13 of 13 Customer Experience Jobs in Warrington

and investment. We've recently onboarded a new partner Appraisd, who are committed to providing the best performance management platform to our clients. We are now looking for a Customer Success Manager to be based out of Warrington three days per week, with two days working from home. You'll travel to Appraisd offices in Central London once every … two weeks as part of your role. As Customer Success Manager, you'll initially be focussed on the Appraisd product offering whilst also supporting the Talos360 Customer Success team. You'll play a crucial role in creating long-lasting relationships with our clients. You will serve as a trusted advisor, ensuring clients are maximising the value of our … platform, achieving their desired outcomes, and securing renewals and expansion opportunities. You'll work closely with Sales, Product, and other internal teams to provide an exceptional customer experience, drive product adoption, and identify opportunities for upsells and growth. Customer Success Manager - Key Responsibilities - Lead the onboarding process for new clients, ensuring smooth setup and utilisation of Appraisd More ❯

Customer Support Engineer Runcorn £28,000 - £32,000 + Attractive Bonus I’m currently recruiting for a high-growth, market leading brand that’s scaling across the UK and Europe. They’re a major force in their industry, and they’re looking to bring on a Customer Support Engineer. Someone with excellent communication skills and a genuine interest … career in clean tech. You don’t need to be an engineer already, just someone with a problem solving mindset, a passion for learning, and ideally a background in customer support, technical support, or service roles. As a Customer Support Engineer, you’ll act as the first point of contact for customer queries related to their energy … of the product, including hardware, systems, and diagnostics . This role is ideal for someone who wants to move into a more technical career path while maintaining a strong customer facing role. What You’ll Be Doing Providing first and second line support via phone and email for technical and product-related queries. Logging, tracking, and resolving customer More ❯

Fi coverage, we stand out from the crowd by offering intelligent but simple products that work perfectly first-time, without fuss or incomprehensible jargon, and for any help our customer service is the best in the industry” Our aim is to deliver simplified & customer delighting Wi-Fi products and a more digital customer & employee experience. This enabled … overseeing the strategy, governance, and execution of all data science and analytics initiatives. Reporting to the executive team, you will ensure data is leveraged to drive business growth, improve customer experience, and enable operational excellence across the organisation. Key Responsibilities Develop and execute a comprehensive data science and analytics strategy aligned with business goals. Build and lead a … analysts, and data engineers, fostering a culture of innovation and continuous learning. Oversee the end-to-end delivery of advanced analytics, machine learning, and decision support systems to improve customer engagement, retention, and revenue generation. Establish robust data governance, quality, and compliance frameworks, ensuring the integrity and security of all data assets. Collaborate with C-suite and business leaders More ❯

where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to help us in our mission, as a Customer Operations Executive. About Escode Escode, a division of NCC Group, is committed to ensuring operational resilience and peace of mind for both vendors and licensees. Whether vendors are safeguarding … As the foremost provider of escrow services globally, Escode specializes in software and technology escrow, boasting unparalleled expertise in protecting invaluable digital assets. With over 40 years of industry experience, Escode has earned a reputation synonymous with trust and reliability. Escode’s Escrow Verification Services serve as a crucial quality control mechanism, confirming the completeness and usability of deposited … by high-quality, usable code, thereby minimizing the risk of financial loss due to software dependencies. The Opportunity The purpose of this role is to provide support to the Customer Operations Team, which provides a single post-sales interface for Escode customers, and plays a key role ensuring that customer-facing and sales processes are executed effectively and More ❯

