Walsall Housing Group
- Location
- Walsall, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £41,772 - £44,300 per annum
responsibilities: Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring issues … driving improvements through effective problem management. Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support. Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one. Managing the full lifecycle of IT assets, including inventory ...