2 of 2 Performance Metrics Jobs in Warrington

will be expected to challenge existing processes, identify opportunities for improvement and implement practical solutions that reduce ticket volumes, improve resolution times, strengthen SLA performance and ultimately improve the experience for both IT teams and end users. Key Responsibilities Lead the end-to-end transformation of the Service Desk … ticket backlogs while establishing sustainable processes to prevent them from returning. Review Service Desk workloads, operating practices and resource utilisation to improve team performance and reduce burnout. Help rebuild team morale by creating clearer processes, responsibilities, performance measures and development pathways. Transform the support model for Head Office ...

design, live operations and data science; mobile game experience Experienced Manager and mentor of people Previous experience working as a Data Scientist Experience driving performance metrics across teams Influence with examples of data-based decision-making Must have the passion, the guile to sell your ideas and influence ...