quality administrative support to the IT sales team, improving operational efficiency. Prepare and manage sales documentation, such as contracts, deal packs, and other essential paperwork. Create and issue accurate customer quotes, ensuring alignment with sales specifications. Communicate with customers to gather information, clarify requirements, and address queries. Develop and organise sales materials and presentations tailored to client needs and … strategies. Oversee the administrative aspects of sales processes, ensuring compliance with internal procedures. Coordinate with internal departments to ensure smooth sales order processing and documentation. Experience and Skills Required Proven experience in a sales administration role Ideally expertise in managing sales documentation, contracts, and quotes or similar Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with CRM … systems. Excellent verbal and written communication skills. Strong organisational abilities with a keen attention to detail and experience juggling multiple requests while prioritising tasks. A proactive, customer-focused approach, with the ability to resolve issues effectively. A collaborative team player who can support the sales team in achieving their goals. Benefits Flexible working options 33 days holiday including More ❯

marketplace channels. This role is ideal for a hands-on operator with strong commercial awareness and digital expertise, capable of driving sales, optimising site performance, and delivering an outstanding customer experience. You’ll manage multiple projects across international markets, ensuring trading excellence and long-term growth. Key Responsibilities Shopify Ownership: Manage and optimise the online store, including product listings … Build affiliate partnerships, negotiate commissions, and acquire customers within efficient cost of sale (COS) targets. Cross-Functional Collaboration: Partner with internal teams to deliver digital campaigns and product launches. Customer Experience: Champion site experience through funnel optimisation, checkout improvements, and automation. Market Analysis: Monitor competitors, identify trends, and recommend growth opportunities. What We’re Looking For Proven … experience in e-commerce management, ideally within consumer goods or FMCG. Strong working knowledge of Shopify, marketplaces, and performance marketing channels. Commercially astute with experience managing revenue targets, margins, and KPIs. Hands-on experience with site optimisation, trading, and digital growth. Analytical mindset with the ability to turn insights into actions. Highly organised, with the ability to More ❯

We are seeking an experienced and dynamic Program Director to lead and oversee a complex, multi-year international digital transformation initiative. This role demands a strategic thinker with deep experience in delivering large-scale change across diverse workstreams, driving alignment, and achieving measurable impact across multiple geographies and functions. The successful candidate will play a critical leadership role in … of objectives. Regularly brief Country Heads and other executive leaders on program status, risks, and outcomes. Workstream Oversight: Oversee and integrate multiple workstreams across functions such as IT, operations, customer experience, and commercial. Ensure coordination, risk management, and delivery across interdependent initiatives. Governance & Reporting: Establish robust program governance, reporting frameworks, and decision-making protocols. Ensure transparency and accountability … across the transformation program. Digital Delivery: Drive the successful execution of digital change initiatives, ensuring solutions deliver business value and are aligned to the wider digital strategy. (Salesforce project experience is advantageous.) Corporate Navigation: Effectively navigate the complexities of a global, matrixed organization. Influence without authority, challenge the status quo constructively, and clear roadblocks to progress. Team Leadership: Build More ❯

Are Our culture is shaped by our core values, which guide how we work and what we expect from each other: Passion – for golf, retail, and creating a great customer experience Respect – for colleagues, customers, and partners Integrity – in how we communicate and make decisions Drive – to continually improve and achieve high standards Expertise – in what we do … performance, report results, and recommend improvements. Maintain accurate product and promotional information in line with campaign launches. Troubleshoot and resolve technical or content-related issues to ensure a seamless customer experience. What You'll Bring Experience in digital trading, eCommerce, or a related role. Strong organisational skills and the ability to manage multiple priorities in a fast-paced … environment. Confidence using CommerceTools and Amplience (or similar content and promotion management systems). Good understanding of digital marketing, onsite merchandising, and campaign optimisation. Strong analytical skills and experience with Google Analytics. Excellent attention to detail and communication skills. A proactive, problem-solving approach and a strong connection to our PRIDE values. If you're ready to take on More ❯

Project Manager – Infrastructure Delivery | Business Connectivity & Network Solutions Drive end-to-end project success, champion customer experience, and lead complex infrastructure rollouts across the UK. A leading provider of network and connectivity solutions is seeking an experienced Project Manager to join their growing team. Leading with an innovative approach and customer-centric mindset, this organisation is rapidly … LAN, Wi-Fi , and Network Security implementations. From early engagement through to completion, you’ll ensure every aspect runs to time, scope, and budget, while maintaining best-in-class customer service throughout. This role will suit someone with proven experience in telecoms or IT infrastructure environments, who’s confident managing multiple stakeholders and coordinating technical teams with precision … ensuring regular updates and seamless coordination across internal teams Maintain rigorous project governance including SoWs, RAID logs, PIDs, and full project documentation Champion stakeholder relationships , delivering a professional, responsive experience from start to finish Manage handover to support , ensuring Service Desk teams are fully briefed and ready to maintain service continuity Drive continuous improvement , hitting key milestones, internal KPIs More ❯

is a key aspect, and you'll be responsible for daily and accurate reporting during campaigns, as well as active participation in social media groups to share successes and customer satisfaction. Key Responsibilities: Engage and excite customers through product demonstrations. Drive in-store sales and boost product awareness. Provide outstanding customer experiences. Maintain daily and accurate reporting. Contribute … to social media groups to share successes and customer satisfaction. Qualifications and Skills: Passion for technology and innovation. Excellent communication and presentation skills. Ability to learn and explain complex technological concepts. Previous retail or sales experience is a plus. But wait, the perks? Get ready to be part of a team that champions your success: Embrace diversity & inclusivity … for Physical, Mental & Financial well-being. Revel in a supportive company culture & grab hold of fantastic career prospects across Avidity Group. If you're ready to deliver an exceptional customer experience and be a true ambassador for leading tech products, apply NOW More ❯

results in a fast-paced environment. Key Responsibilities Oversees the daily trading and performance of all eCommerce websites Delivers against key commercial KPIs including revenue, conversion rate, AOV, and customer experience Owns the trading calendar and seasonal promotional planning Utilises tools such as GA4 and Shopify Analytics to make insight-driven decisions Enhances the onsite journey, focusing on … with Shopify Plus, including replatforming or site rebuilds Familiarity with CRM tools such as Klaviyo, Hubspot, or Salesforce Data-literate, commercially focused, and confident with GA4 and Excel ERP experience (e.g. Brightpearl or Netsuite) is desirable but not essential Proven leadership experience with the ability to coach and develop team members Excellent stakeholder management and ability to coordinate More ❯

Product Support Specialist Opportunity, Chester based office! We’re looking for a Technical Product Support Specialist to join a growing Customer Experience team in Chester. This role is perfect for someone who enjoys problem-solving, learning about different products, and supporting business customers with technical queries. This is a fantastic opportunity to join a collaborative team, support business … Handling support queries via phone, email, and Salesforce case management, ensuring all cases are managed efficiently. Supporting product launches and wider business projects, contributing ideas to improve processes and customer experience. Delivering solutions across multiple brands and products, helping resolve technical queries such as device connectivity or app issues. Working collaboratively with a close-knit team, sharing knowledge and … new ideas to improve the department continuously. What we’re looking for Experience in product-based technical support (consumer electronics, retail tech, hearing/medical devices, etc.). Strong problem-solving and “outside the box” thinking. A positive attitude – open to learning and feedback. Clear communication skills, confident in a professional B2B setting. **Roberts Webb Recruitment are acting as More ❯

in airport technology and innovation. Historically focused on infrastructure and asset-heavy operations, they have become much more product focused and are now leveraging technology to drive efficiency, improve customer experiences, and achieve long-term strategic growth!🚀 They’re now looking for a Business Analyst to join their HR & Payroll area, which supports around 25 applications. This role will … as a trusted advisor to shape improvements, partner with delivery teams, and make sure solutions meet business needs and deliver real benefits.🎯 🔎 Who are they looking for? Solid BA experience across systems, process, and data change Comfortable working in both agile and waterfall environments Strong stakeholder management skills SAP/HR/Payroll systems knowledge is a plus If More ❯